Na.

Locacation excellent.

Stayed in March 2025

Na

Location is great.

Stayed in March 2025

The rooms were very dusty under the beds, around the bedside tables, and around the windows.

Staff was very nice.

Stayed in January 2025

Expensive

Location, and if had a big bath

Stayed in November 2024

Room was dusty and needed to be cleaned better

Excellent position and great facilities

Stayed in July 2024

When I arrived to my room the bathroom was not cleaned. A lot of hair was in the bathroom from the previous hosts. Also after the first day when they cleaned the room they didnt put new shampoos and lotions. They put only 2 towels for 3 people and removed one robe. I had to call for them to bring everything back. The last day they didnt put new toilet paper. i called reception but they didnt bring and after that I just use paper I had with me. When u pay this price you expect room cleaning to be on another level

Location is great near Mamilla and Old city. The pool is very nice The breakfast is good and staff if very kind.

Stayed in July 2024

Room wasn’t cleaned until very late

Breakfast and staff were great

Stayed in July 2024

Service during the Shabat was not so good.

Renovated hotel with excellent location.

Stayed in July 2024

friday night dinner - i thought the meat selection and cooked vegetables were sparse - considering the price! the potatoes were cold!

breakfast was fantastic

Stayed in July 2024

Everything was fine Professional staff Beautiful room We’ll come back

Stayed in May 2024

The hotel has taken a reserve on my CC and I have called many times and a month after my stay i still hadn’t gotten it back! This caused me a lot of problems

The comfortable room. The great breakfast.

Stayed in February 2024

Beds were very comfortable, but pillows were not. There should be a variety of pillow types so that guests can choose the ones they’re most comfortable with. Decent quality tissues are readily available in Israel. There’s no excuse for the cheap type available at the hotel. As a safety measure, the stall showers should be outfitted with grab bars. The marble floor is very slick (perhaps this could be mitigated somehow), but at least grab bars would provide some security.

Breakfast is amazing! Such a large selection of foods!

Stayed in February 2024

The room was really expensive! We wanted to add the supper and dinner of Shabbat it was 2400sh (!) for a couple The breakfast was not such a big deal. We expected something more sophisticated and fresh at this price In the room we didn't have a couch only chairs

Very luxury hotel the hotel itself is spacious with a good view from a few places in the hotels The location is great. near the mamila center and close to the old city

Stayed in February 2024

Quantity and variety of food available. Staff available during meal. Freshly squeezed orange juice was delicious!

Stayed in December 2023

The noise from the traffic outside was so loud that we could not fall asleep till about three in the morning we had the new City view room which is a busy area . It calmed down quite a bit for the holiday because nobody was on the road at the end of the week. Thank goodness I would not stay at this hotel again, unless I was overlooking the pool or the old city to avoid the noise, constant beeping and sirens. One of the concierge’s was not friendly or welcoming. he made you feel like a pest just for asking a question. He needs to realize that’s his job even though he hears the same questions from people around the world all the time. communication is lacking from management regarding what is open for the Jewish holidays. I asked if the lobby lounge would be open Friday and was told yes ….when we came down to eat dinner, it was not open to the public. We were told to go to a different area where They had a few chairs shoved into a corner on the far side of the floor with no tables and said that was the restaurant for the night ….ridiculous . I asked if the breakfast buffet would be open every morning due to the upcoming holiday and I was told yes we got ready for breakfast Monday morning came down and it was closed. When they checked our name off for Sunday’s breakfast, someone should have said we will be closed tomorrow. it would have been nice if when we checked into the hotel we were told what would be closed and during our weeks stay. For the amount you pay this seems to be common sense. The hotel needs to cater to all people. I picked the hotel so that after our tours we could go downstairs and get dinner. dinner wasn’t available for us Friday Saturday or Sunday night. We expected much better service for a five star hotel. Lastly, I ask a doorman how much it would cost to go to a certain address, he talked to the cab for a while and I was ripped off by the set price he gave…my return cab was half the price.

The breakfast was very good and the men who waited on us were very attentive. Several were excellent, we did tip each day. The view of the old city was beautiful. Overall the hotel is very beautiful inside. The Lobby lounge was good and the two women who served us were very nice the restaurant we enjoyed the first night, whereas Thursday it was very busy and the waiter was average. The people cleaning the rooms and doing the night turn down or a very nice.

Stayed in September 2023

The service at breakfast was very lacklustre-inattentive and disinterested.Similarly,the lounge bar/casual restaurant staff on the night of our arrival were unwelcoming and unhelpful and the limited food we could order was very average in quality.That whole area needs to be made more attractive,with a proper bar-dated decor and furnishings with no character at present. The hotel seemed rather dominated by large groups at times.

Our old city view balcony room on the 10th floor was excellent with lovely views,but our daughters’ room on the 5th floor overlooking a main road junction were noisy from traffic.The view from the Bersnda restaurant of the old city was beautiful. The head concierge,Eviator,was outstanding-extremely helpful,knowledgeable and full of charm and personality. The guides he arranged for us (Hannah for the old city walking tour and Etai for Masada and the Dead Sea) were superb. The special bread station and staff member there at breakfast was excellent.

Stayed in August 2023

Unclear which desk was reception or how concierge could help us.

Modern, clean and tidy. Views over Jerusalem.

Stayed in August 2023

Few waitresses in the breakfast are are nice. Some of them are quite rude

Location. The restaurant is good. Accommodations are good.

Stayed in August 2023

service and food

location

Stayed in July 2023

The service was very slow at breakfast.

I liked everything

Stayed in July 2023

we were on the 10th floor and could hear enough horns and street noise to make it a little hard to sleep.

amazing location at entrance to the old city and near a beautiful outdoor shopping mall with shops and restaurants. Beautiful hotel lobby and rooms and pool. staff so friendly and attentive.

Stayed in June 2023

The hotel ran out of washcloths and the new sheets that were put on were dirty. Also the room wasn’t cleaned well one day,

Stayed in June 2023

nothing i can think of

fantastic location, great staff and homely feel

Stayed in May 2023

Great location, good breakfast . Hotel needs a major renovation

Stayed in April 2023