Breakfast was average

Very comfortable. The evening set up in the library was the highlight of the stay.

Stayed in February 2025

From check-in to departure, I was exceptionally well looked after by every member of staff. The hotel was beautifully appointed, offering plenty of spaces to unwind and a wide range of facilities including a gym, pool, and several restaurants. The breakfast selection was extensive, featuring a delicious mix of local and Western options. A special thank you to Joseph and the housekeeping team for their outstanding service.

Stayed in March 2025

There was nothing that I did not like. A a book lover just a suggestion - if we could borrow the books in your library for the duration of our stay, that would be great.

Breakfast had variety, food was warm/ hot. Entire Staff was efficient, quick and responsive

Stayed in March 2025

The proposed discounts for food and beverages are not as promised even for a club member

Location,food and the staff

Stayed in March 2025

The breakfast was fabulous . You are spoilt for choice. The room was very comfortable The staff is extremely helpful

Stayed in March 2025

Staff those who are escorting the guest to the room , expecting tips and when we dont consider them showing their disappointment. happened with multiple times here. but it dint happened with youngsters

Ambiance

Stayed in January 2025

Everything is Splendid!

Stayed in January 2025

We had a great experience from checking in to checking out. They gave a tour of the hotel as it has multiple areas to see and experience. The food for breakfast was diverse and incredible. The room was very comfortable and a great size. There is even a happy hour for snacks and drinks in a very cool lounge. Transportation was easy to come by and very efficient. We stayed for one night and it was a great experience for that night.

Stayed in February 2025

Every thing is perfect

Perfect place to stay and excellent services

Stayed in January 2025

Main restaurant was poor, breakfast service was messy, coffee machines not working, generally a bit run down in this respect. Lots of noise from other rooms, general sound proofing not good enough

Staff were friendly, rooms were a good size, Afghan restaurant was very good.

Stayed in February 2025

Everything was perfect. Except the view of the swimming pool under construction.

Good rustic charm

Stayed in January 2025

International cuisine options can be added in the breakfast buffet

Well maintained

Stayed in January 2025

Perfect

Stayed in January 2025

One of the front desk staff and the lack lustre service in the coffee shop.

The location, the spacious and quiet rooms.

Stayed in January 2025

Everything is Okey

For breakfast, we need more variety in breakfast to include an international breakfast and not just an Indian breakfast.

Stayed in January 2025

Other than the abjve comment we like rest all

Ambiance, break fast should be at 6:30AM ready, some business people does not like to go for take away it is better to have the break fast at hotel, keep the take away but at the same time 6:30AM or 6AM break fast should be ready

Stayed in January 2025

Check in was a problem. Booked through Booking.com but it did not reflect in their records and they had to call up various people to sort it out. Then the card machine was a problem. Rooms are smaller than Gardenia. Luggage racks don't really have the space for the double sided luggage. The room had probably just been painted so there was an underlying paint smell. These are probably one off issues and not a systemic issue but given the price point, probably avoidable.

The restaurant staff was very obliging. Shiva paid personal attention to some very specific requirements and changed the dishes when needed. Generally quite a comfortable experience.

Stayed in December 2024

The bathroom is quite small for a 5 star property and I wasn’t even in the basic room

The vintage look, breakfast spread, balcony room opening into a garden and gazebo

Stayed in December 2024

We had booked a room with balcony, but when we checked-in we were given a room without balcony

Location, ambience

Stayed in January 2025

Turn down service in the room

The staff were really courteous and helpful. I had requested a early check in which was gladly accommodated. Room was of a decent size. The need was really comfortable for a good night sleep. The breakfast was a great spread and tasty. Could not fault

Stayed in December 2024

There was no water in the bathroom. Matter was quickly resolved. No working hairdryer as unit is plugged into the back of a drawer, and someone had pulled the dryer out, resulting in pulling the plug out. There was no easy way to replug the dryer. Had to call out maintenance people to fix it. A simple note informing guests not to try pulling out the hairdryer explaining about the possibility of dislodging the plug would have helpful. Otherwise all was good

Good location and old-world charm. Staff courteous, friendly, and helpful.

Stayed in December 2024

The room smelt damp and very musty, which is disappointing for a luxury hotel. Even after a couple of hours there was a smell like an old cupboard, in the room. The quality of the morning breakfast was not up to the usual ITC standards. The gym is extremely cramped.

The staff was very courteous and the hotel has a wonderful vintage luxury vibe in the lobby and common areas.

Stayed in November 2024

Staff was very young and inexperienced - esp in room service. Time to deliver water in the room was over 20min

Old world charm

Stayed in November 2024

There was a lot of interior work happening on the floor I stayed. So was noisy . The staff did inform me about the situation. Hopefully next time I will have a better experience.

Great Ambience, great staff and superb location.

Stayed in October 2024