staff very slow and not attentive

location

Stayed in December 2022

nothing

Nice services and good location!

Stayed in November 2022

Not value for money. Rooms a bit tired and shabby.

location is great with lots of restaurants within walking distance.

Stayed in October 2022

rooms very dated

that is was by the sea

Stayed in October 2022

perfect service, friendly staff

Stayed in September 2022

The massage was the worst we have had!

Everything was perfect minus the spa experience

Stayed in August 2022

actually even not 1

1 star

Stayed in September 2022

Staff rude head or security very rude pool manager thinks he is superhero and curses people in Hebrew Reception service guy udi very very helpful Room service can’t get it right or hot Head of security helps to get u taxis and gets a back hander so u get ripped of and always wants a tips General manager david Cohen totally unhelpful and the management fob you off when u complain and never get back to u when they say they will Room cleanliness lot to be desired dust on lights and hallways riddled with damp and mould Sunbeds uncomfortable and sagging in the middle pool help Moshie very helpful and keeps apologies for the pool manager rude attitude spa staff disgusting steam room not even hot and smells Restaurant manager very nice girl pool food greasy and expensive not a intercontinental quality u expect

Sabbath dinner

Stayed in September 2022

This hotel is NOT worth the money. A standard room at $505 is not worth what you are receiving.

Stayed in June 2022

it is not clean at all, rooms are old and smells

breakfast

Stayed in June 2022

If you order a balcony room, avoid rooms number 7,9,11. they all face south to the service area of another hotel, specially if it’s on the 5,6th floor. I guess the hotel keep them to the less “noisy” and problematic guests (anyone who been to Tel Aviv understand my meaning) Front desk service should be better.

only the pool

Stayed in August 2022

Struggling to think of anything

Exceptional hotel with really helpful staff. Concierge was excellent. Pool area was good as was food. Would recommend it

Stayed in August 2022

Poorly trained staff. You never felt that you were special. Trying to charge $125 against a quote of $40 for use of the business lounge.

Not as good as in the past.

Stayed in July 2022

luggage locked in storage room for 45 mins when i had to go to the airport, staff were not helpful. This should not happen. another man missed his flight. charged my AMEX card which i used for deposit on the first day. Because the card machine wouldn't work on departure they charged me on my AMEX. i asked them NOT to charge my AMEX and they still did. I have been charged interest because of this. They still have not sent the invoice i requested. They still have not replied to my email.

location

Stayed in June 2022

The free wifi signal was extremely weak in my room. The front desk staff was quite rude when approached to request for late checkout.

Breakfast was good and the breakfast staffs were very friendly and prompt!

Stayed in June 2022

the only and main thing that was disappointing is the parking - I got ticket that was supposed to cover my parking at the property and it did not worked, twice.

facility, location and overall service and location were all outstanding. my room was upgraded and the location and views were lovely!

Stayed in June 2022

Air con in room was broken and we had to be moved to another room. The hotel is looking tired and our room which was apparently recently refurbed was not good. There was a large drop between the bathroom floor and the main bedroom.

Breakfast was very good. Staff very helpful. Location is great. We have visited the hotel many times before.

Stayed in June 2022

the reception staff competence and speed

room pool

Stayed in June 2022

club lounge

Stayed in June 2022

We did not like the hour and half wait at reception to check in!!!! The price of a night's stay did not reflect in the hotel at all. We felt that the dining area and lounge area were like sitting in an airport departure area!! The bedroom was extremely average and tired looking. The desk area and office chair were dusty and the bathroom had chipped tiles!!!!! Again considering the price of an overnight stay the standards were certainly NOT reflected in the extortionate fee.. The pool area was full of weeds growing up the glass balconies which were absolutely disgustingly filthy!! I have not seen such dirty windows in a long time. We did not expect to see this in a supposed 5* hotel. The standard of the place needs much to be desired at almost £500 a night!! Really quite disappointing!!!

Location was good. Staff were pleasant.

Stayed in May 2022

Minor issue, public bathrooms by pool needed bit more attention (door handles loose), running out of towels to dry hands , no doubt reflecting the very busy time of year as the hotel was very full with guests.and visitors

Staff were friendly and helpful, excellent service, even at a very busy time of the year The food was excellent and the meals were very well organised, and we appreciated special arrangements made to accommodate our guests with small children When we were in isolation when we first arrived, we also appreciated fruit and drink provided The room was very nice, and the executive lounge had good service and excellent staff. Thanks for a great stay, we would happily return and hope to do so in the not too distant future!

Stayed in April 2022

we’ve stayed at the hotel before. great location and greatly improved service. nothing was too much trouble. loved balcony.

Stayed in April 2022

We were disappointed with the quality of the room for the price paid. No privacy on the balcony (clear dividers) small room where they added a single bed for our child. As a result we had little space to navigate in the room.

Stayed in March 2022

No mini bar, no even a pad/papers to write notes, no help to get taxi

The hotel was great before.

Stayed in April 2022

There are no comments available for this review

Stayed in November 2024