I am writing this review with immense gratitude and appreciation for the incredible hospitality extended to us throughout our stay. Each day spent at your hotel was made memorable and cosy, far beyond our expectations, thanks to the dedication and excellence of your staff. A special mention must be made of Housekeeping staff B. Simon, whose thoughtful and meticulous care turned our room into a sanctuary. Every day, we returned to beautifully arranged beds and a refreshingly serene atmosphere—his consistency and attention to detail were simply remarkable. Our heartfelt appreciation also goes to Srijita, your outstanding Guest Relationship Officer. Her professionalism, warmth, and sincere efforts to ensure our comfort made a profound impact on our experience. She truly embodies the spirit of exceptional hospitality. Breakfast every morning was a delight, thanks to the excellent service from Mrindi, Kartik, Arindam, Sahil, Sweety, and Jeni. Their cheerful demeanor and attentive service brought so much joy to the start of our day. Lastly, I must highlight the impeccable service at the lounge area, where Aridya (unable to recall) ensured everything ran seamlessly. Her extraordinary sense of hospitality and charm elevated our entire stay. In my sincere opinion, Simon, Srijita, and Ariya are invaluable assets to your establishment. Their pleasant gestures, positive attitudes, and dedication have not only made our stay unforgettable but have left us with a lasting impression—and a strong desire to return. Thank you once again for making our stay at Hyatt truly exceptional.

Stayed in April 2025

Disappointed not to be informed pool was closed for duration of our stay

Bed and rooms very comfortable

Stayed in April 2025

The hotel should not offering 3 to 1 room (which was advertised as 46 sqm which is usually more than sufficient for 3) when it cannot accommodate 3 comfortably. However how the staff on the ground dealt with the matter speedily made the stay enjoyable.

I booked the hotel for 3 to share a room. In fact I was also made to understand that an extra bed could fit within the room. However when we tried to fit the extra bed in, there was no room to move. I brought in up with the assistant manager Kartik who immediately offered an upgrade at minimal additional costs.

Stayed in April 2025

Rooms can be renovated a bit more

Breakfast spread was superb, staff were friendly and helpful. Special mention to MR. Sahil Sen , Mukund and Sweety who were quite warm and helpful specially when visiting dinning hall for meals

Stayed in March 2025

There wasn't much to dislike... The hotel has been one of the best i have stayed in Chennai

The rooms were big and spacious and very very comfortable.. the guest service was very prompt. The morning breakfast buffet had an excellent spread as well. The staff was very helpful... I remember Sweety and Kiran took really good care of us

Stayed in March 2025

The mini fridge was empty Temperature of the air conditioner was fixed, therefore could increase or decrease it Hair dryer was not working

The choice of breakfast was excellent

Stayed in February 2025

In room dining menu is limited.

Peaceful and clean

Stayed in March 2025

Room could have been properly dusted. Some things like power points dated and broken. Hand held shower was not sitting on holder properly.

Staff were excellent especially Rishi and Mimi. All staff were very responsive and the service was great.

Stayed in March 2025

Friendly staff. Good service

All good during this stay

Stayed in February 2025

Rooms are showing the age of the property Tea bags were suboptimal. When I asked for an English breakfast tea bag, I was ask to request via room service and there will be an addition charge for the tea bags. Food quality was good at the restaurant, but seemed understaffed and a little disorganized

Good location & a good hotel. Reception staff and room service team were excellent

Stayed in February 2025

Lobby has been turned into restaurant so the servers stare at you if you sit and don’t order food. They even have message saying cover charge if you don’t order food. If pool area is closed then they should have a place where you can sit and relax. Also at breakfast staff keeps standing in middle of buffet and chatting in local language - very disturbing. They should learn to get out of customers way - especially the staff in suits. Also our room was not cleaned very well, my wife suffered allergy issues.

The hotel has potential to be best in class but for few manageable things it falters. Very good facility, beautiful designs and awesome big rooms. Breakfast had good variety. Aditi was very good and took personal care and connected with us over WhatsApp. She was exceptional.

Stayed in February 2025

I invited a friend to have dinner. She arrived and was not allowed to come to my room without ID which she forgot she had w her actually. Reception should have called to come and get here or ask if I was expecting g a guest. It left my friend feeling untrusted and me by extension We then had dinner and the food was unpalatable salty service was not great. I did draw it to the attention of the cafe manager who did not charge for that portion French fries were replaced but again were over the top in salt. Dessert I had tiramisu was not at all authentic so Food a big let down in this instance I had a few problems w my phone and the staff really helped me esp the duty manager on the morning of the 11th. After a long trip and feeling tired I left my passport in the safe on arriving at my next destination again Duty Manager and reception staff went to great lengths to help me.:

It was huge and you almost need direction. I had bread which while not stale was not as fresh as it should be. I don't eat huge buffet style so I'm not as suited to this question however I obsevered lots of variety in the food offed. As expect g a guest

Stayed in February 2025

A swimming pool.

The staff were exceptionally helpful. We were met at the airport by Saravanan who looked after us very well and he also took us on a tour of the city. He speaks very good English and was very informative, thank you. Jalaladeen who met us at the door helped us on so many occasions. Telephoning tour operators and taxis, he made things so easy for us, thank you. The hotel has stunning decor with many sculptures and wall art. The entrance lobby at street level is exceptional. We enjoyed our time in the club lounge which has amazing city views. Our only disappointment was the lack of a swimming pool and shaded outside space. The area was under refurbishment.

Stayed in January 2025

- Room electrical & lighting facilities are not comfortable to operate and not understandable to operate as per guests' choice.

- Accomodarive in early check in & late checkout - Welcoming and Courteous attitude - Prompt & helpful service with smile

Stayed in January 2025

The breakfast spread daily the same - boring by the third day. The reception staff were not friendly nor helpful. The Siddh spa did not have the same brochure as per booking - ended up with other treatment spa.

The room size, bedding comfort and bathroom in excellent working condition. Breakfast spread decent. Pool nice and good city view The lounge and DJ was excellent

Stayed in January 2025

none

Breakfast - variety of options and exceeded my expectations.

Stayed in January 2025

The breakfast range was really wide but taste was okay only. The spices were reduced to suit foreigner's tastebuds. The lounge area food could have had more variety.

Stayed in December 2024

None

From service and greetings from staff to food, everything is excellent.

Stayed in January 2025

Could be better if more non-veg curry item be added to breakfast menu.

Hotel architecture and great design, it has mighty space in the lobby. Room has great view.

Stayed in December 2024

Plenty of options but food was average. But the restaurant staff gave an exceptional service

Excellent location very close to VFS global. Friendly staff

Stayed in November 2024

bathroom drainage

staff and room availabiltiy

Stayed in December 2024

the breakfast buffet is the same everyday..🥺🥺

very comfortable and clean..

Stayed in November 2024

The room was not too clean, black marks on the floor and corners. Poor craftsmanship.

Dining service. I would like to specially mention Chef Sukanta. Also like to mention Arindam, Kamal, Ayanti, Barsha and Avhi for their excellent table service and Ruhi of front desk for all the help she has rendered.

Stayed in November 2024

Nil

Everything went really well. Great hotel

Stayed in November 2024