Reviews of Hotel Grace Galaxy This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
SV Road, Bandra West, Bandra, 400050 Mumbai, India
#513 of 744 hotels in Mumbai
Guests' ChoiceReview Score
Based on 553 hotel reviews
5.5Score breakdown
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Cleanliness
6.1
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Comfort
6.2
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Location
7.4
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Facilities
5.7
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Staff
6.8
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Value for money
5.6
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Free Wifi
6.4
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Reviewed: January 19, 2025
Shafman
United Kingdom20 Reviews4 helpful votes5.0“Disappointing stay at the grace galaxy”- • Leisure trip
- • Solo traveler
- • Compact Room
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast provided was not nice at all, not really acceptable for a tourist traveller.
Excellent location. The reception staff were really helpful and excellent.
Stayed in January 2025
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Reviewed: January 17, 2025
Blossom
India50 Reviews2 helpful votes5.0“Passable hotel.”- • Couple
- • Royal Suite
- • Stayed 3 nights
- • Submitted from a mobile device
The suite room was spacious but the bed mattress was lumpy and saggy in most areas. The bathroom had a faint urine smell thruout our stay, that just did not go, inspite of the bathroom being cleaned again.
Stayed in January 2025
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Reviewed: January 17, 2025
Rishi
India5 Reviews7.0Good- • Business trip
- • Solo traveler
- • Compact Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast timing should be earlier. despite booking the room with breakfast and telling the reception to serve breakfast earlier they dint arrange it in time.
Location is okay.
Stayed in January 2025
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Reviewed: January 9, 2025
Akash
India1 review7.0“Nice”- • Business trip
- • Solo traveler
- • Royal Suite
- • Stayed 1 night
- • Submitted from a mobile device
No open area to walk around within hotel premises
Room
Stayed in January 2025
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Reviewed: January 2, 2025
Joe
Australia2 Reviews4.0“Hotel Grace Galaxy Deluxe room review”- • Leisure trip
- • Solo traveler
- • Compact Room
- • Stayed 4 nights
- • Submitted from a mobile device
The lift was very small and stinking. The room was disappointing in terms of aesthetic looks. The entrance to the hotel and the reception didnt look welcoming. The photo of the hotel and its rooms on the website are misleading and doesn't look at all like that in real life. There was construction noise all around which of course is not the hotel's fault but was unable to have my afternoon nap as a result. The TV and aircon remotes did not work when I checked in. They were replaced a bit later however I would have expected the housekeeping staff to do the basic checks before a guest checked in. The remote battery covers kept falling off. The towels did not smell fresh. The bathroom exhaust did not work for couple of days until it was fixed. One of the bedside lights were flickering during my entire stay though it didn't bother me as I would just switch it off The bedspread had a red mark on it and this was after the room was made up so not sure what sort of checks are being carried out during housekeeping. The toilet seat is wobbly and could come off easily any day. The furnitures and the room interiors need a facelift as they look gloomy. I upgraded from the standard room to a deluxe room but it was disappointing. The hotel staff could do with a smile when guests enter their office. They don't seem too happy.
Nothing stood out for me to like.
Stayed in January 2025
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Reviewed: December 5, 2024
Hungyeh
Taiwan2 Reviews4.0“Dissatisfied.”- • Leisure trip
- • Travelers with friends
- • Executive Triple Room
- • Stayed 3 nights
- • Submitted from a mobile device
Our room is partly furnished. Painting also not finished. Blanket is too worn out . The cotton inside the blanket was torn to one side which left only the cloth on one side . No refrigerator. No snack, tea or coffee . No kettle to boil water . Not welcome !
Breakfast
Stayed in November 2024
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Reviewed: December 4, 2024
Kumud
United Kingdom2 Reviews4.0“I wouldn’t recommend this hotel if you want a nice stay”- • Leisure trip
- • Family with young children
- • Executive Triple Room
- • Stayed 3 nights
- • Submitted from a mobile device
The facilities were dirty
Central
Stayed in November 2024
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Reviewed: November 11, 2024
Laxman
India7 Reviews4.0Disappointing- • Business trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
not fit for family rather good for a solo traveller
Breakfast was pathetic, roadside parking, location is good for business approach to BKC or Andheri is convenient
Stayed in November 2024
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Reviewed: October 13, 2024
Mandar
India3 Reviews6.0Pleasant- • Business trip
- • Couple
- • Compact Room
- • Stayed 3 nights
rooms were not upto mark as per the money I paid for it, overall hygeine and lift facilities not good, i could see coackroaches in my room
location is good, staff are excellent,
Stayed in October 2024
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Reviewed: September 24, 2024
Rubia
India5 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Executive Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
The hotel seriously need renovation nd need cleaning because no doubt the hotel service is good but cleanliness also matters a lot interior look also matters doors wer not dat clean need better ventilation and bright ness in bathroom
Corporations staff service was good
Stayed in September 2024
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Reviewed: August 26, 2024
Ranjan
India19 Reviews2 helpful votes6.0“Pleasant stay with good location”- • Business trip
- • Solo traveler
- • Compact Room
- • Stayed 1 night
Breakfast was not good with limited options on buffet and no live counters available
Location is really good and staff behavior was also good
Stayed in August 2024
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Reviewed: June 11, 2024
Anuj
India2 Reviews5.0“i will never go back to this property”- • Couple
- • Compact Room
- • Stayed 1 night
- • Submitted from a mobile device
it was not clean ac was not working there was no bucket for bath and no shower
there is nothing to like
Stayed in May 2024
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Reviewed: May 30, 2024
Sheila
Australia2 Reviews4.0Disappointing- • Couple
- • Royal Suite
- • Stayed 5 nights
- • Submitted from a mobile device
Dirty, no hot water for shower noisy building works above us through night, we couldn't get refund, bed hard as sleeping on floor, cancelled our booking and moved elsewhere
aircon worked well
Stayed in May 2024
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Reviewed: April 21, 2024
Chauhan
India1 review4.0“Please don’t prefer to stay over here because it’s a really bad stuff who give you the unsatisfactory service and also A”- • Business trip
- • Solo traveler
- • Compact Room
- • Stayed 2 nights
- • Submitted from a mobile device
Everything is worst..
Nothing
Stayed in April 2024
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Reviewed: April 15, 2024
Kenneth
Belgium20 Reviews6.0“Good location, basic facilities”- • Leisure trip
- • Group
- • Compact Room
- • Stayed 2 nights
The price is good for the location but in absolute terms, a little expensive for what is offered.
Good location near bars shops etc... but expensive neighbourhood.
Stayed in March 2024
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Reviewed: March 20, 2024
Milind
India1 review6.0“Very convenient location and polite staff - improvement is required in other areas.”- • Leisure trip
- • Couple
- • Compact Room
- • Stayed 1 night
- The view is marred by unclean 'jalis' & glass panes full of pigeon feathers & excreta. - Some of the outer glass panes are missing or damaged. - The breakfast area needs refurbishing - the decor, tables & upholstery need to be more cheerful. - The staff in the breakfast area are very polite, but they need training in not touching the bread etc with their hands. - For breakfast, margarine is served instead of butter - so one cannot enjoy having a continental breakfast.
The location is very convenient The staff were very polite
Stayed in March 2024
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Reviewed: March 13, 2024
Dean
India2 Reviews1 helpful vote7.0Good- • Business trip
- • Solo traveler
- • Compact Room
- • Stayed 3 nights
- • Submitted from a mobile device
The Bathroom fittings need work..
Stayed in March 2024
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Reviewed: March 11, 2024
Md
Bangladesh1 review5.0Fair- • Business trip
- • Solo traveler
- • Compact Room
- • Stayed 1 night
- • Submitted from a mobile device
Room size,worst breakfast,AC is very old.not working properly,telephone connection is broken. I was staying in 606
Staff
Stayed in March 2024
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Reviewed: March 7, 2024
Panchal
India1 review5.0Fair- • Leisure trip
- • Family with young children
- • Executive Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast service was not so good
We had a good experience with the Hotel. Specially location is good..
Stayed in March 2024
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Reviewed: February 10, 2024
Ajit
India6 Reviews5.0Fair- • Business trip
- • Group
- • Deluxe Double Room
- • Stayed 8 nights
Nothing
Nothing
Stayed in January 2024
-
Reviewed: February 8, 2024
Salil
United Arab Emirates2 Reviews4.0“Honest review”- • Leisure trip
- • Family with young children
- • Compact Room
- • Stayed 3 nights
- • Submitted from a mobile device
The room was very small, slow room service, the breakfast options are not great.
The location is good.
Stayed in February 2024
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Reviewed: January 29, 2024
Maria
Australia8 Reviews7.0“Good stay in bandages west close to many good restaurants and shopping”- • Leisure trip
- • Couple
- • Executive Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
Staff were attentive
Stayed in January 2024
-
Reviewed: January 26, 2024
Lidia
United Kingdom25 Reviews2 helpful votes4.0“Nice staff but very shabby hotel, not at all as described. Very disappointing.”- • Leisure trip
- • Family with young children
- • Compact Room
- • Stayed 2 nights
- • Submitted from a mobile device
The hotel was very shabby
Size of room
Stayed in December 2023
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Reviewed: January 17, 2024
Alexander
Denmark2 Reviews4.0“Very nice staff but poorly cleaned and fatigue breakfast”- • Leisure trip
- • Family with young children
- • Compact Room
- • Stayed 1 night
- • Submitted from a mobile device
Clean sheets and clean bathroom but the rest of it was very poorly cleaned. For instance, peoples forgotten things under the bed and a lot of dust everywhere. Mice or rats was crawling on the bottom of window outside and on ceiling.
Good location
Stayed in December 2023
