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food

rooms

Stayed in December 2022

Ambience of the property. It was depressing.

Room was good. Food was not upto the mark.

Stayed in January 2023

breakfast, service

spacious room

Stayed in December 2022

the staff was not accommodating and very poor customer service

nothing

Stayed in December 2022

Noisy room unacceptable

Stayed in December 2022

We reached hotel from Delhi by driving expecting property will be ready, and we can take some rest, but they asked us to wait for hours post the hotel check-in time. To compensate for it, they offered free tea-coffee-snacks. Once we got one of our rooms (they still asked to wait for the other one as it was still being prepared). They provided broken extra bed (not once, not twice, but thrice). I suppose all extra beds were broken. To compensate for this they gave us a suite a floor above. Even though they tried to compensate well they kind of ruined the whole day for us and parents. They even tried to charge us a few thousand bucks for temporary hair dye stains on linen (which I am sure can be removed), but the manager was polite enough to understand that they had messed things up already. He did try to tell me “We are even now” in a way. I think I am being too polite by giving them 6 rating. But this is just for the staff who tried to resolve the issue instead of just coming up with excuses.

Few of the managerial staff tried to understand the problem that we were facing at the property and tried to resolve it with the best that they could do. Staff overall is polite but they make too much excuses and do too less of actual work

Stayed in October 2022

No activities for kids. No ammenities except pool and gym.

Location, food and staff

Stayed in December 2022

It’s not a 5 star property at all. For a 3 star category it’s good. ceiling height is just 8 feet. if you stretch a bit you touch celing. wash room was very small. all furniture was pretty old.

nothing

Stayed in November 2022

all good

very good

Stayed in November 2022

The worst service , check in was slow , they did not know the type of room I had booked and I had tell them then they corrected it, since they were slow I told them I will go and have lunch , the service took ages to take order to serve the food, then the front desk guy comes to me while I am eating with the card swipe machine and tells me rooms are ready so he expected me to swipe my card while having lunch, is that etiquette ? I don’t recommend this property to anyone.

nothing really

Stayed in November 2022

dinning area

all

Stayed in September 2022

The noise in rooms from open Bar area and room's allowed for group party's are unacceptable upto late nights.

Stayed in October 2022

All good

All good

Stayed in September 2022

rooms

Breakfast was good,

Stayed in October 2022

the surrounding area

not so good

Stayed in July 2022

For the first time in Jaipur, I did not like my stay thanks to this hotel. It’s a five star hotel but sorry to say I think 2-3 star hotel has better and faster service. Firstly the wifi did not connect to any of our phones. We kept trying for hours. Secondly housekeeping staff is so slow. I ordered new bath towels and no one showed up so I had to go down to reception We went to dinner at their restaurant and they did not have mineral bottled water. But staff name Saurav Mann at the Terrazo restaurant was very helpful and friendly and food was good. The extra bed was very uncomfortable felt like sleeping on stone.

just the location and the breakfast. also the staff Sarovar Mann

Stayed in August 2022

Service is very poor.. You need to call 3 times for everything. They serve very late after reminders

Location

Stayed in August 2022

pls include breakfast in ur room rates and see the difference in ur occupancy. pls improve ur bufget stuffs like fruits and some live eggs and south indian .room bedding has to be improve.my bed was broken and the bed sheet was noy titen properly.

we requested for break fast but when i went down to see the buffet it was very very poor stuffs.the front office staff was not helpful.now a days if u go to any 3star hotel they will provide u breakfast within ur room rates .when i requested for breakfast there was no one to help us.this is my suggestion to pls improve ur front office staff to give ur gust to helpful guidence.some time u can break the hotel rules as well.my family was bery upset.we never go back untill unless a good fed back from ur side.

Stayed in August 2022

no guests allowed after eight pm

Great location friendly and attentive staff nice room

Stayed in July 2022

Room. Issues with the bathroom latch gave me ample anxiety and stress . No redressal nor compensation.

Disturbed by the trains passing by- nowhere does it say that the hotel is so close to the railway line

Stayed in August 2022

The Rude and Pathetic Staff . On the 19th July night we had our dinner and paid the bill online . But then later the staff asked to be paid again via Cash . On refusal they threatened us that they won’t let us out . I and my wife paid them again and left the Hotel the next morning as soon as possible . They are highly unprofessional and rude staff , especially Mr. Patra and Mr. Vinod . Pathetic Experience.

The common washrooms were clean

Stayed in July 2022

Excellent service good staff service

Excellent

Stayed in July 2022

The breakfast variety could have been much better and parts of the property are still under renovation hence closed for the public.

The location of the property is absolutely splendid. Being centrally located, everything in the city is within 15-20 mins of reach and the rooms are spacious enough.

Stayed in July 2022

Nothing

Good

Stayed in June 2022