Reviews of Vasa Hotel Surabaya This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Jalan Hr.Muhammad No. 31, Sukomanunggal, 60189 Surabaya, Indonesia
#15 of 160 hotels in Surabaya
Guests' ChoiceReview Score
Based on 65 hotel reviews
8.5Score breakdown
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Cleanliness
9.0
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Comfort
8.6
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Location
8.4
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Facilities
8.6
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Staff
9.1
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Value for money
8.2
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Free Wifi
8.6
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Showing 1 - 25
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Reviewed: November 30, 2024
Chee
Singapore3 Reviews7.0Good- • Leisure trip
- • Couple
- • Select Room King
- • Stayed 2 nights
- • Submitted from a mobile device
The elevators/lifts were insufficient and slow.
Staffs were very courteous and pleasant.
Stayed in November 2024
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Reviewed: October 14, 2024
Muhammad
Indonesia12 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted from a mobile device
Elevator is so bad. Need more elevator. 36 floor building only 4 elevator that goes all the way to top floor. Even worse 1 one of them is out of service. Staff keep telling 1 is out of service. Even if it is on service it’s still insufficient. Needs at least 6 elevator that serves up to the top.
Stayed in October 2024
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Reviewed: September 4, 2024
Maya
Indonesia29 Reviews3 helpful votes7.0Good- • Family with young children
- • Select Room Twin
- • Stayed 1 night
- • Submitted from a mobile device
Service were a bit lacking, slow reception for check in, hotel facility getting a bit run down, only one lift available at night so need to wait a long time
Good location, hotel facility is good, breakfast was quite complete
Stayed in August 2024
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Reviewed: August 1, 2024
Monfore
Indonesia12 Reviews9.0“Be back often”- • Leisure trip
- • Couple
- • Select Room King
- • Stayed 7 nights
- • Submitted from a mobile device
Our room is right around the corner from the elevator, so we can hear the elevator going up and down, it takes time to get our ears used to it, doesn’t bother us afterwards
We like everything, spacious room with table and couch that allows us to work from our room, the window allows plenty of natural light during the day and at night the room has good lighting. AC was a bit noisy but comfortable we can set the temperature ourselves. The is a sliding door that keeps the bedroom area separate from the bathroom area, which was a genius touch, not only it cuts down the noise from the corridors, it also made sure that if one of us needs to use the bathroom, the sliding door keeps the bedroom quiet and dark. Breakfast was excellent with plenty of choices, always fresh and hot, coffee was plentiful. Location of the hotel is also very convenient for the things that we need to get done.
Stayed in July 2024
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Reviewed: July 9, 2024
Bambang
Indonesia9 Reviews2 helpful votes8.0“just 1 night experience in vasa”- • Business trip
- • Group
- • Premium Twin Room
- • Stayed 1 night
the lift had strange sound, like an old lift and never had maintenance
the bed was comfortable, with large pillows made you sleep deeper the bathroom itself tidy and neat even little bit smaller size for this kind of hotel and most memorable experience was the breakfast, complete and lot of choices
Stayed in July 2024
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Reviewed: January 23, 2024
Paolo
Italy36 Reviews4 helpful votes10Exceptional- • Business trip
- • Family with young children
- • Select Room Twin
- • Stayed 3 nights
- • Submitted from a mobile device
All really
Stayed in January 2024
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Reviewed: January 21, 2024
Putri
Indonesia9 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Select Room King
- • Stayed 3 nights
- • Submitted from a mobile device
None
Hospitality, clean, and such a helpful and thoughful toward my family, experiences an emergency situation to hospital at 01:30 am. My mom condition was critical, the Staff able to help to provide vehicle for us to go to ER at nearby hospital. At the morning the manager reached me to check my mom condition, assisted my 3 years old son & his nanny for breakfast, such a thoughful of you. Thank you
Stayed in December 2023
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Reviewed: December 11, 2023
Dawoodi
Australia5 Reviews10“Worth for money and invernent”- • Solo traveler
- • Select Room Twin
- • Stayed 1 night
- • Submitted from a mobile device
Friendly
Tidy and clean
Stayed in December 2023
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Reviewed: October 28, 2023
Agus
Indonesia8 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Select Room King
- • Stayed 1 night
Your elevator (lift) is too few for the number of rooms that you have. We have to wait a long time before we can get a space in the lift.
Stayed in October 2023
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Reviewed: October 17, 2023
Yurita
Indonesia10 Reviews10Exceptional- • Business trip
- • Solo traveler
- • Select Room King
- • Stayed 2 nights
nothing
quite big room with excellent breakfast
Stayed in October 2023
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Reviewed: October 13, 2023
Olivia
United States11 Reviews1 helpful vote9.0“Clean and large rooms, great breakfast and responsive customer service.”- • Leisure trip
- • Family with young children
- • Select Room Twin
- • Stayed 2 nights
nothing.
Love the options of breakfast items and friendly service.
Stayed in September 2023
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Reviewed: October 10, 2023
Agus
Indonesia5 Reviews2 helpful votes9.0“This is one the shortlist hotel that I’d like to be back someday”- • Leisure trip
- • Solo traveler
- • Select Room King
- • Stayed 1 night
- • Submitted from a mobile device
The hotel pool is small
The breakfast is awesome, there are so many food varieties and The snacks and drinks in the room is free.
Stayed in October 2023
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Reviewed: October 9, 2023
Ennie
Indonesia45 Reviews1 helpful vote8.0“1 night”- • Couple
- • Select Room Twin
- • Stayed 1 night
- • Submitted from a mobile device
No bell captain
The bed is very comfy
Stayed in October 2023
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Reviewed: September 26, 2023
Marno'
Australia1 review9.0“Excellent.”- • Leisure trip
- • Couple
- • Glacier Suite - Club Lounge Access
- • Stayed 7 nights
When there are a lot of people we had to wait for long periods to get the lift especially on the higher floors because every time the lift arrives it is full of people.
Breakfast variety was great. The lady at the front desk (Suzan) was absolutely great. All the staff were very friendly and especially in the breakfast hall.
Stayed in September 2023
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Reviewed: September 1, 2023
Miguel
Malaysia47 Reviews5 helpful votes7.0“Comfortable stay in a friendly modern hotel”- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Food and drinks at the lounge are quite basic. Fridge in the room was not working. Free minibar but no sodas. “Rain shower” was more of a drizzle.
Modern hotel with very friendly and helpful staff specially the client relationship manager Hary and Suzan at the front desk. Comfortable beds. Fancy toilet.
Stayed in August 2023
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Reviewed: August 26, 2023
Samat
Singapore2 Reviews9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Three-Bedroom Apartment
- • Stayed 3 nights
- • Submitted from a mobile device
NA
room was clean and facilities were problem free. food was palatable and the kitchen staffs were so warm and welcoming during breakfast sessions.
Stayed in August 2023
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Reviewed: July 14, 2023
Agus
Indonesia11 Reviews10Exceptional- • Business trip
- • Family with young children
- • Select Room King
- • Stayed 1 night
- • Submitted from a mobile device
Nice and clean. Recomended
Stayed in May 2023
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Reviewed: April 23, 2023
Roby
Indonesia10 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Select Room Twin
- • Stayed 1 night
- • Submitted from a mobile device
No Sauna Facility
Breakfast
Stayed in April 2023
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Reviewed: March 5, 2023
Yi
Taiwan6 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Select Room King
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast was good
Stayed in March 2023
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Reviewed: January 20, 2023
Yayan
Indonesia3 Reviews1 helpful vote10“all the staff are excellent”- • Leisure trip
- • Group
- • Select Room Twin
- • Stayed 1 night
- • Submitted from a mobile device
big space, clean, comfortable
Stayed in January 2023
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Reviewed: October 17, 2022
Daniel
United Arab Emirates49 Reviews6 helpful votes8.0“Better than I was expecting!”- • Business trip
- • Solo traveler
- • Select Room King
- • Stayed 3 nights
The entrance and reception area always too busy and cluttered, The flow of traffic in and out is wrong and finding a taxi very difficult.
Rooms & beds are comfortable, everything was better than I expected for that value sector. The location is very convenient, if you have your own transport.
Stayed in September 2022
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Reviewed: October 11, 2022
Christian
Norway11 Reviews10“number satu”- • Leisure trip
- • Couple
- • Select Room Twin
- • Stayed 1 night
- • Submitted from a mobile device
all great
great
Stayed in October 2022
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Reviewed: September 21, 2022
Novi
Indonesia39 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Select Room Twin
- • Stayed 1 night
- • Submitted from a mobile device
Restaurant location When we were staying, unfortunately, the hotel was fully occupied of group wedding, national football team, and corporate companies. Crowded hotel lobby and and super busy during breakfast.
Perfect location. Breakfast menu was amazing with full of choices.
Stayed in September 2022
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Reviewed: September 19, 2022
Ronald
Netherlands62 Reviews4 helpful votes8.0Very Good- • Business trip
- • Solo traveler
- • Select Room Twin
- • Stayed 2 nights
There wasn't a comfortable chair in the room. There wasn't an office chair, nor a desk where I could comfortably work on my computer. Sitting on the couch without backrest at the round table was not very comfortable for my back: got back pain.
To my pleasant surprice I received invitation to participate on the 33rd floor, the VIP lounge, for breakfast and late afternoon drinks and snacks. Very nice and excellent . Thank you
Stayed in September 2022
Showing 1 - 25
