The reception staff were not very welcoming, they weren't rude but could show more enthusiasm. The fire alarm went off in the morning and I felt this could have been mentioned at checkout, (someone smoking in bedroom). Breakfast was only fair but passable. The noise level was high between floors and rooms but it didn't bother me. Apart from these few small things I had a pleasant stay and hope to return again.

Location is excellent with public carpark to the rear of the hotel and parking disks supplied free of charge by hotel. The room rates are very competitively priced at the moment. Good TV in bedrooms with lots of channels. Lovely beer garden at the back of the hotel with helpful staff as were the bar and restaurant staff. The leisure centre looked very good.

Stayed in July 2022

amazing staff. very well run and organised

staff were great. breakfast was good.

Stayed in July 2022

Nothing

The room was clean and the TV worked well. I particularly enjoyed the little croissants and little chocolat au pains for breakfast. I appreciated being able to go up and select what I wanted for the Fry.

Stayed in July 2022

All cerials at breakfast were commercial processed stuff and a healthy muesli would have been nice, however this is only a minor point,

This is (or appears to be) an old large town centre pub with a modern hotel and leisure complex built behind. So you get the advantages of a well located hotel, close to all amenities, and modern facilities. Our room was spacious with a very smart bathroom. The furnishings were rather basic flat pack stuff so lacked something. Breakfast was good. The staff were pleasant and very helpful.

Stayed in July 2022

Extremely inclined floor. I feld like in museum of sense.

Stayed in July 2022

Some areas are still dated and need some change

Centrally located with easy access into and out of Mallow. Clean and spacious rooms. Beautiful swimming pool and good gym.

Stayed in June 2022

Gf bread and gf cornflakes awful

Gluten free bread needs to change but gf full English breakfast yummy

Stayed in June 2022

Can't really say there was anything didn't like,

Location was exellent and very comfortable stay. Had a nice meal Saturday evening but can't comment on breakfast. The bar was also very busy Saturday night and staff exellent

Stayed in June 2022

Very comfortable!

Stayed in June 2022

The hotel is a little dated. It's clean but a little worn.

Breakfast had plenty of options and the food was good. The room was very spacious! It was fun using the vintage hair dryer that was hard wired into the wall. It felt like a blast from the past.

Stayed in May 2022

Towels too small and not enough towels in the room.

Very clean. Friendly Staff. Free parking. Leisure centre.

Stayed in June 2022

No for me and my friends it was perfect

Staff and cleanness and food and value for money .staff went above and beyond to help me

Stayed in June 2022

Found difficult to manage distance to room and up and down stairways. Our room was quite pokey but spotlessly clean and freshly decorated. Swimming pool didn't open till 9am for a morning swim.

We enjoyed our stay and would definitely go back

Stayed in June 2022

Depending where your room is, there can be some noise - in my case from the ventilation system gear outside on the roof. Not a new building so floors can be a bit creaky.

Can’t fault much here. Food and drink were particularly good.

Stayed in June 2022

Décor is very dated bath in en-suite chipped tv was tiny

the staff were very helpful and friendly the roof top bar was an added bonus receptionist was very welcoming I was over charged unknowingly for a glass of wine, when the barman realised this he came over to offer me a refund and a complimentary glass I wine !

Stayed in June 2022

Decor is dated in bar and resident dining area.

Service and staff, very friendly and helpful.

Stayed in June 2022

Because the property is old, you can really hear all the people in neighbouring and nearby rooms.

Visited for my fathers 60th and it was a lovely hotel, with the most friendly staff. The rooms are clean and really big. The pool and gym was a real bonus

Stayed in June 2022

Location ok, food good but didn’t like the sausages. Staff on breakfast obviously inexperienced.

Stayed in May 2022

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Stayed in April 2022

Terrible value for money, €150 for one night no breakfast included extremely standard room not even as much as a bottle of water in the room for guests.

The location was very central, had a good bar and restaurant attached.

Stayed in May 2022

Overall tidiness and cleanliness needs to be improved. Main entrance and bar could do with investment.

Excellent location in the heart of town. Staff were very helpful and friendly and breakfast was excellent.

Stayed in May 2022

The hotel and room was fine and generally clean, but could do with freshening up or updating in terms of painting of the walls etc. I didn’t feel like I got value for money.

Excellent gym and pool

Stayed in May 2022

The level of cleanliness in the corridor carpets were appalling and cobwebs on curtains

It was lovely and staff were excellent

Stayed in May 2022

Staff were very friendly and great location in Mallow

Stayed in May 2022

Can’t say anything against the hotel, was only three for one night and location was perfect.

Staff were very friendly and had local knowledge which is always a good thing!

Stayed in May 2022