Nothing that I feel I need to complain about.

Breakfast was great, Town a little quiet.

Stayed in August 2023

It smelt stale. The whole hotel needs airing. The whole town is a gridlock dur to poor town planning.

The staff were very friendly

Stayed in August 2023

Creaky floors and thin walls could hear other guests at night!!

Lovely hotel, great location in mallow main St. with a handy car park at rear, free for guests, we really enjoyed our stay, rooms are nice and bed was so comfy, staff and service good especially Adam in the bar, we didn't have breakfast but bar food was superb, live trad music at night was brilliant too, they also have a lovely heated beer garden at the rear, separate pool area at rear, but we are land creatures so never use it, overall a great hotel to stay in and base for exploring Cork!!

Stayed in August 2023

Rooms were a little crowded, breakfast could use an improvement - solid but basic.

Great location, friendly staff. We only stayed a short while in Mallow, but found the place hospitable.

Stayed in August 2023

Pool and room & Breakfast was all good, room was updated and very comfortable. Staff were very helpful and the restaurant food was very good.

Stayed in July 2023

We didn't have breakfast or use the pool so can't comment.

Our room was large and bright with a comfortable.bed.Bathroom had large bath and shower.Good central location.

Stayed in July 2023

Opening the door to the gym area on time would of been helpful. Having to bang on the door for 15 mins to gain access the first morning was pretty dam poor, 5 mins on the second morning and a member of the public unlocking the door and on the final day I gave up after 5 mins just went for a walk up and down the street instead.

Breakfast was very enjoyable and the choice was excellent. The staff were really pleasent and helpful.

Stayed in July 2023

Double bed / room a bit small

Convenient town location

Stayed in July 2023

Room was a bit dated

Nice bar area

Stayed in July 2023

The hotel is a bit dated and the twin beds weren't very comfortable..

The staff are very helpful and cheerful. Service with a smile.The breakfast Irish and continental buffet had very good variety and was tasty... Restaurant and Bar food , good value for money.Great location in the centre of town.

Stayed in July 2023

From check in to breakfast, dinner, to housekeeping and check out the staff were all very welcoming and helpful. The pool was great for the kids

Stayed in July 2023

Clean comfortable room.

Stayed in July 2023

The breakfast wasn't the best, but there were plenty of options, and it was still okay. I had to go out to get a decent coffee. The staff were great tho. They warmed the pancakes up for the kids, which was great. Oh and the kettle in the bedroom was positioned in a place where the plug wouldn't fit (because it was low down at the desk and had no room for the wire below plug). And because of this the kettle had clearly not been used for a long time, it was slimey and gross inside. I gave it a good wash and moved the kettle to beside the bed but I was still put off at this point because I had none of my usual cleaning things (obviously). I'm sure if I had made them aware they would have changed it, they were very good.

I loved the hotel, it was like a maze with fun locations at each turn - the pub, resteraunt, garden bar, pool and gym. The location was amazing, one of the best playgrounds we've been to at the castle. Mcdonald opposite - kids were very happy. Shops close by for anything we'd forgotten - ideal. We will be back!

Stayed in June 2023

Our room was a handicapped room, but the shower head wouldn’t stay upright, so you had to hold it in your hand in order to shower.

The hotel has a nice vibe and was very conveniently located for walking to get food.

Stayed in June 2023

Bit outdated , the late check in of 3pm and the price want justified

Breakfast & dinner food was delicious

Stayed in June 2023

The rooms were old and smelled quit a lot

So friendly staff, they kept the kichen open so we could get dinner

Stayed in June 2023

No hot water (didn’t inform staff as was in a rush) No AC Had to walk down a narrow alleyway with cars passing to get to the car park and beer garden even though the hotel is directly connected to both. Window latches faulty

Central, clean, pleasant staff

Stayed in June 2023

The room was extremely hot. I had to ask for a fan to cool down so that we could sleep.

Bed was very comfortable, staff were lovely.

Stayed in June 2023

I was really looking forward to having the seafood chowder again. But couldn't order it as the restaurant was booked out by a tour group and it wasn't on the shorter bar menu

Staff

Stayed in June 2023

The room was spacious and clean. On the Main Street in Mallow. Friendly staff. No complaints at all xxx

Stayed in May 2023

Breakfast a bit haphazard. No welcome on arrival or direction to table or information about what the system was.Breakfast room chaotic with little interaction with staff or support to find a table. Or support in advising with how things worked. Tables around were piled up with uncleared tables and generally gave a bad impression.

Comfortable room. Clean and with everything needed. Breakfast was a less enjoyable experience.

Stayed in June 2023

Not accessible; steps to the rooms even after the elevators

Very quiet and cozy

Stayed in March 2023

The man at check-in/reception was quite brutal and cold when it came to a problem with my cards: I had changed my name back to my birthname in April but my debit-card and credit-card issuers had not yet sent updated cards, therefore he rejected both cards based on the differing names. Whilst I fully understand and accept his reasons for doing that, I have a problem with the cold way in which he dealt with it: I had cycled in heavy rain and therefore was soaked - an empathic receptionist would have checked me in and at least let me dry off and then deal with the payment issue, either later that night or in the morning (no risk of non-payment because booking.com held my card details). Instead, he sent me back out into the rainy night in order to visit an ATM to pay by cash, something I had not done in 20 years. If I had not offered to pay by cash, I'm pretty sure he would have thrown me back on to the street with nowhere to stay (and no shelter because no car).

Very convenient from the station, not as convenient returning to the station because I discovered in the morning that the road back to the station is one-way only - factor in an extra 1.4km if cycling back to the station. The facilities listed sound awesome but I just wanted a bed for the night; as such the cost was still reasonable for that limited usage; would obviously be much better value if you use the swimming pool and other facilities. Would be great to see a discounted 'bed only' rate...

Stayed in May 2023

Batroom extractor was quite loud and kept going for a while after light was switched off. Rooms were very hot

Stayed in May 2023

Dripping tap in the sink in the bathroom.

Good location in the town.

Stayed in May 2023