Ambiance and swimming pool should be better maintained

Good but buffet service should be provided on all days

Stayed in December 2023

Nothing

Atmosphere, climate , and the food wow its amazing mouthwatering 🤤, good to recommend for everyone

Stayed in December 2023

Food and staffs are amazing Need to maintain the property

Location is excellent

Stayed in December 2023

Service, food and facilities

Stayed in December 2023

Reservation staff (kochi office) who were un-willing to answer my query. Who asked me to send the details on watsapp and didnt bother to respond.

Those who like to get away from the city, Elix Hills is a best place, it is deep into the woods with a private water falls. The room is space and clean. The food is excellent and the staff the best.

Stayed in November 2023

Jaccuzi was not working and we are lucky not to get electrocuted. once jaccuzi was turned on it was short circuit and smoke everywhere. They later changed the room after 1 hr. Even checkin process was also time consuming. The rooms were not ready for occupancy at the time of check in. First time i had faced such horrible instance from booking through booking.com. The switches in the room were also damaged and the fan regulator was damaged. We struggled a lot in mid night to get the fan turned on. The amneties are not upto the mark the rate charged is very high as compared with the facilities provided.

Property is good but the service is very pathetic

Stayed in October 2023

Rooms can be a bit more maintained. The kids play area was not kept properly. Our driver complains a lot about the elephants visiting the parking area and roads were so steep that reversing your car can be tricky.

Personally I liked almost everything about this property. From its remote entry to its steep roads. From its uphill rooms to its private waterfall. Everything was fantastic. The temperature was pleasant although it gets very cold in the pool. Food was exceptional. The chef there was an expert. A genuine pro. Everything that we tasted was just delicious. Beauty was all around. Munnar is probably among one of the best places in India and Elixir is among the top picks if you like a little bit of adventure and calmness. This place was slightly outside the main city area and needed some real hardwork to do up and down in case of any emergency. Finally the waterfall. It was the least promoted and most amazing fall that you can enjoy for hours without any kind of rush. 10/10 for waterfall 👍

Stayed in July 2023

Nothing as such, everything was good

Location.

Stayed in October 2023

Ambience and water fall connected to resort

Yummy and traditional to continental food

Stayed in September 2023

The room service, staff and facilities.

The atmosphere.

Stayed in August 2023

There was only one good thing about the property: the hotel staff. Property: 1. Property is located at a great location, but the management is soo poor. They have a private waterfall, but it was very poorly managed. Elixir Hills per night price should be INR 4000 to 5000. I paid a premium price, which was not worth it. 2. Swimming Pool - The pool is in front of the dining area with no changing room or locker. People were jumping in the pool in full clothes, and it was a horrible sight to see people coming out of the pool in full attire and walking around wholly wet, creating a mess in the alley. Plus, no one is there to clean it regularly. Imagine people walking wholly drenched in the hotel lobby. 3. We got the worst room experience after paying 10000 per night. Plus, a terrible smell came out of one of the bathrooms. We stayed for two days and intentionally stayed out of the property and waited for the stay to be over. 4. First place, where they charge 20% extra to deliver the food to the room. 5. Neither the view nor the stay at this property is worth any penny. Please look for other properties rather than going ahead with this one. It's soo badly managed - The pool table doesn't have chalk, the Table tennis table doesn't have a racket - One can imagine how poorly it must have been managed to miss these basic amenities. When we ordered ice, they didn't have an ice bucket; they served it in a bowl and covered it with foil paper. I never wrote a review, and first time writing this much. to save other people's experience as Munnar is gorgeous, and a bad stay could ruin the experience. Plus, we hardly get the time, and when it's ruined by such a nightmare stay, then it's worth mentioning and advising other folks not to spend a penny at this place.

The only thing good about the property is the hotel staff. Otherwise, nothing else in this property is good. The staff was cooperative, and the rest property rating is 0.

Stayed in August 2023

the property location as it was really far the buffet was very unhygienic with people using their hands to to take food the nobs in the jacuzzi were rusted the towels in the room were of the worst quality carry your own forks as they have only spoons

the rooms and the balcony views

Stayed in May 2023

It was good but not to the level of 5 star property

Not worth the money of 10k

Stayed in February 2023

Swimming pool filled with dead insects and leaves.While swimming near the central tree, An insect fall from tree and bite on my finger which causes pain and swelling on my hand. I informed the reception and provided sanitizer. Then I applied the natural remedies for insect bite like mixture of turmeric powder,salt and coconut oil. I slept the whole night with shower cap on my hand to protect the white bedcover.All the above made my stay inconvenient.

waterfall,Location, Climate,room,ambience, friendly staff and food

Stayed in March 2023

the spa people were nice but the room had no atmosphere and the towels were oily. didn't feel luxurious

beautiful location and garden

Stayed in February 2023

property is poorly managed in terms cleanliness. Not worth the money that you spend for a night stay and doesn’t come close to what other resorts are offering, too pricey. There’s even dogs close to the pools and the surrounding are not clean.

Location is really nice. staff was really good!!

Stayed in February 2023

understaffed . more cleanliness required at lawns and outside areas and stairs. staff needs to be more friendly.

good ambience . waterfall is beyond words. food is fabulous

Stayed in February 2023

I don’t like the location and this is not 5 star resort They don’t have 5 star facility. the view from the room is kitchens backside.

Roomi is good

Stayed in February 2023

no maintenance at all , all gym equipment’s are Brocken , no sauna and shower facilities on massage parlour , swimming pool water smelly and did not clean the pool , children’s slides are not clean , sports center equipments are Brocken and nothing available . hairs are on bed as well as in the toilet from previous guest - absolutely not worthy and discover short of the staff in restaurent and garden cleaning

location

Stayed in February 2023

Nothing about the property was good except for the mannerism of the staff. The resort looks nothing as shown in the photos. The swimming pool was really dirty with lots of bugs, leaves and even food particles. The towels and linen were not clean. The linen was crumbled and the towels had lot of hair in it. They had photos of snooker table in the website but the snooker balls were missing. The food was really disastrous including ala carte and breakfast except for the South Indian menu in the breakfast. Rooms were not of 5 star quality which you expect in a 5 star resort.The furnitures including sofa were poor which was a wooden bench with a cushion on the top which kept sliding continuously. The bed kept creaking.

The behaviour of the staff was really pleasing and exceptional

Stayed in December 2022

no power for 4 hours and no Wi-Fi

bad room. view was of garbage

Stayed in December 2022

location or drive from Munnar town to the property was quite tiresome

excellent

Stayed in December 2022

could have done better at activity area - recreational areas, pool and gym should have kept more clean and user friendly

location, staffs, overall property feelings

Stayed in December 2022

Like i said, nothing to dislike about elixir hills!

EVERYTHING! ♥️ There is nothing dislike about elixir hills. The property is situated in deep woods, far away from all the city noise. Perfect for people who wants to spend some time with their loved ones and be close to the nature. Their staff is very helpful and professional. If anybody plans on booking elixir hills then you have to meet MOHIT. He’s the best. He will take care of you very well.

Stayed in November 2022

location as there is nothing nearby and the road to reach the hotel is very narrow

Food was good

Stayed in August 2022