Price was too costly for the service provided

Stayed in September 2022

Hotels should keep hygiene in terms of bath towels and face towels as they smell a little bad.

I like the location of the hotel very much as it is nearby Linking road and the market and all the transport is also available for the different places. Hotel Grace Galaxy upgraded my room also and accepted my request for a little early check-in. Value for money stay. Soon visit again whenever I will travel back to Mumbai.

Stayed in September 2022

It was unbelievable

Stayed in August 2022

Photo shown is much older photo. Actual rooms are much older and not clean. Breakfast was just ok.

Nothing much. Everything was below average and not as expected.

Stayed in September 2022

Complimentary breakfast

Property, location and staff

Stayed in June 2022

Everything about that place

Noting at all

Stayed in August 2022

very bad with communication,created lot of confusion with booking,even after letting them know in advance that i will check in late,they told me to pay or they will cancel the booking,even payment was guaranteed with card with booking .com,breakfast option very limited and low quality,cutlery was dirty,and there was zero network for network,ac was old and very noisy,room were old and worn down with scratches and dirt ,paint was chipping off the wall also they said they provide transport from airport on the website but after booking it and after free cancellation time was over they reply 2 days later that they don’t provide that service so ,i had to wait 1 hour to get my own transport to reach hotel after 24 hour travel without sleep,and also the taxi i have booked through booking .com didnt arrive,and I haven’t received my refund yet.

location,thats it

Stayed in August 2022

Breakfast was repetitive. They could introduce variety

Stayed in July 2022

The rooms are simply very dirty and need a deep clean and disinfecting. The floor was filthy, desks, table and chair had food and tea stains that were not cleaned for a long time, bathroom was smelly, doors had stains on them too. After checking in I spent around 2 hrs cleaning the room myself as initially staff refused to do cleaning, got fed up and wanted to check out only then the manager sent someone to help clean the room. Had to accept the room in a slightly better state then when I checked in because it was raining heavy, and it would have been difficult to find another hotel at a short notice. The price was high for state of the hotel and the rooms

The staff tried to help but generally the Hotel rooms are very dirty. The size of the room was good.

Stayed in July 2022

Rooms were not clean or well maintained. It was having a foul smell. The AC was hardly cooling. It felt quite dusty. Breakfast was also poor.

Location only

Stayed in June 2022

rooms were smelly bed was uncomfortable room was too tiny bathroom was stinking the whole time

Stayed in May 2022

Staff called and asked for an advance payment, upon arrival the room was already occupied. They refused to return the advance payment.

Most horrible hotel and staff, it should be delisted from booking.com They have illegal activities going on and they give booked rooms to guests for use for a few bucks.

Stayed in June 2022

No parking in premises.

Great location

Stayed in May 2022

it was good

Stayed in April 2022

Value for money..

Stayed in May 2022

There was no view as shown in the pictures The entrance to the hotel is misleading The towels were very old

Space And the facilities are ok Friendly and helpful staff

Stayed in May 2022

They need to improve over a lot things, breakfast was really awful, wifi can be a problem sometimes, lift was not working one day, housekeeping staff are little clueless

Location

Stayed in July 2023

there were only 2 staff and receptionist was only talking and not listening to the customer.

Nothing to like about.

Stayed in November 2022

charges of normal water

Stayed in September 2022

charges for normal water

good location everything at walking distance

Stayed in September 2022

Although we booked an executive triple room, we were charged extra for the third person. That was quite a downside.

The rooms were as it was shown in the website. Clean rooms & decent breakfast.

Stayed in May 2022

Breakfast

Nothing

Stayed in August 2023

There were flies in the dining area and also in the room. Receptionist was very impolite. They were not ready to provide service of the room. Untidy room with stains of gutka on the wall. Phone in the room was not working. Locality of the hotel is unclean.

Just that couple of housekeep staff were good

Stayed in July 2023

the money , room and staff .., pathetic

location

Stayed in February 2023

Ac was not working

View, rooms, staff, foods

Stayed in May 2022