Resturant price was too high than market and there is no way to get food ordered

Really nice ambience and relaxing environment. All good

Stayed in January 2025

Breakfast and dinner is good

Stayed in January 2025

The quality of the internet connection

The food, room, services were perfect

Stayed in September 2024

There is no air conditioner to control the temperature inside the rooms. It was too cold. And a bit price too. The washbasin in the bathrooms was not draining properly. The food was bit expensive too.

Even though it deep inside munnar location was good

Stayed in December 2024

Nothing as such

Environment Friendly. Very eco friendly and peaceful

Stayed in November 2024

Just one downside was the speed of internet, they should consider upgrading to a good plan. or at least have A satellite type network..

The location is great to stay away from hot climate, the resort as a whole is close to perfect. The Food zone was impressive. Breakfast has a wide range of selection with high quality and Dinner was exceptional too.

Stayed in September 2024

False add on site about the free breakfast.

location is good

Stayed in July 2024

Toiletries, smelling at toilet , internet weak.

The View , Reception, restaurant, .. All surrounding . Staff Jijay Lakshmy especially who welcoming us with a care and guidance with a good smile . She is really star of the hotel .

Stayed in June 2024

The TV was not working, and it took them more than 24 hours to fix the issue. They should have considered a re-imbursement since they did promise that. The swimming pool was too cold. the bathroom in the jacuzzi room did not have a lock on the door, can prove challenging with family. The hotel could suggest best direction of getting there via email a day before the stay. cause there are multiple routes and the route I took to get there was not the best.

The breakfast buffet was very good and they had different menus on both days. The jacuzzi was good. The room and its amenities were very good. They have access to a small waterfall and the forest type environment is wonderful for a short break.

Stayed in April 2024

Pool was not clean, all other guests were allowed with normal clothes - hence making water full of fibers. Need a lift from restaurant to ground floor please.

Rooms, food, breakfast

Stayed in April 2024

What could have been improved is to include more food options like authentic Kerala meals with more fish items in alacarte.

The ambience and facility is top notch.

Stayed in April 2024

Food is enough and service is very gud.about room. ___waste bins are without lid,towels looks very old

Bf and dinner very gud

Stayed in February 2024

Manager was being defensive to our concerns and telling us to read the google reviews instead of responding to our concerns Ants in the bed and flies in the room

Food was good View was amazing

Stayed in January 2024

Beds are not very good and cracking sounds. Wi-Fi connections are not good in the room.

Location is very good but bit far from town centre

Stayed in January 2024

Good location and room

Stayed in January 2024

The Housekeeping response needs to be improved.

The resort is located away from main city, inside a Estate in Nature. There was no Cell Reception. The food was amazing. The overall resort and its staff were nice.

Stayed in December 2023

Very badly maintained property especially the main arrival area . Buffet food is average but a la carte found to be better quality .

Room was good . Very courteous staff .

Stayed in November 2023

room was not cleaned properly. room service was late

nice location and good staff

Stayed in November 2023

Food was not upto the mark

the ambience and the property facilities were really exceptional

Stayed in September 2023

Food

Stayed in August 2023

The rooms are big, however the service can be improved a lot. Small issues like charging sockets not working and water not properly draining and room service can be improved.

Property location and views are picture perfect. It's one of kind. The property is 25 min drive from old munnar bus stand and it's the last resort ( the drive is awesome ) . Just note that you will not have any shops or restaurants other than the property provided. But not to worry every thing is taken care by property.

Stayed in May 2023

House keeping service need to be improved

Location was beautiful,staff service was fine,food also was nice

Stayed in May 2023

WiFi didn’t not work and hard to get any network. The food was great but very expensive if you so t buy the package.

The rooms were big and the staff was nice. Food was great too.

Stayed in December 2022

Good location and good weather but classic room look not that great Exceptional food and service in restaurant staff good hospitality Natural Falls in property was very good during December visit

Stayed in December 2022