nothing. perfect everything!

the customer service and the view are 10 stars! so incredibly helpful! fantastic location. a little difficult to find, so just reach out to the hotel prior to your arrival. they will help you and meet you outside!

Stayed in December 2022

Wonderful experience

Stayed in November 2022

none

location, the management was very helpful. The facilities were complete and clean

Stayed in December 2022

Some difficulties in finding the entrance, as the hotel is located on the last floors of a high building hosting other activities.

Fantastic view over Jerusalem; staff was fantastic; room was really nice.

Stayed in November 2022

Rooms are small but adequate fir a short stay.

Perfect position. Amazing 360 views from the roof terrace. 3 stops on the light rail to central bus station with train to TLV and airport.

Stayed in December 2022

The location is everything and the staff were wonderful :)

Stayed in November 2022

The property was difficult to find on the day we checked in. Unfortunately, there are a couple of high rise buildings with the same 97 Jaffa address. We ended up going to the 15th floor of the wrong building first then a kind person helped us find the correct building. Once we found the front entrance we were then unable to get in because you have to call the front desk using WhatsApp to get the code for entrance. Our phones were not working at that point for us to be able to do that. Finally someone came out the door and we walked in the open door. Once we got inside we were unable to get up to the top floor without an elevator key. Once again we were stuck gaining entrance to the boutique front desk. Finally someone came down the elevator and we were able to step in and get to the 15th floor. Once checked in we had the appropriate codes and elevator keys to get access. I was particularly irritated with this process because I had read a review from a prior guest saying they had the same issue. Trying to be proactive I contacted the property several days before our arrival to ask for help to prevent this problem. The only response I got back was that it wouldn’t be an issue. In my mind, that meant they had found a way to resolve the issue. I don’t know why they just didn’t send us the door code. However, that would have still left us with the elevator issue since we had no card or way to call them. Guests also need to be aware that the convenience of the light rail creates an issue for getting picked up by a tour guide or taxi. No cars are allowed on Jaffa Street. In order for us to be picked up by our tour guide we had to walk at least a 1/4 of a mile to a street behind the building we were staying in. If someone choose to not use public transportation to get to the boutique then their ride would not be able to drop them off or pick them up at the front of the boutique.

The view from the top was nice. We were there with friends and the common area where you could get coffee, use the kitchen area and sit and relax was nice. It allowed us to visit together inside when it was raining or too cool outside without having to hang out in one of our rooms. We liked how convenient it was to use the light rail for transportation from the train to the boutique. The staff was nice and helpful once we were able to get into the property and check in.

Stayed in November 2022

View from the terrace, tea and coffee facilities, extra supply of towels and shampoos, very friendly staff, very central location

Stayed in November 2022

the rooms were a bit small, bathroom deserves some renovation. no safe. other then that all good.

great location, easy to get with the tram into the old town, to the central station or relevant museums. fantastic view from the two roof tops

Stayed in November 2022

Honestly, there wasn’t anything. we had a great stay and the staff were so friendly.

the views were incredible and the rooms were very spacious.

Stayed in November 2022

The shower was really small. Not only in size, but the shower head was about 2 cm taller then me (and I am not that tall), meaning I had to bend my knees under the shower to wash my head. This was in room 2 - if you are tall I suggest requesting another room.

The view! Also the girl at the check in was very sweet and welcoming. we were able to leave our baggage at the reception upon an early arrival. The bed was really comfortabel.

Stayed in November 2022

Dust in spots

Staff was very friendly and accommodating

Stayed in November 2022

The staff is amazingly friendly and helpful! This beautiful hotel is located only 5 walking minutes from Mahane Yehuda Market and has a beautifully cozy rooftop terrace, from which you can see the old city and mount of olives.

Stayed in November 2022

It was difficult to find. However it was worth the wait because the hotel was so great :)

Amazing view, friendly staff, great location and very good value for money.

Stayed in October 2022

the hosts were warm and hospitable

Stayed in October 2022

The lounge had an excellent coffee machine and water dispenser for visitor use. The outdoor terrace was great and had magnificent views of the city. Staff were exceptionally helpful and came to meet us when the driver from the airport dropped us off so we could find our way.

Stayed in October 2022

The bathroom had a slight odor and was stuffy

A nice, modern and simple hotel with access to everything. Just two blocks from the Mahane Yehuda market and a short walking distance to the Old City. The owner was very friendly, helpful and accommodating and the view of Jerusalem from the top terrace is definitely a highlight.

Stayed in August 2022

For us it was all good

Fantastic location with a magnificent view from the rooftop terrace. Straight walk down to the old city. All the staff were very friendly and helpful.

Stayed in October 2022

rooftop amazing and free coffee, all kind of milk and alternatives,

perfect location for trips in Jerusalem. water, coffee etc for free. roof top

Stayed in September 2022

Great location with a wonderful view of Jerusalem! Free coffee/tea all day long, and friendly/helpful staff.

Stayed in September 2022

The owner of the hotel is a very friendly and helpful person, he was always aware that we were enjoying our stay in Jerusalem , we cannot fail to mention Elena who is part of the hotel staff, she is a very kind person, she helped us a lot, she also recommended places to visit and also where to enjoy typical Jerusalem food, we are very grateful for all the attention provided, and of course we recommend this hotel 100%, because it has an excellent location, an excellent view of Jerusalem and an excellent staff. Thank you so much for everything.

Stayed in September 2022

The clerks desk is on the 15th floor so keep that in mind when you go to check in

It had the most beautiful view of all of Jerusalem I’ve ever seen the rooms were very exceptionally clean and well-kept and it’s right in the center of town where you can access all the shops and the old city the location is absolutely perfect

Stayed in September 2022

The roof top terrasse with this amazing view. Very friendly and helpful stuff. Free coffee and tea 24 h. Light train directly before the entrance: 2 stations to Jaffa Gate / Old City, 1 station to Yehuda market (within walking distance).

Stayed in September 2022

Parking in the area, bur for people without a car, it is ideal

The balcony of shared areas, the place to prepare coffee or tea.

Stayed in September 2022