We had a terrible experience trying to book a service at the hotel's spa. More specifically, my friend and I arrived at the hotel at 6 PM and asked the reception where we could find the prices for the spa services. The receptionist gave us a brochure listing only the services, but without any prices. She then informed us that there was a QR code on the TV in our room that would give us access to all this information. When we got to our room, we were surprised to find that our TV was broken. We called a technician, who fixed it, but when we tried to scan the QR code, it didn’t work. I called the reception again to ask for the prices, and they told me I would receive them via WhatsApp in a few minutes. However, we never received 3 hours late. More than three hours passed, and we decided to go to the reception in person. The receptionist finally found a paper with the prices, but unfortunately, there were no more available appointments for the following day—the very day we were leaving the hotel. The second issue happened during our last breakfast. We asked the chef who was preparing waffles if he could make a fresh one, as the two that were there were already hard. He promptly said that they would bring it to our table. More than five minutes passed, so I got up to check what was going on and was told that it was not ready yet. I returned to my seat and kept an eye on the waffle machine—it seemed to be working fine. Then, I saw the chef take the old waffles and bring them to the kitchen. I got up again and waited for him to return. When he came back, he literally ran into me and had no explanation—he just apologized. Honestly, I believe that these two incidents should not happen at a five-star hotel. And all they did was give me a 10% discount on the food and drinks I consumed. I find their treatment of me completely disrespectful, and if it were up to me, I wouldn’t recommend this hotel to anyone.

The resort is very comfortable and clean. We love the restaurants and the atmosphere.

Stayed in February 2025

- Very expensive food . Mini bar as well ! -Far from center -NO NOISE CANCELATION between rooms !! We heard our neighbors late night and early morning!! It's very annoying.

-Staff -Clean and fancy -Very nice Activities -Breakfast is perfect

Stayed in January 2025

The property is very dated. It is very far from old Jaipur and the access road is terrible. It is heartbreaking to see the amount of garbage in the side of the road as you access the property. Rather hard to get an get to come there because it is far away. I wish Taj would updated the extremely dated rooms and take up the initiative of keeping the roads free of garbage.

The staff! Excellent and helpful, we were rather disappointed with the rooms and they updated us immediately, service is superb. Food is also amazing. However this does not make up for the very dated rooms and the distance to old Jaipur.

Stayed in January 2025

Services are too slow and not upto the mark

Concept is good …. Property is made with good architectural concept … nice room with neat and clean surroundings

Stayed in November 2024

This hotel had so much potential to be the best stay. Facilities were good but unfortunately service was a disappointment. My husband and I stayed with Devi Ratn for 2 nights for our honey moon. On the first night, our check in was too brief to the point we couldnt work out where the restaurants were. There was a wedding on the night of arrival to which all the attention was put towards them. We were not informed of the disruptions it would cause in advance. 1 whole restaurant was closed limiting options. On the second day we went out to do all touristy things. We came home late around 10pm to find the room not made. I called guest services to ask for fresh towels and informed them the room wasn’t made, amenities not topped.They advised they could do it for us but unfortunately it was too late in the night and we had a flight to catch early next morning. Upon check out, there were issues with their eftpos. We needed to leave to catch our flight. This was an inconvenience to us. Overall, facilities and breakfast was good but service was a let down and a poor experience for us.

Stayed in October 2024

Food quality need to improve . Vyom restaurent . Oriental is good.

Room size and washroom size Service was good All staff was courteous and welcoming . Housekeeping was good overall.

Stayed in July 2024

Not worth the value paid.. ac was not working, we were shifted to another room upon complaining and engineer confirming technical issue.. found ant in Swedish.. high tea was placed far off in small.place and reception staff didn't even knew the correct timings..for the price paid and Tata standard,property didn't meet our expectations at all.. we were there last year and enjoyed but now it seems focus is on making money more than service to customers

Location and size of the room,staff was good and welcoming

Stayed in July 2024

Bad food, lazy staff

Nothing

Stayed in June 2024

Cleanliness !!!!!!!! There was dust everywhere . Even windows. Cakes with dirt.

Staff was superbly genial hosts. Housekeeping for 311 was good and breakfast staff was excellent !!!

Stayed in May 2024

Rooms are very noise.

Stayed in March 2024

The architecture, the distance from the city Center, the view from room. Our room faced the zip lining activity area in Wing C. The spa was short staffed. The dinner was messed up. They got my husband’s dinner 25 minutes before mine. We had ordered a sourdough feta sandwich, they got a focaccia sandwich with a sliced cheese; then it was so late that I ended up eating curd rice from the buffet.

The beds were very comfortable. The check in process was seamless and the team at the reception was welcoming, understanding of our arrival time to direct us to lunch promptly. The therapist Nina in the Spa was fabulous. Also the Spa manager was very efficient and understanding and managed to get us an appointments in spite of the shortage of staff. The team at dinner was sympathetic after the order was messed up and offered if they could make something special for breakfast.

Stayed in February 2024

Old and tired exterior. Rural location, but grounds seem limited. Restaurant buffet had poor choice for dinner.

Large, spacious room.

Stayed in February 2024

Was charged despite telling property reason

Place nice

Stayed in January 2024

There was a party 🥳 next door which woke me up at 1am. Also there was a fire alarm at 8am so had to leave the room in pyjamas.

A beautiful hotel with amazing interior design. The room and facilities were fantastic!

Stayed in January 2024

Food menu differentiation from one day to another.

Good breakfast and service for all expects. Slightly repetitive menu at the dinner each night. Rest all was good.

Stayed in December 2023

The service was not good, we had a lot of our requests/orders not properly understood and got different dishes than what we expected. And on the other side, we could have 3 waiters coming in a row asking how was the experience.. It didn't feel like they were working as a team... The waiting time when ordering from our room was very long (25 min) even just to get 3 bananas... The " a la carte" menu cruelly likes diversity, and it really feels like we are forced to take the buffet but the issue is that the buffet is quite the same at lunch and dinner (only few variations of dishes) every day which is very boring... A lot of kids activities require extra fees.

The property is nice. The chef made a good effort to cook some congee for us as we got sick (when eating at another restaurant outside, not at this hotel). The chef also made some gluten free naan for me upon request.

Stayed in January 2024

The wc was kinda brown as most of them in India but I was not expected it in a 5 star hotel. Also the towels could not be used, they also had a shade of grey and were not dparkling clean. They have another standard of cleanliness here in India. Also, it was a wedding going on on the property and the music was so loud we couldn’t fall asleep. After we told them, they lowered it a bit, it was still hearable but we were able to sleep. For 180 eur I paid per night I was expecting something else.

It is a nice hotel, the sheets were clean, there were water bottles in the room, the property is big, looks nice overall

Stayed in October 2023

In room dining was too slow for baby food. While leaving there was lot of staff who came over expecting a tip, and it got uncomfortable Food was not that good, and seemed like they used leftover from previous meal.

Location was good, room was good.

Stayed in September 2023

Rude staff

No comments

Stayed in June 2023

food was a big dissapointment, breakfast spread very average, little change across both days

Good decent room,

Stayed in August 2023

Far from the city with difficult roads. Rooms and facilities quite run down. Not very clean. Definitely not a 5* experience.

Staff and food were great.

Stayed in August 2023

Very few activities. Nothing much to do as compared to other 5 star resorts. Very Very average food. Shockingly the service was extremely unlike Taj, extremely slow even for very basic amenities.

Clean property.

Stayed in July 2023

Food

Spacious rooms

Stayed in July 2023

Pathetic food quality

Stayed in July 2023

Careful with some details that can be easily addressed and make a difference when you compare to a similar hotel

Nice place to stay. A bit far from Jaipur but in a quite environment. Gorgeous swimming pool and amazing lobby.

Stayed in May 2023