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  5. Reviews of GATEWAY STAR HOTEL

Reviews of GATEWAY STAR HOTEL This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Gulab Estate, Near T2 Terminal International Airport, Opp. Union Bank of India, MTNL Road, Sakinaka, Andheri (E), 400072 Mumbai, India

#397 of 744 hotels in Mumbai

Guests' Choice

Review Score

Based on 100 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.6

  • Location

    6.8

  • Facilities

    6.5

  • Staff

    7.5

  • Value for money

    6.7

  • Free Wifi

    9.1

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Showing 1 - 25

  • Reviewed: April 14, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Hope update latest pictures and shower was less water pressure. .

    Stayed in April 2025

  • Reviewed: April 9, 2025

    7.0
    Good
    • Business trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Almost good

    Stayed in April 2025

  • Reviewed: March 6, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Too many mosquitoes in the room and some cockroaches in room/bathroom.

    Staffs were polite and helpful, very much respectful

    Stayed in March 2025

  • Reviewed: January 30, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room size very small

    Location

    Stayed in January 2025

  • Reviewed: January 28, 2025

    5.0
    “During my stay at the hotel, I had mixed experiences with the reception staff. The person on night duty was very polit
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Not clean , rusted showers, clogged floor drains location

    The Staff who work in the Night , he was very helping

    Stayed in January 2025

  • Reviewed: January 23, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Helpful staff, good location for airport

    Stayed in January 2025

  • Reviewed: November 28, 2024

    5.0
    Ideal for a short solo budget transit at T2 Mumbai
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Filthy Surroundings

    Very Close to T2 Mumbai. Ideal for transit stays at a low cost. Surroundings are not great.

    Stayed in November 2024

  • Reviewed: October 27, 2024

    7.0
    Good
    • Business trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    My communication with staff was poor as most spoke Hindi only.

    It was ok for the price

    Stayed in September 2024

  • Reviewed: September 17, 2024

    5.0
    Gap filler hotel if you arrive off a flight at 1am!!
    • Leisure trip
    • Travelers with friends
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Cost Not on main road, Down an alleyway which was dirty, carrying baggage.

    Location from CSMIA - 5 mins cab (at 2am) Wi-Fi Passable for 9 hour stay

    Stayed in September 2024

  • Reviewed: August 17, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location and cleaniness

    Even not enough drinking water or tea, coffee for the stay. To buy from near by shops. At times reception is closed for one whole day. Hard to communicate to the peoples around and location is fairly good

    Stayed in August 2024

  • Reviewed: June 5, 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night

    Foods should be better in taste. It's like road side food not as restaurant.

    Stayed in June 2024

  • Reviewed: March 19, 2024

    5.0
    One night hotel
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only one towel. Really small room without windows, quit noisy when other people staying next room.

    It was near the airport and we areived late at night. Staff was really nice but the hotel itself is really outdated. Ok for one night.

    Stayed in March 2024

  • Reviewed: March 2, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Inconvenient announcement of booking prices - tax is added upon payment.

    The location is convenient for morning flights. The cleanliness is questionable, but I thought it would be worse. Helped us call a taxi.

    Stayed in February 2024

  • Reviewed: February 15, 2024

    7.0
    overall good for money value & distance consideration close to airport
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    narrow entrance from main road & little bit difficult to find out. In google map search "gateway star hotel' can't be found properly but dalon hotel map can be found.. No window facility.. should be more active on cleanliness..

    asked for 1st floor room as ground floor room sounds noisy & they managed it. managed a taxi for us to reach at Airport at reasonble price as we asked. Ac, fan was good. Location was good nearby of Mumbai Airport.

    Stayed in February 2024

  • Reviewed: February 14, 2024

    5.0
    Fair
    • Leisure trip
    • Travelers with friends
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room and the bathroom could have been cleaner.

    We only had 2 nights in Mumbai and wanted to be close to the airport, and this hotel was a good choice for that. The price is quite good, however it could be a little more clean.

    Stayed in February 2024

  • Reviewed: February 5, 2024

    6.0
    Friendly staff, bad conditions to stay
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Smell - it seams people are smoking in the rooms. No window, so no fresh air. A/C is working but I couldn’t control it too much - temperature, intensity of the air. Direction is not possible to change at. Noise during the night. People are shouting in the corridor and nobody says anything to them. You hardly can find rest there

    The staff was very friendly, helpful and finding solutions for everything what I asked. Price. And it’s real is not far from the terminal 2.

    Stayed in February 2024

  • Reviewed: December 17, 2023

    7.0
    Very accomodating staff and manager.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Location is very convenient to the airport.

    Stayed in December 2023

  • Reviewed: April 24, 2025

    8.0
    Good hotel
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night

    Small room No good restaurants nearby

    Clean Fairly close to airport

    Stayed in April 2025

  • Reviewed: March 19, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything is good but the only location is issue

    The staff is good and the hotel is also clean and it's good in budget.

    Stayed in March 2025

  • Reviewed: February 28, 2025

    2.0
    Abysmal
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Where do you start ? At the end of 6 weeks in Maharashtra and Gujarat this was the worst hotel . Apart from the staff everything was worse than poor . Avoid this hotel .

    The check in staff were very helpful , they ordered us a taxi for the early hours to get to the airport .

    Stayed in February 2025

  • Reviewed: February 15, 2025

    1.0
    Location is too bed
    • Business trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Stayed in February 2025

  • Reviewed: February 9, 2025

    1.0
    horrible
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    the cleanliness staff behaviour and specially they dnt provide toilet paper wtf

    the ac and fan which worked all the time

    Stayed in February 2025

  • Reviewed: January 11, 2025

    1.0
    Do not visit there ever, not worth it and the locality is disgusting
    • Business trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Same as above

    Nothing at all, the property was dirty and had an absolutely bad odour and the staff wasn’t efficient and did nothing at all. Very rude tone as well

    Stayed in January 2025

  • Reviewed: November 26, 2024

    4.0
    Unpleasant!
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    First of all, the location of the hotel is in a very narrow, secluded and shady lane surrounded by small shops where men stared at me every time I walked by. Also, the Ubers refused to drop me near the hotel as the lane road is very uneven. Second, there was no kettle or tea in the room as this is a customary requirement for hotel rooms for the price I had to pay. Third, there was a cockroach on my bed which is extremely unhygienic and unpleasant. Fourth, when I ordered some food for myself from Swiggy, the staff did not bring my food right away to my room but instead took my parcel inside the staff area to open it up. This is unprofessional and out of line behaviour. Overall, I would strongly suggest people to avoid booking this place especially, solo females.

    Stayed in November 2024

Showing 1 - 25

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