Room services - takes ages.....even for a simple fresh lime soda they take at least 30 minutes to deliver....food is delivered minimum 45 minute later. It has been three days now since we checked out; we were promised a soft copy of the invoice as they said it was more environmentally healthy (I also agreed) but till date I have not received the invoice. The monogram of my Toyota Crysta was stolen from within the hotel parking as they have a lot outsider drivers loafing around there.

Excellent staff, Great Breakfast spread, very good food, comfortable stay.

Stayed in August 2022

The property is run down. Needs renovation. The property is taking its last breath. We just went slept and checked out even without taking breakfast.

It was about ITC so we went there. But disappointed.

Stayed in June 2022

In summer time, nobody offered us water for 30 mins while we waited at the reception for checkin. Even after asking multiple times, we werent given water for 30 mins. The food was horrible. Inspite of being an ITC Hotel, I have never seen such bad dinner buffet. The food was cold and no variety. We were travelling with 2 families and have felt cheated by paying so much and getting the value of a 3 star hotel.

Nothing

Stayed in July 2022

Really well designed property, great gardens and lovely food. Very spacious; very well laid out and the staff were absolutely courteous and lovely!

Stayed in July 2022

Long waiting time for food service.

Great experience..Courteous staff.

Stayed in July 2022

It's a maze, you will get a bit lost given that there's no clear signage. We took 15 minutes to find our room. No staff goes with you to make the task easier. Also, there are no elevators! We had a leak in our room, the AC kept making a puddle of orange-ish water in the hallway. The shower door didn't fully close, so the bathroom floor would be a big puddle after any shower.

The lobby area and main building is very pretty. All newly decorated, very nice to spend time there or have a coffee at the bar. Breakfast was alright, not the best, but pretty good. They had tour guides available, we hired one who was very knowledgable about the city and monuments.

Stayed in July 2022

This review is hidden because it doesn't meet our guidelines.

Nothing, property was value for money.

Hotel property and lawn was beautiful and well maintained. Swimming pool is nice. Restaurant's food was good. Had a good stay with my family for two days.

Stayed in June 2022

very friendly and helpful staff.

Stayed in June 2022

There was no staff present in the salon, game room etc. The pictures of the room on the website were different from the actual room.. it had no bathtub while the pi tures clearly showed a tub.. when we were taken to a different room, it was so small that it couldn't accommodate extra bedding that we were paying for.. so we didn't get to enjoy the bath tub.

The food was very good

Stayed in June 2022

nothing

all the things were excellent.keep it up

Stayed in April 2022

the property is beautiful spread over a vast area however it’s an old property and one can see how that affects the entire experience.

Stayed in February 2022

everything was great

excellent

Stayed in May 2022

lack of car cleaning facilities

Amazing rooms

Stayed in May 2022

The bathroom had problem in tap Both hot and cold water had only hot water running through Got burnt a little in this extreme hot condition I complaint they sent the plumber really late at night And they didn't inform me that the ironing is chargeable charged me rs 1000 just to iron a single shirt

Property architecture was good that was the only plus point

Stayed in April 2022

Very nice & respectful staff. Genuine hospitality!

Stayed in April 2022

The property is a pristine 33 acre lot with beautiful gardens, lobbies and swimming pools. You can easily spend 3/4 days in enjoying the property alone. Go for walks, swim, duck watching or running. The spa is fantastic. The architecture and ambience is very Royal.

Stayed in October 2023

Overpriced

Very beautiful property

Stayed in August 2023

Buffet was not great and rooms were not cosy. There was a blockage in the wash basin.

Amazing interiors.

Stayed in July 2022

Everything ambience food cleanliness

Stayed in December 2023

no welcome drink no early check in even delayed check in no late check out allowed nothing was happening there

nothing

Stayed in May 2023

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025