Reviews of DoubleTree by Hilton Gurgaon New Delhi NCR This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Sector-56, Golf Course Road , 122011 Gurgaon, India
#90 of 388 hotels in Gurgaon
Guests' ChoiceReview Score
Based on 726 hotel reviews
8.5Score breakdown
-
Cleanliness
8.7
-
Comfort
8.7
-
Location
8.8
-
Facilities
8.4
-
Staff
9.1
-
Value for money
8.3
-
Free Wifi
7.5
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: June 29, 2022
Avneet
India29 Reviews2 helpful votes7.0“They need to improve their hospitality.Further they need to improve service at the breakfast buffet .”- • Business trip
- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
room service and lack warmth in hospitality
location is good . The spread of breakfast is good but service is pathetic .
Stayed in June 2022
-
Reviewed: June 23, 2022
Ankitaroy6
United Kingdom21 Reviews4 helpful votes7.0“Room and facilities meet Hilton standards but staff efficiency and restaurant standard could improve”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
Our check-in was painfully long, the staff had difficulty comprehending very straight forward requests and instructions. After which, we had to follow up 3-4 times for an extra bed for one of the triple occupancy rooms that we had booked and eventually got it late in the evening. The 24 hours restaurant at the hotel, The Food Store, was a disappointing experience for us. Our family got together for a late lunch after check-in. The food took very long to arrive. Despite taking ages, the grilled chicken we ordered was not cleaned properly and undercooked from the inside, with visible blood - neither could we eat it nor did we have the patience to order something else and wait for another 30 minutes for it to arrive.
The room was comfortable and the facilities at the hotel were as per standards. We had requested for early check-in for one of the rooms, which they were kind enough to provide (before 12 noon, where standard check-in time is 3 pm). The spread for breakfast was good and tasty.
Stayed in June 2022
-
Reviewed: June 18, 2022
Sarad
India3 Reviews7.0Good- • Business trip
- • Family with young children
- • Executive King Room - Lounge Access
- • Stayed 4 nights
- • Submitted from a mobile device
Very poor billing system
Good breakfast
Stayed in May 2022
-
Reviewed: June 10, 2022
Nihal
India16 Reviews8.0Very Good- • Business trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Italian pasta was a disaster at the buffet.
At the restaurant Harsh was a perfect host. Great service.
Stayed in May 2022
-
Reviewed: June 8, 2022
Dinesh
India1 review7.0“Good”- • Business trip
- • Family with young children
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Bell boy service is not upto expectation, also issues of Room service
Stayed in June 2022
-
Reviewed: June 7, 2022
Akshat
India4 Reviews8.0Very Good- • Business trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Lack some Room facilities: mini bar, cookies Food is highly expensive & tasteless: Highly not recommended
Location, cleanliness, comfort, room view : All Upto the mark of a 5 start property You can also get offers on IMFLs in the bar
Stayed in June 2022
-
Reviewed: May 8, 2022
Prasanna
India3 Reviews10“overall good stay in this property.”- • Business trip
- • Group
- • Premium Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
beautiful arrangement everything was so good, good hospitality by staff.
Stayed in April 2022
-
Reviewed: May 5, 2022
Kaushik
India3 Reviews8.0Very Good- • Leisure trip
- • Group
- • King Room
- • Stayed 1 night
It could be little cheaper i terms of procing
Breakfast was good and Location is excellent. But i find it little expensive.
Stayed in March 2022
-
Reviewed: April 30, 2025
Gaurav
United States2 Reviews1.0“Pathetic and worst stay”- • Leisure trip
- • Group
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The rooms were dirty , the service was pathetic. We asked the staff to change the broken refrigerator.First they didn’t accept that it was broken. Then they took 5 hours to replace it. Also ,even though the hotel had spa , they mentioned that it is not even present in the property.
Nothing
Stayed in April 2025
-
Reviewed: April 28, 2025
Sunil
India19 Reviews3.0“Need to improve cleanliness, increase number of staffs and guest facilities”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Not fit as 5 star
The tall building
Stayed in April 2025
-
Reviewed: April 23, 2025
Elena
Netherlands21 Reviews2.0“Never again in this hotel”- • Business trip
- • Group
- • Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Unfortunately we are disappointed with the hotel facilities. First of all, we have arrived at 5 am after 9 hrs flight and after only 4 hours of sleep we were woken up by construction work next door. After we complained, we were given another room but instead of two beds we got one double bed. We asked to change the room again. And in the third room we got broken safe and licking ceiling. We are not happy with your hotel because it is our first visit to India and the impression was spoiled by the quality we got for our money.
Stayed in April 2025
-
Reviewed: April 23, 2025
Elena
Netherlands21 Reviews2.0“Never again in this hotel”- • Business trip
- • Group
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Unfortunately we are disappointed with the hotel facilities. First of all, we have arrived at 5 am after 9 hrs flight and after only 4 hours of sleep we were woken up by construction work next door. After we complained, we were given another room but instead of two beds we got one double bed. We asked to change the room again. And in the third room we got broken safe and licking ceiling. We are not happy with your hotel because it is our first visit to India and the impression was spoiled by the quality we got for our money.
Stayed in April 2025
-
Reviewed: April 20, 2025
Vinod
India6 Reviews4.0“Not good.”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Your housekeeping needs to be improved
Poor
Stayed in April 2025
-
Reviewed: February 27, 2025
Raj
United Kingdom2 Reviews2.0“Poor”- • Leisure trip
- • Family with young children
- • Premium King Room
- • Stayed 5 nights
- • Submitted from a mobile device
My stay was for 5 nights, the shower was cold, I mentioned it every day, fixed one evening next morning water was cold again
Location
Stayed in February 2025
-
Reviewed: February 26, 2025
Vishesh
Thailand6 Reviews1 helpful vote2.0“A disgrace to the Hilton name, to say the least.”- • Leisure trip
- • Solo traveler
- • Executive Suite with Lounge Access
- • Stayed 3 nights
My check in was extremely late, even though I came at 3pm, they didnt get me a room till 5:30 PM. Not just that, I paid for a suite, and got a sauna. The ACs never worked and all my guests who visited agreed the room was extremely hot. Not just that, everything was pretty much broken. Broken shower, dirty sofa, dirty sheets, torn towels... a shame.
Not much... Very mediocre hotel... run down and dirty. The luggage staff and door staff were the only positives, they were very kind and cheerful.
Stayed in February 2025
-
Reviewed: February 20, 2025
Tanya
Switzerland7 Reviews1 helpful vote1.0“Terrible - never ever again”- • Leisure trip
- • Solo traveler
- • Executive King Room - Lounge Access
- • Stayed 9 nights
- • Submitted from a mobile device
So so so dirty !! The carpets in the room had not been cleaned in years!!!!
Nothing
Stayed in February 2025
-
Reviewed: February 20, 2025
Tanya
Switzerland7 Reviews1 helpful vote1.0“A total disaster - a hotel that got both my mum and I sick”- • Leisure trip
- • Family with young children
- • Executive King Room - Lounge Access
- • Stayed 9 nights
- • Submitted from a mobile device
VERY, VERY DIRTY- my mother and I got sick from the dirty carpets in the room which have not been cleaned in decades!!!!
The only saving grace is that the staff are cordial and try to help. But they are understaffed.
Stayed in February 2025
-
Reviewed: January 24, 2025
Aslam
Tanzania1 review2.0Very Poor- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Made me pay extra
Stayed in January 2025
-
Reviewed: January 13, 2025
Mohit
India14 Reviews1.0“Horrible”- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Staff entered room inspite privacy board . Also they have a Hilton Honors special counter for check in and check out where no one is available . When the issues were advised to Mousmi during check out , she said she will look and advise / call back but nothing
Nothing
Stayed in January 2025
-
Reviewed: December 28, 2024
Shally
India20 Reviews5.0“Comme Ci Coome Ca”- • Couple
- • Premium King Room
- • Stayed 1 night
- • Submitted from a mobile device
The service wasn’t good. Some strange woman came to my room claiming to be a staff member (she did have a name plate) and clicked photos with me. She didn’t even ask for consent leave alone permission.
The suite was nice
Stayed in December 2024
-
Reviewed: December 20, 2024
Abhijit
India4 Reviews1 helpful vote1.0“The property is too old and can’t be rated as 5 star for sure”- • Business trip
- • Solo traveler
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Too old property. Bed Side lights are rusted. Furniture’s have torn off. Even bath towels color has changed due to aging perhaps. The property simply needs uplift or the category shall be brought down. It’s definitely not a 5 star hotel
Staff behaviour and readiness to help
Stayed in December 2024
-
Reviewed: December 2, 2024
Swati
India36 Reviews5 helpful votes5.0“Average”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
Had an absolutely terrible experience with the food. Ordered some fish, which was possibly stale. Ended up with a horrid case of food poisoning and spent the night throwing up. Definitely not recommending the food here. The staff is sweet, but the service, on the whole, is rather lax.
Stayed in December 2024
-
Reviewed: November 5, 2024
Jamie
United Kingdom60 Reviews4 helpful votes6.0“Nice hotel for airport”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
The actually pool is clean ,but the pool area is in need of a good lick of paint and new cushions for the beds at the end of the day you are paying for hilton standards and i didnt feal like it was in the pool area
the breakfast/evening buffet was amazing as alawys at a hilton. The actually pool is clean
Stayed in November 2024
-
Reviewed: October 12, 2024
Bss
India23 Reviews1 helpful vote6.0“Average property”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
The gym is in a terrible state. The opening beneath the door to the balcony is also not closed and as a result the place is full of insects flying and crawling type. Air conditioning does not work and it’s just a hot stuffy place full of ants, mosquitoes and crickets. The pool is not much better.
The breakfast was great, much above the level of the rest of the facilities. Wide choices and healthy fare. The staff is very cooperative and friendly.
Stayed in October 2024
-
Reviewed: October 12, 2024
Bss
India23 Reviews1 helpful vote6.0“Just passable”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
The room size and housekeeping could be surely improved. Specially the gym is in a really dilapidated state. It’s full of mosquitoes, crickets and insects of all variety. They rarely ever clean it, the AC does not work. The pool is in quite similar in state. If you are a gym lover, this is not the place for you.
The staff is cooperative and friendly. Breakfast was really great. Chef Saurav deserves a special mention.
Stayed in October 2024
Guests also reviewed these properties:
-
Hotel MetropolisSan Francisco, US
-
The New Inn by RoomsbookedGloucester, UK
-
KentonNewquay, UK
-
Casona Plaza Hotel PunoPuno, Peru
-
Lake Grassy Inn & SuitesLake Placid, US
-
Days Inn by Wyndham Cherokee Near CasinoCherokee, US
-
armona medical alpinresortThiersee, Austria
-
Lido ApartmentLido di Ostia, Italy
