The hot water system wasn't working initially in one of our bedrooms but it got fixed. The hot water dispenser was also not working, got fixed too. The gas for cooking was running out, then it got replaced. In overall, nice fasilities but wasn't not well prepared.

The heated pool was a great feature of the villa. The location was perfect, not overlooking the mountain but it wasn't what we were after anyway. All the staff were friendly and helpful. Great welcoming drinks and snacks. Close to the cafes. Close to some yummy nyat nyat fish.

Stayed in January 2025

There’s a lot of flies in the area

Location, facilities, villa pool

Stayed in December 2024

Sometimes the flies come into the room

Good location, excellent service, the food is great, no mosquitoes

Stayed in October 2024

The breakfast was average, very limited options, coffee for breakfast were really bad though. The reception team were very not helpful none were offering to assist us with the luggage

The villa’s that we rented were very spacious, the pool was decent and it’s heated. Good place for family. There was one very kind of waitress at the restaurant (forgot her name :(, she was extremely helpful)

Stayed in October 2024

Needs some maintenance in some rooms. Breakfast is poor.

Nice gardens, amazing staff that were quick to rectify any problems. The free shuttle is great and so helpful.

Stayed in October 2024

breakfast was poor.

Great hotel. Heated pool was a superb addition as to were fire pits to have a drink around on the evening. Staff were excellent. Free shuttle was a great help.

Stayed in October 2024

No air con in all the rooms. the weather is cold enough but then a fan is essential for ventilation. especialy the rooms started with 3xx, on the lower ground with no ventilation enough. a standing fan will solve all problems

Breakfast variant was small. it will be good if they can make bigger selections. some hot soupy stuffs will be very good with the cold weather. also, staffs should take initiative to clean the seats and wipe dry for guests.

Stayed in February 2024

I wasnt made aware that there was a New year party with firecrackers etc which I didnt enjoy at all. But I guess nothing I can do when staying for NY eve. Breakfast is terrible - this is something you could have improved - the quality and quantity should have been improved for the price we paid. Wifi is terrible, tv reception is not good - definitely not a hotel for working but for relaxing.

We are party of 4, stayed in 2 suites. Room is spacious and has amenities we enjoyed. I specifically like the view from the room, the heated pool and the location close to the cafes etc in Batur. The staffs are also very nice and helpful. Free shuttle around Batur which we took it almost everyday we were there for 3 days.

Stayed in January 2024

Breakfast had hardly any choice wasn’t good at all

Lovely place to stay for the volcano

Stayed in November 2023

Had a great shuttle service

Stayed in September 2023

Sliding door lock need to be fix

Natural cold air

Stayed in August 2023

Was located at the room just beside the field downstairs. Feel far away from others. The bathroom is quite dirty with weird smell. Room is gloomy and smell like the toilet too. No internet at the room, maybe the router is far away from the room. Hard for people who are using roaming service.

Staff are friendly and helpful.

Stayed in August 2023

Standard room turned out to be on the ground floor, humidity was awful, linen felt as wet, bad smell in the room

Stayed in April 2023

Wifi is slow

Peaceful ambience, cool place and 24 hours shared heated pool. Foggy night due to its high elevation

Stayed in June 2023

The steps! An elderly couple with us would have loved a hand rail.

Great location & lovely grounds.

Stayed in June 2023

sadly the rooms do not have any ventilation so room was severe mold in the bedroom and bathroom. We were offered another room but same problem - sad as all hotel needs to do is add ventilation into the bathroom. Due to severity of the issue we left early as we were getting sore throats, hotel was lovely about this though and wavered the missed night. can see in picture the condensation on mirror after 12 hours from taking a shower.

excellent main hotel, hot pool was lovely and due to location there is a free taxi service to take you to other locations.

Stayed in June 2023

Very cold at night and no heating or air conditioning.

Beautiful garden area. Nice view from property. Nice heated pool and area. Friendly staff. Views from nearby cafes amazing.

Stayed in May 2023

Nothing stand out.

Well designed and comfortable. Love the heated pool.

Stayed in May 2023

found flies in the villa

the location itself is very beautiful n cosy. villa is nice perfect for family and group of friends. amazing hospitality from the staff too.

Stayed in February 2023

Hard to find entrance

Nice place. Great rooms.

Stayed in March 2023

Scooter rental was a bit expensive. Lots of flies in the dining area.

Beautiful outdoor area and view. Staff are lovely and very helpful. The food available from the restaurant was very tasty.

Stayed in November 2022

A bit dirty into the rooms, the bathroom with the water everywhere

very nice welcome from all the team, specially from Erna who was so kind with us !! Great location, Warm pool, good breafast and dinner

Stayed in August 2022

no air conditioning in the room (for heating, as temperature is rather low at night)

the hotel is brand new and the architectural design very nice. I liked very much the restaurant room and the heated pool the staff is very kind and helpful

Stayed in August 2022

a lot of fly and bugs

almost everything

Stayed in June 2022