Nite staff especially could have been more helpfull

Stayed in March 2025

The hotel facilities were excellent, the staff were helpful and courteous. I will definitely stay again.

Stayed in March 2025

That the swimming pool wasn't open yet 😔

Exceptional attention to detail. Felt pampering and wonderful!

Stayed in March 2025

Fantastic location, large comodrtable room, good restaurant and bar area, great breakfast

Stayed in March 2025

Nothing

Service and staff were amazing

Stayed in February 2025

Nothing

The hotel is very clean. The staff was very helpful. The breakfast was excellent.

Stayed in January 2025

That the swimming pool was closed, we werent given notice about it and it didnt show on the booking.com page (maybe i missed it but i did see clearly on another hotel that the outside swimming pool was closed) the point is that i shouldnt of have missed it, yet this wasnt the main attraction for us. For me the cookies in the room and in the lobby could get an upgrade in taste

The customer service was top notch, from leading us to the room, fixing little mistakes in the room, calling us half way our stay to ask if all is ok, absolutely fantastic! The room was spacious, we were on the fifth floor with a sea and town view, comfy bed, big screen, free mini bar with cookies, all the little details were there, the shampoo etc. Was high quality, we had a bath and shower which was a delight! We had an awesome couple massage, the spa is beautiful with drinks and cookies, The hotel is beautifully designed, the breakfast was in abundance and delicious, the location is awesome with the beach right there and the old city yaffo next to us, 5 min walk to the light rail train, 2 min away from nevei tzedek neighborhood, parking in the hotel although it probably is fully packed when the hotel is full

Stayed in December 2024

The pool area is closed even for view. Would be nice to have an outdoor bar during fine weather.

We got upgraded for free upon arrival. Breakfast was amazing, scenery was great. Bed and pillows were soft. My husband to be got tasty cake for his birthday

Stayed in November 2024

I liked everything about the Setai - my only tiny remark would be about the breakfast that in my opinion could be improved with a bit more variety.

First, the building and the location are impressive - An old Ottoman prison turned into an amazing hotel building. The room was of great size and offered all the comfort you would expect from a 5* hotel. The swimming pool has an impressive view on the city and the beach and you couldn't dream of a better spot for the sunset. Finally, a special word about the service that was on point with a special note for Alex who has been extremely helpful and accomodating.

Stayed in August 2024

None

Everything was amazing no complaints definitely will come back

Stayed in September 2024

The swimming pool was more of a standing pool. Very crowded.

Very good.

Stayed in August 2024

good breakfast perfect location

Stayed in July 2024

Was all amazing

The hotel the pool the crew everything was amazing came for one night stayed for 2 nights

Stayed in August 2024

Small pool

Very nice hotel In comfortable place

Stayed in August 2024

Very friendly , accomodative staff , best location possible, very good breakfast .

Stayed in August 2024

Ok

Stayed in July 2024

The crowd in the pool is a bit annoying. There was no air conditioning in the gym...

The room was upgraded to a suite without our asking. The service is excellent, the breakfast is rich and tasty and the room was clean, well equipped and extremely large.

Stayed in July 2024

The rug in our room was a bit shabby. When we arrived two staff members were arguing with each other a bit loudly. Other than that, we loved the place.

The hotel is perfectly situated near interesting stores and restaurants and near the beach. A short walking distance or short cab ride away from Tel Aviv life. We were upgraded to an amazing room with a view of the ocean. The huge bed was exceptional. The shower towels were huge and comfy. The service was wonderful. Breakfast was amazing. The gym is small but suitable, as is the Hamam and adjacent showers. This place isn't cheap - and we paid for the smallest room!

Stayed in June 2024

Atmosphere/location

Stayed in June 2024

The pool area was packed in the afternoon with no available sun beds. Also we wanted to have dinner at the downstairs restaurant but the service was so slow we decided to leave.

Great location and views of the beach, amazing restored building

Stayed in June 2024

What i didnt like is the staff is a little bit slow they take alote of time to get your order.

One of the best hotels iv been too amazing staff nice pool great food very recommended hotel ill be back for sure.

Stayed in June 2024

Most days could not get a seat at the pool as they allowed outside people into the pool. Think it should be exclusive to guests

Great breakfast and coffee

Stayed in May 2024

Room was a bit small and services were limited on Shabbat.

Excellent location. Next to the beach and close to good restaurants. Temperature control worked very well in the room. Staff were friendly and helpful.

Stayed in May 2024

Pool a disaster They let people pay to came to the Pool and cannot get a chair Very uncomfortable as you would expect to have reserved seats for residents

Great breakfast all very nice people

Stayed in May 2024