Room was extremely noisy due to a night club next door. Did not feel like a 5*. Someone vomited outside our room and it took ages to get it cleaned up.

Staff were relatively friendly

Stayed in January 2023

the service in the bar was extremely poor and the car park attendant was rude. I sent an email last week and it went unanswered.

the room was fantastic

Stayed in December 2022

the food was absolutely terrible. shocking for a hotel of this price

loved the balcony !

Stayed in December 2022

£500 a night for what was no more than a travel lodge very run down, dated,

location

Stayed in November 2022

We booked a taxi for our wedding the following morning and asked for a nicer car if possible. We were told later in the evening this wasn't an option but booked a regular taxi anyway. Expected a call to the room at the time it was booked for but had to head down to the lobby...it wasn't there and was 15 minutes late. This was extremely stressful for such an important occasion and we barely made it on time. There is a shortage of taxis in the city but witnessed several people getting taxis straight from the lift during our stay with seemingly no trouble. Unforgiveably bad service from a 5 star, especially considering the event we neeeded the taxi for, our own wedding. Should have gone to the rank at Stephen's Green. The room was quite small considering the price, but the view and balcony made up for this. Heating system was noisy during the night and the hotel probably needs refurbishment.

Breakfast was exceptional. Great choice in the buffet and the cooked breakfast. Claire on the reception desk was so nice and pleasant on check-in. We received free prosecco and chocolates during our stay as we were getting married which was a lovely touch.

Stayed in November 2022

first night the heat didn’t work, it was freezing temperatures outside. I had to be moved the next day

location

Stayed in December 2022

very overpriced for what was an ordinary hotel room

location

Stayed in December 2022

Rooms feel a bit dated - furniture/carpet etc probably need upgrading, would make a big difference. Breakfast a bit disappointing, great menu but the quality of the food that came out wasn’t great (pancakes were burnt, porridge was swimming in maple syrup) and service wasn’t like the reception staff.

Great location, nice lobby. underground car park very handy if driving. complimentary minibar was great. Reception staff were excellent.

Stayed in December 2022

on arrival it would have been so good to know we were assured of a meal and a table, but there were no tables left in restaurant on so we had to perch in bar. If f we had been asked beforehand we could have asked for a table. Please ask in advance for guests’ preference.

most things- the staff were charming and helpful, the room was lovely.

Stayed in December 2022

Hotel Bar was very poor

Room was great.

Stayed in December 2022

The food. Cold soup for lunch and a very mediocre breakfast.

It’s location.

Stayed in December 2022

Nothing wrong with the hotel but it’s basic for a 5 star hotel compared to others. The rooms, the lobby, the breakfast. Its not to the same standard as other 5 star Dublin hotels

Location

Stayed in December 2022

bar

rooms

Stayed in December 2022

very noisy over night. People very loud on corridor.

location excellent. bar lovely. staff so nice and accommodating

Stayed in December 2022

No hot water and called reception to be told you have to let hot tap run for 10 minutes, honestly, for the price of the hotel stay, you would expect hot water when you turn on tap?????

Location central and beautiful hotel

Stayed in November 2022

too noisy restaurant, they promised to give us a breakfast box with coffee at the morning check-out (2 am) - no one knows about that on reception. No concierge for parked car and 15 mins looking at the parking for our car. The food was not well seasoned. Breakfast was OK. Тhey refused to give us an invoice even though the stay was 100% paid in advance

Perfect location and room. friendly and responsive staff.

Stayed in November 2022

The noise from the late night bar/club next door. Room was a bit on the cold side

The staff and the location in relation to Grafton street

Stayed in November 2022

Our room was located possibly furthest from the ground floor, beside a room with a loud crying child who cried more or less incessantly for approximately 2 hours early on a Saturday morning.

The location is excellent.

Stayed in November 2022

Furniture in the bedroom quite worn/ used and certainly in need of renewal if the hotel is to be competitive at a 5 star level. Curtains not attached at the sides and could not be closed properly.

Super location, comfortable beds, excellent and helpful staff.

Stayed in November 2022

My neighbours were noisy

Perfect location, for going out, shopping, visiting Good food and friendly staff

Stayed in October 2022

the hotel is next to a niteclub. I was running the Dublin marathon on Sunday morning. extremely loud dance / bass music playing til 2am. hotel did apologise and refunded the nights accommodation which was appreciated

staff nice. location in Dublin good

Stayed in October 2022

size and standard of room somewhat small. sound travel throughout the hotel.

location and car parking available

Stayed in October 2022

The noise from the club next door was so bad I couldn’t sleep until it finished around 4am

Stayed in October 2022

This is not a 5 star hotel. Its a really nice 4 star hotel. They are missing the fine details of a 5 star. For example, food tray left outisde a room for 24 hours. 1 glass given for 2 people in the room. Blind coming loose off the bracket. Dirty pillows on the couch. Shower a bit dirty. All little things that arent an issue but you dont see these things in a 5 star hotel where its all about details.

Lovely hotel right in the heart of the city. Breakfast is amazing. Staff really nice and helpful.

Stayed in October 2022

There was a stale smell on our 4th floor corridor, like a mouldy mop. We arrived to our room there was a welcome note and cookies but made out in someone else’s name. There were herniated springs in the mattress in an otherwise comfortable bed. The mini fridge was not working, positively warm-could have been user error, limited instructions! Like many hotel rooms it had poor layout, I need a chair near a socket and a mirror to use a hairdryer and decent natural light to put on makeup.

location excellent, and room interior decor was nice Art Deco. Complimentary mini bar :-))

Stayed in October 2022