Washroom was bit small

Ambiance, staff was very friendly

Stayed in April 2025

Being part of the luxury collection is misleading. The property is run down and the pool was closed without prior notice. Breakfast was poor quality. The staff were really nice though and were very helpful.

Stayed in March 2025

Very dated and the cleaning carts were situated outside our room so felt like a cleaning station. There was no water in the swimming pool and we had not been informed.

Location

Stayed in March 2025

Property is ok for overnight stay but anymore definitely not, they need to pay a lot more attention to cleanliness, a lot of guys in suits walking about doing nothing they must pay a lot more attention to there customers

Stayed in March 2025

Had multiple staff that were forceful in asking me to open up Google/Tripadvisor reviews and list their names as providing excellent service even if unwarranted. Made a very uncomfortable experience and I wouldn't trust the reviews for this hotel online.

The grounds of the hotel are beautiful. The fitness center had a nice selection of equipment. Room size was large but dated. Extensive selection of East/West cuisine for both breakfast and room service menu.

Stayed in February 2025

Not applicable

The architecture and the hotel staff.

Stayed in March 2025

Not applicable

cleanliness

Stayed in February 2025

Peshawari food was strangely below par this time

staff was absolutely great and looked after us so well. Abhishek at Front Desk & Ankush at Taj Bhonu restaurant deserve a special mention

Stayed in February 2025

While front of house and lobby area was nice, the room and corridors were very worn and tired. For the price we paid the hotel was not value for money. Don't believe the pictures.

Good location for touring Agra.

Stayed in February 2025

Really noisy, lots of people congregating outside room, couldn’t sleep

Stayed in January 2025

Terrible

Terrible

Stayed in January 2025

Nil

Everything

Stayed in December 2024

- Slow check-in and checkout: got keys late due to technical issue - No welcome drink/food after check-in - Items provided in the bathroom/room very limited e.g. only 2 glasses provided for 4 people check - Sofa cum bed in living room very hard - Food one of the worst in the 5 star we have eaten (had booked especially for food) - Staff seems demotivated and some cleaning staff keep pestering with expectation of tip

Location and access to tourist spots. Concierge and security were very good and helpful. The ac and centralized light controls were handy.

Stayed in December 2024

Amenities and rooms weren’t clean for a 5 star hotel

It was centrally located and food was good

Stayed in November 2024

The breakfast too bad

The breakfast was not good, the food was bad

Stayed in December 2024

The smell near the suites, in the room it smelled stale, and our toilet stopped working so it smelled like sewage all night. I asked for help and they said I would have to wait until the next morning

The fragrance in the lobby was amazing! However, every other area smelled weird. Property outside seemed well maintained

Stayed in December 2024

We got room service the first night as arrived tired, We are used to curries from home, The hotel's butter chicken was disappointing in flavour, the chicken also felt lower down the quality scale than we were expecting, it is the only meat dish we ate in two weeks in India, so this may be how chicken come in India. The rest of the room service food was excellent.

Lovely room, grounds beautiful and well kept, main pool at spa lovely, great breakfast (with marked allergy information for gluten free), next to new metro station for easy access to Taj and fort (fort has a busy road to cross, we followed a confident local family across)

Stayed in November 2024

Hotel is pretty good, fine decorated and luxury. Great placement, I'd say one of the best hotels in Agra. We really enjoyed the service and even got a B-Day cake! Especially I wanna say Thank You to Sandeep (from security at the main entrance to the hotel).He was really cute and kind! Also it's a great plus the hotel has a really good restauraunt (Peshawri). Hotel works for every cent! I was excited to be there!

Stayed in September 2024

Satisfied with everything.

All facilities were excellent

Stayed in November 2024

Nothing

Beautiful hotel but most importantly beautiful people with a heart to serve you.

Stayed in October 2024

A wonderful stay in a beautiful hotel.Delicious food!!!

Stayed in October 2024

Condition of the hotel and rooms. This must have been a luxury hotel at some point, but it is apparent that very little has been invested in keeping the property in good condition. Faucets were broken, there was mold in the air-conditioning system, the bed was squishy and not comfortable.

Friendly staff at the front desk, with housekeeping services and in the restaurants. The Service was good overall

Stayed in September 2024

Nothing to dislike

From start to finish you couldn’t fault the accommodation, facilities or staff , excellent service!

Stayed in October 2024

No negatives.

Beautiful spaces, great customer service and restaurants. Lovely Spa and pools.

Stayed in October 2024

Nothing

Beautiful, new, and very good service

Stayed in October 2024