Every hotel and building has normal wear and tear, and parts of the hotel do need a bit of a refreshing, but nothing major. Overall, the room and the building are kept in good shape, even during the busy periods.

We had a long stay at the ITC Gardenia Hotel in Bengaluru and there were many things that were impressive, especially the extremely helpful and courteous staff, the clean and spacious room, the garden-like setting, the delicious food and great service at the restaurants, and the surprisingly outstanding value for a 5-star hotel. Highly recommended!

Stayed in January 2024

And this... I'm really being very, very, very picky! We were on the 22nd floor, and the french windows could use some window washers/ washing for a crystal clear view! & at some times, some only, lets say, 1 out of 7 times... if i ordered from the housekeeping, it was very just a tad bit slow( i.e., 44 seconds, if i kept a bar of 3 to 5 minutes)

Really loved the ambience! The service from the staff - they remembered the orders we made on the previous day and reminded us if we would like the same or improvise from there. Heart-touching service with a smile! I have always been a regular visitor of the Taj group and tried ITC the first time & I'm positive there will be many more times from now! Though sometimes you feel the pinch of "expensiveness" as a whole, i really felt justified with the service! (Names that have stood out for me - Soumen, Cassandra, Preeth, Amos Anand & Mr. Santosh at the breakfast lounge). Honestly, we hoped to stay on for 2-3 more days...

Stayed in January 2024

I wish they had more options for food/dining. It was the same type of dishes or something very similar. Also, I wish they change the information on in Room dining availability. For example, there will be an item under "24/7" category, but when you add the dishes to the cart, it shows that it's only available between certain times. This is not 24/7 then. Also wish they have more options for in room dining as well.

Service, Rooms, Location and the staff were exceptional.

Stayed in January 2024

Breakfast was just so good beyond words

Stayed in December 2023

nothing

clean, modern, stylish. great location

Stayed in November 2023

Staff , service and facilities

Stayed in December 2023

Nothing

Hospitality, ambiance

Stayed in December 2023

Check in process

Location

Stayed in November 2023

I had requested for a birthday celebration surprise as the booking was done to celebrate my 25th birthday but I think the staff missed that request! It would’ve made the stay even more special if that was fulfilled

Loved the breakfast spread and service

Stayed in November 2023

All

All

Stayed in November 2023

We had a great stay. Staff are amazing. We were really impressed. Restaurants are really nice and good food. Highly recommend this hotel.

Stayed in November 2023

The whole property is very nice.Nice ambience nd Vibe.we spent so much time in Lotus pavilion.It was one of the best stay.Very polite and Friendly Staff👍👍

Stayed in November 2023

The temperature setting in the room was low and cold for the Japanese.

Breakfast consisted mainly of fruit, all of which was delicious.

Stayed in October 2023

Nothing

Everything

Stayed in October 2023

Breakfast spread and taste was mediocre. Staff was shouting in the kitchen which could easily be heard by guests seated for breakfast. Found this highly unprofessional. Most request calls on ‘Welcome Assistance’ took unreasonably long to be attended to. Like, the luggage was sent to room only after three reminders.

Hotel is well appointed, situated at a convenient location. The entrance lobby is grand and makes superb use of Bangalore’s abundant natural air. Food offered in Room service, albeit slow, was delicious.

Stayed in October 2023

All fine !

Warm and courteous staff

Stayed in September 2023

Balcony wasn't clean

Rooms were clean and comfortable, staffs were helpful

Stayed in September 2023

Ambition of hotel is amazing. Its recall the kaerla resorts.

I with my family stay their for a Single night. Breakfast and room were as my exceptions. Taste of food was mouthwatering.

Stayed in August 2023

1. The dinner we had on the evening of arrival- the rotis at cubbon pavilion were very hard. For the pricing they should up the quality. My father had a tough time breaking them. Wonder if this was reheated 2. A bug found on the bed- quickly addressed and rooms changed 3. Mini bar costs seem weird for some local assortment of food items. Why not just include them or give them complimentary- they aren’t expensive! Considering the costs of everything else in the hotel and the booking cost of the room. First provision should be ideally complimentary.

1. Good location 2. Courteous staff 3. Peaceful lobby 4. Spacious rooms 5. Balcony view for the rooms I booked 6. Lotus Pavilion

Stayed in September 2023

Maintenance could have been better. For example wooden floor at the wardrobe area was delaminating and bumped up. Not something you would expect from a 5 star hotels.

Staffs were extremely polite and helpful through the stay. The food were delicious and nicely presented.

Stayed in September 2023

The balcony couldn’t be used coz there were just too many pigeons.

Great location, amenities and staff. The breakfast was excellent and service was good. Only issue was the pigeons on the balcony. Other than that the experience was exceptional.

Stayed in September 2023

The pool area is disappointing, very average looking.

Good food. Nice staff. Spacious Rooms. The happy hours was amazing

Stayed in August 2023

Amazing decor in the hotel, wonderful atmosphere, the staff even decorated the room for us, we just added a note while booking that we'd appreciate some decorations for a romantic stay. They even left a nice greeting card. Great selection for breakfast, both Indian and continental, I loved the dosas. There are several nice restaurants in the hotel itself. All the staff is very nice and helpful. The room service even surprised us with a towel decoration on the bed during the stay. The executive lounge was a very nice place to chill with a drink and some snacks. There were international power outlets, no need for any adapter, I have never seen that in Europe.

Stayed in August 2023

Restaurant service

Club rooms

Stayed in September 2023