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  5. Reviews of ITC Mughal, A Luxury Collection Resort & Spa, Agra

Reviews of ITC Mughal, A Luxury Collection Resort & Spa, Agra This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Taj Ganj, Taj Ganj, 282001 Agra, India

#28 of 143 hotels in Agra

Guests' Choice

Review Score

Based on 930 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    9.0

  • Facilities

    8.4

  • Staff

    8.8

  • Value for money

    8.0

  • Free Wifi

    8.6

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Showing 151 - 175

  • Reviewed: April 15, 2023

    8.0
    It was an amazing stay
    • Leisure trip
    • Couple
    • Mughal Room with Garden view
    • Stayed 1 night
    • Submitted from a mobile device

    they didn’t have smoking rooms.

    Ambiance, room and service.

    Stayed in February 2023

  • Reviewed: April 11, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Mughal Room with Garden view
    • Stayed 1 night
    • Submitted from a mobile device

    According to our taste the room decor was slightly outdated, even though we were upgraded to the renovated room. However the rooms were still lovely and clean.

    Great staff who made the experience great! The manager and front desk staff was fabulous! beautiful entrance, lobby and gardens and swimming pool! Stunning hotel overall. Live music in lobby was lovely. Breakfast was worth it! Decent location as everything in Agra is about 10 -15 minutes away (train, Taj, fort)

    Stayed in April 2023

  • Reviewed: April 10, 2023

    8.0
    Nice luxurious property in Agra
    • Leisure trip
    • Family with young children
    • Mughal Chambers with Garden view
    • Stayed 2 nights
    • Submitted from a mobile device

    Washrooms can do with some revamp/upgradation, some of the fittings were old and worn out. Also, in room dining service can be quicker, took a while to get through them.

    Beautiful property, spacious rooms and good food.

    Stayed in April 2023

  • Reviewed: April 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Mughal Room with Garden view
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms could be better and views can be better too.

    Property was big and beautiful

    Stayed in April 2023

  • Reviewed: April 9, 2023

    8.0
    More of a 4.5 Star Hotel.
    • Leisure trip
    • Couple
    • Mughal Room with Garden view
    • Stayed 4 nights
    • Submitted from a mobile device

    The property appeared to be very understaffed when we checked in. Check in is at 1500 and we arrived shortly after that. We were told the room would be ready in 10-15 minutes and to wait in the bar area. I checked with the desk an hour later and was told they would come get us shortly. We ended up getting into the room a little after 1700 hours. For a 5 star hotel stay to start like that upset us because had they told us it would be 2 hours we could have left the hotel instead of wasting time in the lounge. Each pool also only has about 8 lounge chairs, which is not near enough for a hotel of this size.

    The inside of the hotel is beautiful. The Spa is great as well and has all the amenities needed. The food was great and the majority of the staff go above and beyond to serve the customers. The location is close to plenty of restaurants and stores. It’s also about a 10 minute Tuk Tuk to the Taj.

    Stayed in April 2023

  • Reviewed: April 7, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Mughal Chambers with Garden view
    • Stayed 1 night

    The swimming pool area was a bit dirty

    It was good and the food was really good. The staff there was really good and was very accommodating

    Stayed in March 2023

  • Reviewed: April 1, 2023

    7.0
    Good
    • Family with young children
    • Mughal Room with Garden view
    • Stayed 1 night
    • Submitted from a mobile device

    that do over charge

    Stayed in March 2023

  • Reviewed: March 28, 2023

    7.0
    Good and relaxing stay
    • Leisure trip
    • Family with young children
    • Mughal Twin Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Not many options in food for Vegetarians, can improve the option and quality as well.

    Good property, close to Taj

    Stayed in March 2023

  • Reviewed: March 25, 2023

    7.0
    Fancy but a bit tired
    • Leisure trip
    • Couple
    • Mughal Room with Garden view
    • Stayed 2 nights
    • Submitted from a mobile device

    rooms felt a bit tired, service a bit unfriendly (which is not common for India in general). overall a bit overpriced for what it is, but probably the case in most places near Taj Mahal

    nice building, great variety of food choices. great for a short stay to visit Taj - only a few mins by car away

    Stayed in March 2023

  • Reviewed: March 24, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Royal Mughal Suite with Lounge Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Buffet dinner.

    Size of the room.

    Stayed in March 2023

  • Reviewed: March 22, 2023

    8.0
    great hotel for those wanting the finer hotels and close to Taj Mahal
    • Leisure trip
    • Couple
    • Royal Mughal Suite with Lounge Access
    • Stayed 1 night
    • Submitted from a mobile device

    the staff when trying to get internet to my laptop took for ages and then it cut off before the end of my meeting

    the hotel is situated very convenient to the local highlights. rooms were really lovely

    Stayed in March 2023

  • Reviewed: March 21, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Mughal Twin Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    booking and food prices were very high

    hotel and its location

    Stayed in March 2023

  • Reviewed: March 13, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Mughal Chambers with Garden view
    • Stayed 2 nights
    • Submitted from a mobile device

    what i did not like about the PROPERTY is what they PROMISE they do not fullfill…

    Stayed in March 2023

  • Reviewed: February 17, 2023

    8.0
    Lovely hotel
    • Leisure trip
    • Couple
    • Mughal Room with Garden view
    • Stayed 2 nights

    Personal point of view hotel was very large and information was sparse. It was only on the last day that we discovered we could have a small meal snack in the bar and did not have to go to the main restaurants.

    Staff excellent.

    Stayed in February 2023

  • Reviewed: February 13, 2023

    8.0
    Nice hotel but beware of changes in price when you’re there
    • Leisure trip
    • Couple
    • Mughal Room with Garden view
    • Stayed 2 nights
    • Submitted from a mobile device

    I booked through booking.com and was guaranteed a price that I would pay when staying at the hotel. when I got there the invoice had an extra 11,000 thousand rupees and when I pointed out the fact that this was not the price I made the reservation for, I was told it was my problem since I booked through a third party company. I complained by pointing out the many reasons that was not a valid excuse and was then told they made a mistake and charged me with breakfast included (speaking about extremely expensive breakfast!!!) and the invoice was corrected. honestly it sounded more like a scam to me, if you don’t notice you’ll just end up paying so please make sure what you’re getting yourself into.

    It’s a very classy hotel. employees will greet with with namaste and be kind for the most past.

    Stayed in February 2023

  • Reviewed: February 12, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Mughal Chambers with Garden view
    • Stayed 1 night
    • Submitted from a mobile device

    Staff members were very cordial

    Stayed in February 2023

  • Reviewed: February 5, 2023

    8.0
    Very Good
    • Business trip
    • Couple
    • Mughal Chambers with Garden view
    • Stayed 1 night

    We had a reservation of total 8 room. Check-in was a never ending process. Took more than 2 hrs to complete.

    Location

    Stayed in December 2022

  • Reviewed: January 23, 2023

    9.0
    good
    • Leisure trip
    • Family with young children
    • Mughal Room with Garden view
    • Stayed 1 night
    • Submitted from a mobile device

    games room hours too limited. staff didn’t make it clear where we were to eat.

    modern clean good food

    Stayed in January 2023

  • Reviewed: January 14, 2023

    9.0
    very comfortable stay
    • Leisure trip
    • Couple
    • Mughal Chambers with Garden view
    • Stayed 2 nights
    • Submitted from a mobile device

    No outdoor seating in any restaurant

    Stayed in December 2022

  • Reviewed: January 11, 2023

    9.0
    Enjoyed the stay and was pleased with the hospitable staff
    • Leisure trip
    • Family with young children
    • Mughal Twin Room with Garden View
    • Stayed 2 nights

    The check-in process was delayed because of system upgrade related issues.

    The excellent warm hospitality of the Front office Manager.

    Stayed in January 2023

  • Reviewed: January 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Mughal Chambers with Garden view
    • Stayed 2 nights

    State of the art location in respect of the Indian Tradition

    Stayed in January 2023

  • Reviewed: January 3, 2023

    9.0
    lovely stay. enjoyed the dinner at the peshawari
    • Leisure trip
    • Family with young children
    • Mughal Room with Garden view
    • Stayed 1 night
    • Submitted from a mobile device

    the access to the property was a mess.

    beautiful, rooms well appointed, super staff, old world charm

    Stayed in December 2022

  • Reviewed: December 27, 2022

    8.0
    nice old world hotel
    • Leisure trip
    • Couple
    • Mughal Chambers with Garden view
    • Stayed 2 nights
    • Submitted from a mobile device

    needs some refurbishing, restaurant food was okay but not exceptional

    fantastic old world hotel. gorgeous grounds and location is very close to Taj Mahal. the service was exceptional - staff gave us a gift upon arrival for example

    Stayed in December 2022

  • Reviewed: December 26, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Mughal Chambers with Garden view
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel rooms were spacious, and the sofa bed was handy to accommodate my nine year old boy.The buffet breakfast and dinner was great.

    Stayed in December 2022

  • Reviewed: December 22, 2022

    9.0
    Excellent property, exceptional service, top notch quality
    • Leisure trip
    • Group
    • Mughal Room with Garden view
    • Stayed 1 night
    • Submitted from a mobile device

    Everything about the property was excellent

    excellent property. excellent location.

    Stayed in December 2022

Showing 151 - 175

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