Food was not great

Amenities Staff behaviour

Stayed in February 2025

The location was good. The room we booked was nice and big. The restaurant staff are amazing. Very friendly atmosphere and service was excellent.

Stayed in February 2025

Property is located right in the center of market but still it’s very quiet once inside and is surrounded by trees.

Stayed in January 2025

Check out time and procedure

Location and property

Stayed in January 2025

Nothing very specific.

Very much in the core area of Mahabaleshwar and yet away from the hustle bustle of the market place. Very comfortable place to stay. Only don't check in on Tuesday as there is a local mkt held on the way to the entrance of the hotel and you have to park your car in the police ground, which is 5 min walk from the hotel, and call the staff to carry your luggage. Rest all is perfect.

Stayed in December 2024

Network issue though WiFi is free and good.

Property itself , very well maintained, old looks are nostalgic , elegant Malcom 1828 bar and ever smiling staff - Jyoti, Gayatri .Roshan and others

Stayed in December 2024

Entrance road need to be repaired

Location, heritage, maintenance, great food and best staff

Stayed in September 2024

Lacking maintenance of furniture.

Overall Food is good, Staff is really excellent. Cleanliness is good. Peaceful stay. Property is also good, only would be good if little maintenance of furniture is done. Also some parts of window are rusted.

Stayed in September 2024

Could be a little more cleaner

Excellent ambience

Stayed in July 2024

The breakfast area is too small and cramped for room. It is not adequate for the number of guests that they have. Avoid coming here on Tuesdays. They have the weekly market on the approach road. They park all vehicles far from the property and if you are checking in or checking out you have to walk up or down the hill respectively with your luggage through the market. I wouldn’t blame the hotel for this. But it is inconvenient.

The location is excellent. The rooms are huge, comfortable and well maintained. The property is neat and clean. Staff are also helpful and courteous.

Stayed in May 2024

the staff wasnt attentive.

food and ambience is good

Stayed in May 2024

The staff is very courteous and always happy to serve

Stayed in April 2024

Cleanliness could be better.

Good location, good manager and facilities.

Stayed in January 2024

Lack of cleanliness and the preparation of food took too long. The budget went a bit overboard .The products in the washroom were used and the bedsheets were not fresh too.

The environment was very pleasant and the staff was very friendly.The breakfast was also very nice.The playarea also very nice.

Stayed in December 2023

The in-room food service was too slow. We had to call twice just to remind them about our lunch order. Also, the wifi network was pathetic, super irritating.

The breakfast was amazing. The kids' play area is also an attractive part of the property.

Stayed in November 2023

The room sizes are too small

The food was lovely & chefs were very helpfull.

Stayed in December 2023

Beds and service

Colonial look

Stayed in November 2023

Good service. Tasty breakfast. We enjoyed our stay.

Stayed in September 2023

Everything...

Stayed in June 2023

Food menu could have been better

Location

Stayed in May 2023

On few days , they have weekly markets by locals so car is parked outside the hotel in other location and if u have a check out same day then need to pick car from other location and walk all the way. Family with kids and old people better try to avoid these days .

Nice heritage architecture

Stayed in May 2023

A lot of items on the restaurant menu were not available

Stayed in May 2023

IN ROOM NO. 2007 , THERE WAS NO SHOWER CURTAIN THUS GETTING WET EVERYWHERE AFTR THE BATH. NO HAND WASH NEAR THE BASIN. THE COVER ON THE FLUSH VALVE FOR THE COMODE WAS MISSING. IN ROOM NO 2003 , NO HAND TOWEL WAS PROVIDED AT WASH BASIN. THE DIGITAL LIGHT SWITCHES ARE SOME WHAT NOT EASY TO OPERATE TO THE OLDER GENERATION. DRESSING LIGHT WAS NOT WORKING.THE CROMA ANDROID TV TAKES TOO MUCH TIME TO GET STARTED.

NICE LOCATION , AMPLE CAR PARK , CLOSE TO MARKET, NICE FOOD , LOTS OF GREENERY AND OPENNESS. STAFF WAS VERY POLITE AND HELPING , SORTED OUT OUR PROBLEMS VERY QUICKLY. GOOD BREAKFAST. SWIMMING POOL IS A NICE ATTRACTION FOR KIDS.

Stayed in April 2023

The room was big. it was near the staircase and did not have any view. The room had connecting door to other room and the door properly reducing the noises. There was a leakage from the floor. not ceiling. Floor!!!

Near to the market yet very quiet and peaceful.

Stayed in April 2023