Would have liked breakfast times to have had greater flexibility, as an early commitment one day meant I had to miss breakfast altogether.

Brilliant location, great breakfast, clean and well-equipped room, friendly, helpful staff!

Stayed in April 2022

Could use some work on the shower

Nice staff

Stayed in April 2022

everything was perfect. The people running the hotel, the room, the location, the breakfast, everything was beyond good.

Stayed in April 2022

Upon arrival quite noisy and messy with many people around due to ongoing celebrations on the first floor. At 10pm everything quiet and all calmed down.

Breakfast very elaborate, plenty of choice with fresh fruit available. Also got a free upgrade, much appreciated!

Stayed in April 2022

The rooms we got have little storage facilities so we kept most of our stuff in our suitcases. During the days and evenings we heard the people on the floor above us walking around, especially the children jumping and running during the rainy days when they stayed indoor. The entrance of the hotel has an elevator and you have to guess that the reception is at the next floor. Maybe it is a good idea to put a shield on the wall, because we met several people who asked us where the reception is located. We left a day earlier than was planned and paid for. The reception did not care to ask what happened.

We had a double room. It was clean, the air conditioning was excellent because of the Jerusalem winter cold. The rooms are well maintained. The location of the hotel is perfect, with public transport in all directions. We asked for extra blankets and received them very soon.

Stayed in January 2025

The room was very basic

Great location

Stayed in October 2023

Did not clean the room every day

Location

Stayed in October 2023

Stuff was unhelpful in state of emergency, war started and no one helped us we ran away from there feeling scared and in danger We paid but did not stay We would like a refund

Stayed in October 2023

Extremely small shower room

Stayed in September 2023

Bathroom was tiny Had to remove toilet roll to sit on the toilet and I’m not a giant of a man Small gap between shower and wall where toilet was located Although breakfast was visually appealing, food was of poor quality and old Give less variety, but improve the quality

Great location that met our needs for the duration of a festival Close to the Shuk and walking distance to the old city Many good eateries in the neighbourhood . Plenty of bars around and very safe

Stayed in May 2023

Lots of noise in the hall by the elevators. Kids playing ball in the reception area Saturday morning. The shower stall has a shampoo soap wall dispenser, no real toiletries. Only one shower towel and one hand towel per person. No Nespresso type coffee. Only 1 330cl bottle of water in the room for 2 guests.

Breakfast was nicer than expected for a Shabbat . Manager was nice, talked to all the guests.

Stayed in May 2023

customer service was terrible

Stayed in April 2023

the room is very small, did not have a microwave and to get to the room you need to carry your suitcase down (and eventually up) a flight of stairs. the price of the room was very fair-- but its something you need to know before you check in. a member of the staff was kind enough to help me into my room, but I had to get my bags (up the stairs) on my own. The room is quiet, but it is not on the floor with the rest of the rooms and thus you have a feeling of being isolated.

most of the staff was very friendly. they allowed me to keep my bags in the bag room all day after I checked out. the room was quiet

Stayed in January 2023

awful service, dirty and tired rooms, no match with photos

nothing

Stayed in January 2023

The room was dirty. The bathroom was not properly clean when I got there, I had to tell them to clean it more. the shower was so tiny and it was running over the whole bath. I would have left but I have not already payed. It was so humid in the room. Dull lightning. The bed beneath the sheet was disgusting.

only the location

Stayed in December 2022

Room was cold, felt like a uk premier inn but not at the same low price

Safe and quiet

Stayed in November 2022

The size of the room was very small. The bathroom had the smallest washing bowl possible, the size of my toothbrush and all the water splashed out when shaving and brushing my teeth

My room did not include breakfast in spite of the high price

Stayed in November 2022

The room very small and old. After one simple question st the lobby, the men started a sort of academic lesson on Jerusalem. Is It necessary?

The location

Stayed in November 2022

suite is NOT A SUITE, it a dormitory at best, family room at a push, if your children don’t mind seeing you in bed. pictures are misleading, been this hotel before with double rooms and check our review history to see we are not putting this on, staff though it funny to deceive us, wife speaks Hebrew by the way, the manager offered second room for half price, but charged full price and extra for breakfast, booking.com informed but did not care. should have been moved, paid top dollar this nonsense, really spoiled a group tour. management must have laughed, but not now! avoid this hotel.

not much this time

Stayed in October 2022

The hotel is average. Linen is tired. Bathroom needed maintenance. Cupboard space is very limited. Breakfast is not worth 80 NIS. It was not what we expected.

The staff and management are so friendly , obliging and helpful and go out of there way to assist. Location is very good if u looking to be centrally located, right on the tram line

Stayed in September 2022

The staff was really unwelcoming. We arrive just 1h before their official check-in time which is 15. They asked us to have a walk and when we got back at 15 they refuse to give us the key of the room, giving some excuse of non-readiness of the room. After argueing with them, we got into the room until 15:30. I have traveled in hundreds of hotels around the world and I never been "welcomed" this way. Absolutely disappointing!

The location

Stayed in August 2022

The third bed was extremely soft and gave me back ache. The cleaners burst into the room without knocking when we were in there and did not clean well - they didn't change the used glasses or cups and didn't give extra toilet paper. I had to go to reception to ask and there was no apology and no offer to bring it to the room - they just dumped it all in my arms. staff barely spoke to us in the dining room, not at all friendly. Breakfast was okay but not what we expected from an israeli hotel, hot food wasnt very hot at all, bad toaster which burnt, no pastries etc. Staff push in front of you in the lift and as there is only 1 and it is very small it means that we had to wait till after them - just not great hospitality. When we left I gave them the key and they didn't really say anything, not thanks for chosing the hotel or wishing us a good forward journey. I was a mum travelling with 2 kids and a big suitcase and at no point was I offered any assistance.

The location is fantastic, right in the heart of downtown Jerusalem and most things we wanted to do were within walking distance. We also appreciated the double room we got, with a fridge and kettle. The aircon worked really well.

Stayed in September 2022

the cleaning of the room the sheets were never changed in 6 days of my stay During shabbat the lift doesn't work: while I fully respect the habit and religion I believe that an hotel could not stop some basic services (like the lift!) for the tourist. I was on fifth floor and I paid for a service that was unavailable for more than one day.

the hotel is in a good position

Stayed in August 2022

the appliances in the kitchen are both not working. The microwave was not working and the kettle is broken at the bottom that is why it was leaking. They replaced the kettle on the 4th day for a very small kettle. The bathroom is usable but the since the bottom edge of the shower door is broken, the water leaks all over the bathroom.

the bedrooms plus the beds are very comfortable and the beds are done everyday.

Stayed in August 2022

There isn’t really a kitchen, just a microwave and a sink. No plates, forks, knifes, etc

Very well located, walking distance from the old city

Stayed in August 2022