Can be a bit noisy in room near reception

Food was good, staff were friendly and helpful. In a good location, inexpensive, could leave bags after checkout. Room was spacious and comfortable

Stayed in March 2025

There were cockroaches in the rooms.

The staff during check-in (a guy) was very polite and helpful to talk to. The staff in the evening seemed a bit off.

Stayed in February 2025

Telephone service was not working. Since there was a wedding team in the hotel due to which room service was not good.

Parking was a concern in Gwalior and this hotel provided good parking space in the centre of the city.

Stayed in February 2025

The cleaning was average

The location, the service

Stayed in January 2025

Locality is congested, the hotel room was not that clean, the geyser was not working then we shifted to another room.. The bedspread and blankets were not that clean.This hotel is very average, slightly away from the Gwalior centre. Just OK for one or two days.

.The hotel is about six to seven km away from the railway station, but easy to locate.Old lift is there.

Stayed in January 2025

Super friendly and helpful staff, with great tips on where to go and where it is good to eat. I felt genuinely welcomed, and on my last day, I was getting the night bus to Lucknow,... and the lovely chap on reception gave me the use of the room behind reception (free of charge), to do final packing,.. freshen up,.. have a wee snooze and just generally chill untill my night bus at 10pm. Sometimes it's the little things like this that just make the stay 👍😁

Stayed in February 2025

The bed was too small for three people, making it a bit uncomfortable.

Hotel Town Grand exceeded my expectations! Luxurious rooms, spotless cleanliness, and excellent amenities made my stay perfect. The staff was attentive and professional, and the food, especially the breakfast buffet, was outstanding. Ideal location with great facilities. Highly recommended!

Stayed in December 2024

Nothing really, great value and really friendly staff!

Great value for money, large comfy beds with Air conditioning and Fan. Hot water in showers and nice big bathrooms. Tv in rooms as well as cupboards and drawers. Great location and 24/7 desk and security.

Stayed in January 2025

I could not find the hotel as the map location was 3kms from the hotel, so I gave up looking a chose another hotel

Stayed in January 2025

Location, Access to reception counter, name board not mentioned the name of the hotel as shown in booking.com. Very difficult to reach the hotel from the airport

Reception area

Stayed in January 2025

I was not provided the accommodation even after prepayment and no resolution till now

I was not provided the accommodation even after prepayment and no resolution till now

Stayed in December 2024

Friendly manager and staff. The room could be a bit more cozy and more quiet. But overall a good experience!

Stayed in December 2024

The staff were very slow...wifi was not working...the services r damn bad there kitchen is also not working

The room were specious... hygeine is gud

Stayed in December 2024

Dirty, smelled like smoke, not worth the money. Sheets weren’t washed, outside noise very loud, and shower barely worked

Stayed in December 2024

Place is not good

Not good

Stayed in November 2024

Nice decor in bedrooms. Really helpful staff. Easy Chick-in Process.

Stayed in November 2024

The hotel canceled my booking without any message to me. I got a message of partial payment after online booking. However, no link was provided for payment. I had a discussion with booking.com regarding this, and I was told that partial payment is not required. Instead, I will have to make payment at the time of reporting. But the hotel canceled my booking in the absence of partial payment without any intimation to me. Moreover, on booking.com, no direct phone number of the hotel was mentioned. I always end up contacting booking.com. I was surprised at this because I left a message on the day of reporting that I would reach late by 9 pm. I received a message from booking.com that the party has accepted our request. How is this possible? It appears that booking.com told a lie, and without contacting the hotel, they told me that partial payment is not required and the hotel has accepted my request. Or there was no communication between booking.com and the hotel. Moreover, the hotel staff was clueless about our booking and offered Ti cancel booking and rebook in the same hotel different types of rooms at a higher price. This appeared to nothing but a cheating jointly executed by booking.com and the hotel. It is important to remember that I had booked 7 rooms, and there is no way I could get 7 rooms that late in the night in any decent hotel. You must provide better and more direct communication between the hotel and the customer. I don't want any other customer to suffer what I went through, arranging fir 7 rooms in the same hotel late in the might.

Nothing

Stayed in November 2024

Nice and clean accommodations. Cleanliness was awesome. Very helpful & kind staff. Good service.

Stayed in November 2024

Very good experience check in/ check-out was smooth. Stay was superb. Room was clean.

Stayed in November 2024

The room was clean and spacious. Bed was very good and comfortable. The staff was amazing and helpful. Very Good place to stay.

Stayed in November 2024

Room was perfect and clean also room service was very good with friendly staff. Had a wonderful stay.

Stayed in November 2024

Peaceful property. staffs were mannered and know how to deal guest. Front desk office person was also very polite and cooperative.

Stayed in November 2024

Had a beautiful big room, Good interior, feel like home. loved it Well maintained staff and hygiene Helpful staff and easy check-in/check out process

Stayed in November 2024

Comfortable clean and stylish, friendly and helpful staff. Excellent facilities in the room. Nice place, The staff was polite and friendly. Room was neat and clean. the bathroom was spacious and well-appointed.

Stayed in October 2024