The towels were not clean. The options in the buffet can be better

The services

Stayed in July 2023

The only thing I didin't like was the humidity in my room. There was a large glass window between the tub and the room which had some sort of plastic curtain. In the morning, I realized that the plastic curtain had black spots on it. I'm not sure if that was mold but it looked like it.

Breakfast and dinner were excellent. The staff were extremely helpful at all times. They kept our luggage for a few hours after we checked out and printed out our boarding passes for us. The room was clean and the internet worked!! which is hit or miss here in india.

Stayed in June 2023

Only North Indian food was not up to the mark. You really need to hire a good chef especially for North Indian food. Rest everything was okay. Housekeeping incharge did not give us bath salt and said his shift assistant to say no to guest.

We loved the staff. Restaurant manager Suman Ji made our stay excellent and superb. He was so welcoming, so helpful, amazing person. He made our stay so comfortable and unforgettable. Suman Ji was really good.

Stayed in May 2023

The restaurants

Check in and check out

Stayed in June 2023

Only two flaws I wish there was someone at the entry point to pick up the luggage immediately and second on the last day of my stay I found that the concierge was absent minded as I had to bring my own luggage down to the reception. Please see with your shower system too as it is kinda intimidating and kinda complicated too.

Location was really good as it was in the city centre with a good view of the city from my room, The check in was awesome, The staff was so courteous and helpful too. Food was excellent and yum, Room was good and the amenities were good too. Everybody just made my stay more comfortable and pleasant too A special mention to a few people who just made my trip to Jaipur memorable Jaiveer from the front desk. Shahnawaz from Aurum who was super sweet and always made my dinner experience really good by suggesting me what to eat and just making my dinner experience more nice The in house chef Rajesh Singh who was so humble and down to earth, took care of my food needs and my demands too. Thank you so much for the hash browns on my last day. They were really done as per my taste. Loved the aloo ka paratha too as it had the perfect spiciness and the right amount of aloo into it. A special thank you to Rahul and few other people whose name I don’t remember The entire staff at aurum who were super super sweet and just served me with a smile and always helpful in suggesting me what to try. Thank you so much for the upgrade too which was done immediately without any hassle

Stayed in May 2023

There was not a lot of restaurant options. The top rooftop restaurant had a dress code which I think was unnecessary as you had to wear trousers yet on a hot day foreigners just wanting to relax and have a beer may prefer to wear shorts. The breakfast restaurant would often not deliver tour cooked food all at once. ie by the time you have eaten your bacon and eggs they would then give you the hash browns. I think there is a lack of understanding of how foreigners like their food prepared. Apart from that, the Hilton was a reasonably good and safe place to stay.

service was reasonably good.

Stayed in May 2023

Buffet spread was not up to mark and food was too spicy

Connectivity, cleanliness, room sizes were excellent

Stayed in April 2023

Nothing.

The food and the hospitality from the restaurant. The room was clean and organized.

Stayed in April 2023

Really nice employees!

Stayed in April 2023

everything was upto the mark and top notch. there was nothing that one would not like about the property.

the room sizes , amenities , facilities n hospitality..👍🏻 loved my stay..😘

Stayed in April 2023

The toilet seat in the room was inclined. Probably a defect in installation. Uncomfortable.

Very little daily variations. Limited nonVeg options.

Stayed in April 2023

Room and Service was excellent Meals at the restaurant were a good mix of international and continental dishes for the buffet.

Stayed in April 2023

decor , service

Stayed in April 2023

Not walking distance to city center for shopping and restaurants. Breakfast variety limited.

Rooftop Bar Nebulae has a nice view and food menu has diimsum , sushi, Indian food and drinks.

Stayed in March 2023

no good view from room

size of room linen all good

Stayed in March 2023

food was good but can be better

very welcoming staff

Stayed in March 2023

position wise bad room near lifts , restaurant’s music two loud .

Stayed in February 2023

The spicy food in the restaurant, although we asked for non spicy. It was the wedding season so hotel was busy. Even they had a filming crew around.

We liked the decorations and breakfast. Room was spacious and had everything you needed. TV not many channels in English.

Stayed in February 2023

Not particulars (human asking is endless)

Staff courtesy and supporting attitude. Food quality (Breakfast)

Stayed in February 2023

Breakfast can be improved

Room are very spacious and beds are comfortable.

Stayed in February 2023

The staff was not cooperative

The breakfast was gud but the staff was not at all coperative

Stayed in February 2023

We had a wonderful stay. The location is great and close to the main sights! Excellent service, clean rooms, and a great breakfast buffet.

Stayed in January 2023

as such nothing

location Staff cleanliness

Stayed in January 2023

The smell in the room : a strong smell of old wood. I did not like it at all. Too bad cause it is so easy to put a room fragrance. And If there were some details to be added : - not hot water in the shower so I showered in the bath tube 😀. which was also nice - no big size for the slippers

The hotel is amazingly beautiful, from the reception and the lobby to the corridors. Restaurant is wonderful. I recommend the buffet for diner and of course the breakfast 👍 The staff is fantastic., very professional and dedicated. The room was very clean and super comfortable. I specially loved the matress and the pillows 😀👌

Stayed in January 2023

Mandatory gala dinner

Stayed in January 2023