Staff was friendly, rooms were spacious, the view is amazing

Stayed in October 2024

The breakfast was good. The service also was good.

Stayed in October 2024

- Alarm went on at midnight for no known reason - Elevator needs some serious maintenance - Continuous drilling work till late in the evening - Hand towels were stained - Recreation barely has anything for kids - No drivers quarter

The Staff

Stayed in October 2024

The View was amazing and pleasant. The service was very good and the staff were very much cooperative and polite. I enjoyed my stay

Stayed in October 2024

Hygiene; below average not worthy of being a marriott property. Staff had zero idea what a marriott chain requires.

Landscape

Stayed in October 2024

Can improve upon the cleanliness of the rooms as well as when they clean it. On the 2nd day of our stay, our room got cleaned in the afternoon despite having put the indicator on for room cleaning in the morning itself. But that’s the only negative I can think of.

The location, the scenery, the amenities were all good. The food was really good and the staff were cordial and friendly. It was a joy to interact with them. The view from our rooms were really great. The Lingmala river and waterfall is just beside the property so waking up to the sound of water flowing through was so peaceful and energising.

Stayed in September 2024

Marriot Mahabaleshwar miserably failed to live upto their reputation. This was our second stay in a Marriot and was so disappointing that I am going to escalate it to their management as well. Within 24 hours of our stay, we experienced the following issues: 1. Miscommunication led to a ruined birthday surprise 2. No ramp available for pram within the building. One has to carry it outside thru parking area braving the weather only to find locked gates and blocked paths requiring assistance to be cleared 3. Filthy water bottles with dirt outside and inside the bottle. Not just one or two bottles but every bottle we received for almost an entire day. We kept throwing out the bad lot and it was a nightmare. 4. No TV remote. Can someone imagine not be able to adjust the brightness or the contrast etc just because hotel policy is to not provide a TV remote? We had to live without one for hours which disturbed our baby's sleep and hurt our eyes. We had to switch it off. No apps available on TV as well. 5. House-keeping staff lacked basic sense of hygiene when they brought toilet brushes on one hand and our bath robes on the other On the matter of filthy water, clean water is something even a 3 star hotel will provide but was too much to expect from Marriott Mahabaleshwar management. It was unbelievable. Mr. Deepak who is the in-charge there lacks basic understanding of the hospitality industry which he has been part of for years. When I complaint about it saying that the room and facilities are not worth the amount we paid for, we were offered a 1 night complimentary stay and some discounts on the next stay but nothing on the current one which was truly disappointing. Mr. Deepak's cold responses and his questioning of our office availabilities and doubting it was something I never expected from someone at his level but there is always a first time. All I am hoping for customers paying high rates to have their expectations right when staying at this property.

There were only two things which we liked: 1. Location of the property 2. The food and the dining staff. Mr. Sushant Ghorpade (Sous Chef) really helped us with our meals and went above and beyond to get the things done especially needed because we were with an infant. Other staff who really impressed us and deserve special mention are Ms. Ashwini, Mr. Siddhant and Mr. Shlok. A few guards were extremely helpful but unfortunately I dont remember their names

Stayed in September 2024

Clean rooms , co operative staff, gud food, beautiful view

Stayed in August 2024

This review is hidden because it doesn't meet our guidelines.

The room allocated was not good. Our first expereince when we checked IN we were stuck in lift for 7 minutes without any electricity with our family. I am panicked due to my Mother who is aged and she was nervous and afraid. She is also a heart patient. They took almost 7-10 mins to get us back and we had no clue of what was happening . There was no feedback nothing. The ordeal did not end there the room given to us was dirty and same was reported. there were foot marks in the entire room and as if someone hasn't cleaned only. On repeated complaints then they cleaned the room.

The Location is good and the staff is also good.

Stayed in August 2024

Loved everything at the property.

Everything.. welcome by security at the gate while entering the hotel, very warm staff at the check in area particularly Daisy and Deepak at the front desk/ reception. The staff at the restaurant was very hospitable, welcoming and prompt service with a smile. Rooms and beds were clean and comfortable including the bathrooms with all toiletries in place. Will strongly recommend.

Stayed in August 2024

Location, Food and especially the Tea.

Stayed in August 2024

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Stayed in July 2024

Service of staff, room size and cleanliness, location with breathtaking views, comfortable bed, great food - both taste and quality. Helpful and friendly staff.

One of the best Hotels because of the Staff, location and facilities they provide.

Stayed in June 2024

the electric points are worn out, need to be replaced. the aircon in 2 of our rooms were not increasing beyond 22, and it was quite cold as we entered the room. we had to switch off the aircon added benefit was the humidifier which was good, but it stopped working the 2nd day ? the doors at the exit point to the Pool area were broken and no handle to open, which is very very bad

location. Marriot name

Stayed in July 2024

The service of the staff, no prompt response to anything. In room dining delayed services. Cleaning process going on around the pool area, all day noise. The food is expensive and the food quality is just like Tranquil Resort Mahabaleshwar. Room was too expensive, property is not worth that kind of money. No activities or play area for children in the property.

It is like Brightland Resort, no different.

Stayed in June 2024

Staff attitude is horrible specially “SHREYA” Her attitude is so horrible that when I am standing in front of her for getting checked in she is busy checking her Snapchat. Needs to lot of training or needs to be fired!

Property is good, location is good

Stayed in June 2024

Bed were short for my height [ 6Ft.] Pillows were too big. A/c was on too cold . Could not sleep the entire night. your staff at reception counter was indifferent.

lesser said the better.

Stayed in May 2024

Excellent resort with a great team 👍🏻 We really enjoyed the wonderful Marriott experience 😀

Stayed in May 2024

I am trying to contact tham n booking.com but not get it

Hi I had book for 3 person with extra bad booking.than also they changed extra bad extra

Stayed in May 2024

Payment handling

Location

Stayed in May 2024

the music at the poolside was too loud like a discotheque !!! ,rooms aren't soundproof, too much noise .breakfast was not wow for the Marriott brand , bed was soft ,pillows too tall , the valet broke my car handle .

nothing much

Stayed in May 2024

Staff is not at all responsive.Everything comes late.Even we have to wait for 1-1/12hr for check in even after standard check in time.Even after conveying them in advance that we are travelling with aged person they didn’t even cared about it.They kept us stranded for 2hrs after our arrival.They allotted us room with lots of steps.

Location is the only plus point to choose this location

Stayed in April 2024

Everything else

Location of the property

Stayed in February 2024

Very loud disturbing music which was polluting the tranquil beautiful surroundings Very poor and non impressive reception lay out not befitting a resort

Location

Stayed in April 2024