Breakfast had a great selection but felt the quality of the food on the hot buffet could be improved. The fact you have to pay to use thermal suites and car parking should not be extra. You would expect this to be already included in the price especially as the cost per night is quite expensive already.

All the staff were so lovely especially the reception staff. We were given a complimentary upgrade as we were celebrating our engagement which was absolutely beautiful over looking the river. The beds are very comfortable and the level of house keeping was top class. The location is absolutely perfect for a Galway city trip, less than 5 minute walk to eyre square yet tucked out of the busyness so it is quiet.

Stayed in January 2025

Room was grubby and dated. Bathroom very poor- unpleasant smell of drains, floor tiles dirty and needing replaced, shower small and variable water temperature. Not really acceptable- needs a refurb, particularly given the price. Staff / service variable- reception staff were pleasant but some waiting staff seemed abrupt and impatient.

Location- close to Eyre Square Facilities- gym/ pool / steam room/ jacuzzi. Also a spa at extra cost

Stayed in January 2025

Nice enough hotel Clean enough, comfortable enough

Stayed in December 2024

Quite expensive considering didn’t include car parking/breakfast

Good location, nice rooms, access to pool/sauna

Stayed in December 2024

Hard mattresses

Location cleanliness staff Food

Stayed in December 2024

Breakfast was excellent

Stayed in December 2024

Pool just average & jacuzzi not working. No supervision

Close to town centre

Stayed in December 2024

Nothing to dislike a gorgeous hotel - just a note the bathrooms on the second floor (not sure if all floors are the same) are wheelchair/disability friendly (a great touch) so therefore there isn’t a bath in the rooms incase anyone would be expecting one.

Location is perfect 5 mins to Eyre Square, staff are very friendly and the aesthetic and vibe in the hotel is lovely.

Stayed in December 2024

Chair & chaise lounge in my room were very badly stained.breakfast was a bit messy. All diners were on top of each other looking for their preferred food. Parking is expensive.

Very comply beds. Spacious room. Lovely staff.

Stayed in December 2024

Bathroom

Decor

Stayed in December 2024

20 euro for breakfast is an awful lot, so I ruled it out because of that.

Room was large, spotless, very comfy beds. Bottles of water in the fridge is always welcome. The hotel quite luxurious and just a 5 minute walk from the centre. There was a great atmosphere in the hotel too - the giant christmas tree helped! .

Stayed in December 2024

10 minute walk including two lifts to our room from the lobby, a door to a balcony we could not use, as well as one very flat pillow

The location was perfect and the pool and outdoor jacuzzi were lovely

Stayed in December 2024

Fabulous hotel so close around corner from train station was really handy and only 5 min walk to Christmas markets and Eyre Square for shopping, enjoyed food, unfortunately Spa booked out but pool open so enjoyed it

Stayed in December 2024

The service was very slow at the on-site bar. We also needed to ask for water for the table three times before it arrived. The food was a little bland for the price. These were only minor things though.

Excellent location and convenient parking. Good sized rooms. Room facilities were very good. Reception staff were excellent. The breakfast was excellent.

Stayed in December 2024

Breakfast was v good..hotel was central

Stayed in December 2024

No balcony access

Close to everything

Stayed in December 2024

Staff where very friendly & helpful

Stayed in December 2024

The elevators were a bit finicky the first day but they did seem to be fixed after

The location was ideal. The facilities were very good as well as the staff. Had a lovely view too

Stayed in December 2024

Frys looked poorly I wouldn't attempt to taste let alone have it for my breakfast

Breakfast was the only disappointing thing

Stayed in December 2024

The water in the shower was Luke warm at best which was disappointing on a cold December evening

Fabulous property within 5 minutes walk to the centre. The breakfast was lovely with a wide variety of options. The rooms are spacious and we had a king size bed which was enormous.

Stayed in December 2024

Dinner was over priced and my fish was not nice at all. I

The room size, cleanliness and pool Was great. Also great location. Breakfast was only ok. I would have liked an option to have an omelette made as I don’t eat a lot of meat and that was the majority of hot food.

Stayed in December 2024

poor service, breakfast was not good. poor selection I felt. service wasn't great either

Great location and had lovely christmas vibe in lobby

Stayed in December 2024

The air conditioning came on of its own accord during the night even though it was powered off (or so, I thought). Lifts are incredibly slow at going up or down, so I took the stairs most of the time as my room was on the first floor. If it was on a higher floor, it would have been very irritating.

Great central location. Comfortable room and good facilities. Nice lobby area. Quiet at night.

Stayed in December 2024

Excellent location Efficient staff

Stayed in December 2024

Close to city center

Stayed in December 2024