We loved the stay there

Stayed in January 2024

This was one of the worst stay I ever had. The location was good but bathrooms were dirty, room service button was a showpiece and reception told we don't look at room service buttons to clean up the rooms. Old towels in the bathrooms. Boilers in the room from the ancient civilization were kept. Toiletries were not kept in the rooms and needed to be asked for. The utensils were not removed from the rooms even after calling. Moreover they wanted to make money on water bottles too. Bisleri bottles are kept as complimentary but once you are done and want to order you can only order a Rs 80 water bottle. The reception is rude and don't take feedback in a positive way. No value for money given the attitude, condition of bathrooms and uncomfortable beds.

They had a decent breakfast.

Stayed in December 2023

Breakfast was vary poorly displayed and they didn’t have coffee ?? When questioned they didn’t even offer to make .

Family rooms were quite spacious.

Stayed in December 2023

The linens quality and cleanliness is poor. The consumables in wash room is worst or say not usable.

Location is the best. Outlook of hotel and restaurant is good.

Stayed in December 2023

All property no good staff, in room no desk,no chair in bathroom no shop dispenser was empty towels was very old and not good clean all bathroom and fixtures was very dirty, due to all three night stay we couldn’t sleep well still late night due to marriage function in properly we ask after one night to cancel our two night reservation but they ask us you not gate refund when they all sold out

Nothing

Stayed in December 2023

SKS Grand Palace Vrindavan, is an absolute RIPOFF. We were charged Rs.6000/- plus tax Rs.720/- for a double deluxe room without bf. Delhi 4 star hotel rate for half the facilities !!! They push for advance directly to the hotel account ( no credit card). On landing, to our shock, we found rack rate was Rs.3500/- for same day. Googling on the hotel's website showed plunge pricing as low as Rs.2250/- and peak Rs.6000/ plus for suckers like me. When I protested, response was this is Marketing policy and they were not authorized to give any solution. Nice bureaucratic reply, brooking no question! :-) We all understand dynamic pricing like airlines do for time-expiry products and services. But the sheer effrontery and brazenness for this kind of predatory pricing, was shocking. Location is a bit convenient, since it is between Mathura and Vrindavan. But highway noise can be heard through thin walls. No temples, shops or eating joints anywhere near walking distance. STRATEGIC! Room was clean, and so was the bathroom. Restaurant decor a bit loud. Food tasty and generous portions that were overpriced for the place. Shikha at reception was kind and helpful in advising about places to visit. Scheduled checkout being 11 am, I requested an extension of 2-3 hours. One gentleman agreed to give 1 hour, which another tried to reduce by 30 minutes! RULES :-)They reluctantly agreed for 12 noon. After being overcharged almost double, this left a bitter taste in the mouth. I made sure that we were out on the dot. SKS Grand Palace owners and management have a successful operation. Due to size and location, it can attract ignorant guests, ONCE. I think they count on the fact there will be a perennial supply of unsuspecting NEW victims whom they can merrily overcharge and give grudging arrogant service. Will NOT set foot in SKS Grand Palace again for love or money. All similar victims may record their experiences. Best of luck in getting repeat business!!

Food is decent, and generous in quantity, though overpriced for the location. Reception Staff- Shikha was courteous and helpful.

Stayed in November 2023

Price with respect to faciities

Breakfast was Ok but the menu was very small, service was slow.

Stayed in October 2023

breakfast options, room cleanliness

staff was helpful

Stayed in October 2023

Smell in rooms. Family rooms are big but with only one AC which is not enough to cool the rooms. Bed sheets, pillow covers, towels were not clean like you get in nice hotels. Even I found some potato chips left overs in room while the staff claimed it was cleaned.

Approach to hotel is nice

Stayed in July 2023

Nothing

Overall experience is very good.

Stayed in May 2023

Room AC cooling was not working in room no 305. Food quality not found Satisfactory

Hotel room size was satisfactory, Behaviour of staff was found to be satisfactory.

Stayed in April 2023

Radhey Radhey. 7 km from Vrindavan Awesome Stay. Clean rooms and spacious.

Stayed in April 2023

Breakfast time, it’s starts too late.

Stayed in March 2023

Very comfortable stay and food also. Staff is also good

Stayed in March 2023

You can use water softner ,for better facilities.

Stayed in March 2023

It was such a terrible stay that we decided to leave the property after just 3 nights (although we booked for 8!!!) The reasons for this are the following: - the bathroom smelled like a sewer, has very salty water and has very old, rusty and leaking fittings - the windows can not be fully closed, are extremely dirty and look like they are under construction - we noticed that there was no toilet paper, so we asked the reception. They did not deliver it for 4 hours, only after we asked them again - there is a heavy and lingering smell in the corridors of the Hotel - every day there is a very loud beeping noise for multiple hours - every evening there are dozens of mosquitos that bit us everywhere and made sleeping impossible - the bed sheets had hairs of previous guests as well as many stains on them - there were a huge amount of insects everywhere in the room (in the bed, the chairs, the bathroom) Even though we mentioned all this to the Management and asked for a partial refund (we had to pay in advance) we did not get 1 Euro back! We are travelling the World for many years but this has been the worst acommodation by far.

The indian food tastes amazing and the kitchen crew is very nice

Stayed in March 2023

Nothing!

Everything! Excellent staff, great food, good location and fantastic room

Stayed in March 2023

very bad

not good manten

Stayed in November 2022

Nothing in particular was bad. Had a comfortable stay.

Breakfast is bit late for tourists who are to leave early for sight seeing but otherwise food quality is good at all times.

Stayed in January 2023

Same menu of breakfast during whole stay. Reception staff not supportive and misguided regarding change in stay. Hotel staff not trained in handling customers & very slow service. Room was not given on lower levels despite they had vacant rooms. Only one lift was available for six storey building which is used commonly by Hotel Staff and customers. Overall it didn't met our expectations and charges are very high against the third quality services. Billing time took too long, we were kept hold for three hours while checking out from hotel because of lack of coordination between Booking.com and Hotel staff. Bill of Christmas party was not provided. No anchor and entertainment staff was available in Christmas party. It felt like restaurant food was just served in open park in winter. Overall very disappointed hotel.

Nothing special about breakfast. It was felt like we have come to attend marriage, only poori, parantha, were available in breakfast. Even coffee was not available being winters. However, I thanks to restaurant manager for arranging diabetic food for one of our family member.

Stayed in December 2022

Spicy Food quality and staff response

Rooms were good

Stayed in December 2022

There is nothing to don't like

Staff and location

Stayed in November 2022

Very receptive, responsive, respective Keep up the good service

Stayed in November 2022

Service is unprofessional. Reception desk persons need to be sent for training in dealing with guests. The room corridors have lingering stench. Water in the taps is brackish. Though the breakfast offered is o.k in quality, the service is unsatisfactory. The restaurant menu card seems to have been prepared with the sole aim of fleecing the customers. The hotel displays a vulgar sense of furniture design and decor. It may appeal to some 'baaratis' but not discerning hotel guests.

Good location and parking facility, but attached to a wedding facility. Has o.k rooms but house keeping is average

Stayed in November 2022

Elevator not working. Very basic thing we usually find in all hotels that is HOT WATER, this accomodation was NOT HAVING it. no proper room Service. Overall below average service by Hotel.. Very Much Disappointing.

The Hotel ambience is pretty good. Flute music was pleasing.

Stayed in August 2022