Would be better if they had accommodations for drivers. I had to get a separate hotel so our driver could get rest. They should mention this clearly.

Great service. Staff was great. Breakfast was just amazing. Service was great.

Stayed in July 2024

Nothing as such

Everything

Stayed in August 2024

Just to stop water leaking I have to wait for 4 hour under I fought out to make them come or total bathroom would have flooded

Worst food .. my family 4 out 3 was food poison no quality food.. the chat counter Nepali small boy just looking at girls round not serving the order others wr ok...but just check with Indian people u will understand it

Stayed in August 2024

Staff. Specially the ones answering reception and in room dining calls. And really poor room service.

Location. Have stayed in the past as well.

Stayed in August 2024

Pretty bad for a Hilton, the staff and the room service was terrible. Multiple calls just to get water. Waited for 30 mins to get a bag and they didn't even send that to the room. To be honest, one of the worst hotels I've stayed at for sure.

Stayed in July 2024

None

Room, restaurants, service, ambience

Stayed in August 2024

The Ac were not working. After numerous calls with the staff it wasnt resolved

Stayed in June 2024

Staff was very friendly, nice breakfast(Egg and bacon!!!)

Stayed in June 2024

The location of the hotel is not good. Being a 5 star hotel the rooms were not clean . The bed is not comfortable at all. Everyday the breakfast buffet was the same We don't feel that we are staying in a 5 star hotel. like a 4 star property

Stayed in June 2024

Good size rooms, easy check in and out. Excellent breakfast. The pool and gym are good enough for a short stay.

Stayed in June 2024

The upfront payment request and pressure to add breakfast at check-in were inconvenient and felt like unnecessary upselling. The cleanliness of the rooms and the timeliness of room service were disappointing. Assistance with luggage and availability of essential room information could have significantly improved the experience.

The hotel staff was prompt in addressing our request to change rooms. The location of the hotel is convenient, and the property has the potential to offer a great experience with some improvements.

Stayed in June 2024

Not much options on gluten free

one of staff was bit accommodating.

Stayed in May 2024

Inadequate gym equipments,no dedicated personal employed for swimming pool especially when children were swimming. Also the insensitivity shown towards connecting the electric cables near to the swimming pool for an adjacent marrige event, a wrong splash of water over the loose cable could’ve electrocuted all inside the pool.

The welcome desk personals need to be more polite & sophisticated for 5 star standards.Also the wallet & travel desk needs to have more personals .

Stayed in May 2024

The staff was a little slow in service and our TV in the room was not working

The breakfast was goof and the room sizes were decent.

Stayed in April 2024

The rooms were small and a bit worn out. No amenities in the bathroom like toothbrush etc. Just the basics. The red flag was the pillows that had a distinctive odour of sweat . Was only staying for a night. Won’t stay there again.

The property was conveniently located , close to the main attractions.

Stayed in April 2024

Nothing

Very friendly and helpful stuff, impeccable cleanness, beautiful spacious rooms, tasty food at buffet breakfast/dinner with big choice and live cooking, other restaurants on the premises, nice terrace with a small pool(kids loved splashing there), taxi and tour services — everything is done for a comfy and welcoming stay. We loved it!

Stayed in April 2024

At times it’s can take time with staff getting things u had ordered.

Excellence of staff and service

Stayed in April 2024

Amazing Breakfast

Stayed in March 2024

Two issues 1) water draining was not good and I could not use the bathtub. Water was leaking from the drain and water was all over the bathroom. My family could not use the bathtub because of it. 2)I initially registered for 4 pax stay, and requested extra bed. However all the facility was set for 2 persons and extra bed was not prepared. I asked several times to prepare and it took some time finally got all of the amenities and extra bed.

Room was clean.

Stayed in April 2024

Everything was perfect!! Great customer service!! Would definitely come back

Amazing selection!!

Stayed in March 2024

Nothing at all. It was a really great stay, and would definitely recommend to people to stay here.

Breakfast and room service is amazing. Food is really really good. Staff are very friendly, room is spacious, clean, modern. We had rented a car, and kudos to the driver, Rajendra Bhai, he really helped us out with all the tours, took us to the amazing places.

Stayed in February 2024

The surrounding buildings were dilapidated and spoilt the views.

The staff were amazing. The facility was clean and well maintained. The food was exceptional with a variety of dishes to choose from.

Stayed in March 2024

Workforce behaviour . Everyone seems to be going through the motions and have an unwelcoming attitude . The reservation manager was unavailable to pick the call on all occasions . No call back arranged from the reception .unnecessary delays at the vallet . Small glitches can be ignored of the staff is apologetic, owe’s it up. But brushing it under the carpet doesn’t suit a property carriyimg an international name of repute.

Location is good and cleanliness is decent .. but the cost they are charging, more should be offered

Stayed in March 2024

I thought the room was pretty average. The linen, the cleanliness, the overall look and feel... i was in Jaipur for 7 days and stayed at the marriott, taj amer and now hilton.. i sadly have to say the hilton was not comparable to the other 2... even the breakfast was quite average... the overall feel of the hotel didnt make it seem like a Hilton...

Stayed in January 2024

We tried the spa facilities and went for a massage. However it was very average and not worth the price. The sauna/hammam was not working as well.

The staff was very helpful and helped us organise for a car to visit the city. We were given a late check out till 3pm since our flight was at 6pm, which was very nice of them. We tried both restaurants at the hotel and they were both equally good. The food was very tasty. The room was spacious and luxurious too. The bathroom had both a bathtub and a separate shower which was very nice. The hotel’s location is quite central as well, 10mins away by car to the main touristic attractions such as the Hawa Mahal.

Stayed in January 2024