Could do well in cleanliness in room toilet and room smell. Breakfast options not great, always same repeated food in different ways.

Stayed in March 2025

The hotel is located centrally. Really good restaurants nearby to eat. The room was comfortable. The hotel staff is trying very hard to give good service. They came to the door twice to ask if I had comfortable stay. I felt it was a bit too much. The breakfast was the best part of my stay.

Stayed in March 2025

The 2nd room where my family member stayed the smell was bad. We asked them politely without insisting (not being irritated guest) to do something or changed it. But only they put room freshener. Which worked for few hours but again the bad smell comes.

The staff all were friendly and helpful. The room in which I stayed was good and comfy. The breakfast is great. 😊

Stayed in April 2025

The hotel is excellent. I am grateful to the restaurant team on the ground floor. Chef Nataraj and Mr. Dinesh are so good people. They prepared my favourite local street food based mo my request. Especially thanks to the GM who personally met me during my stay. He is a good gentleman. All the staff especially Palash and Yuvraj was served us during our stay. Thanking the team for the warm welcome and to make me feel at home.

Stayed in April 2025

The shower after offing water dripping. Cek out.

Ambience excellent.

Stayed in April 2025

The staff were all very polite, helpful and friendly. My stay was very pleasant. The breakfast was very tasty.

Stayed in April 2025

Staff were very friendly and polite. My special thanks goes to Mr Prasad (Duty Manager) and Saravanan. Kitchen team did an excellent job - very impressed with their service. Food was very tasty. Room service was awesome. Overall, I had an amazing stay for a week at Accord. Thanks to everyone who made our stay wonderful!

Stayed in March 2025

The outstanding staff members Sohini n Teresa need to be awarded n acknowledged for their natural, caring n genuine concern for the comfort n enjoyable stay of guests. They went above n beyond to make sure our dissatisfaction in certain areas were rectified n we were comfortable. Hats off also to the 3 managers as well as all the attentive front desk staff. Kimi from the spa was also great at what she does. The hotel could do with a review at the restaurant where breakfast was served. They were understaffed, n not to mention waiting in a que to be seated, resulting in us waiting between 30 to 40 minutes for simple coffee or tea n when it did eventually arrive was cold. We actually walked out on an occasion when it took so long n had to go to the room for coffee....really unacceptable. Due to the many issues with not only beverages but the food as well, we were sent a bowl of fruit....we just had fruit for breakfast , really inconsiderate. We sent it back n was replaced by plate of deserts n chocolate.....I'm diabetic. But the positive was the manager n chef kindly obliging to make chicken dishes, that was not on the buffet, for us which was delicious n much appreciated Really disappointed with this so called 5* establishment.

Stayed in March 2025

Good location

Stayed in March 2025

The breakfast area was completely full which is okay, however the waiting time for items was sometimes too long for hotel of this calibre. Need to consider a better allocation of the waiting staff …., perhaps designated tables.

The staff were extremely helpful. Teresa, Bridhe, Guidingstar ( brilliant first name) and the others were fantastic hosts in reception

Stayed in March 2025

The staff were great

Stayed in March 2025

I recently had the pleasure of staying with my mother at Accord Metropolitan, and I must say, it was an absolutely delightful experience. From the moment we arrived, the hospitality and warmth of the staff made our stay truly memorable. A special mention to Chef Nataraj, whose culinary expertise left us in awe. Every meal was a masterpiece, crafted with precision and flavor that made dining at the hotel a highlight of our stay. His dedication to providing an exceptional gastronomic experience truly stood out. At the front desk, Aarthi was a beacon of professionalism and warmth. She ensured a seamless check-in and was always available to assist with any requests, making sure our stay was comfortable and hassle-free. Her friendly demeanor and attention to detail set the perfect tone for our visit. Archana from Room Service deserves high praise for her prompt and courteous service. She ensured that our room was always in perfect condition, and any special requests were met with efficiency and a smile. Her commitment to guest satisfaction truly made a difference. The restaurant manager Gurunathan and the staff Trisha, Bikash, too, were incredible—attentive, polite, and always ready to go the extra mile to provide an unforgettable dining experience. Their hospitality and service were impeccable, adding to the overall charm of the hotel. I highly recommend Accord Metropolitan to anyone looking for a luxurious and welcoming stay. The dedication and warmth of the team, especially Chef Nataraj, Aarthi, Archana, Gurunathan and the entire restaurant staff, made our visit truly special. We look forward to returning soon!

Stayed in March 2025

The glass panel at the bedroom facing the bath area. Pls help to put a blind.

Everything

Stayed in March 2025

Minor issue with the key card after one day.

Good food.

Stayed in March 2025

Frendly and helpful staff . Great breakfast

Stayed in March 2025

I had gone for dinner, and they had buffe, but buffe mean I have to go and take whatever I want soup and starters they were serving on the table this the first hotel I have seen serving on the table i have gone to lots of hotels

Staff from entrance to reception house keeping and f&b staff were good smiling breakfast was good

Stayed in March 2025

Air port pickup and drop. Agreed charge was Rs 1,500/- But they charged additional amount as taxes.

Good and helpful staff

Stayed in February 2025

Rooms were smaller for the superior room that I had. For similar price point, I had bigger rooms in Bombay and Delhi. Conditioner please for the bathroom supplies. Amul lactose free milk options for guests with lactose intolerance.

Central location, right on GN Chetty Road. Great staff (especially overnight duty manager, Sabarish), great restaurant staff (Ruben and team); terrific breakfast buffet; terrific calamari at the Zodiac. Good happy hour deals. Great spa with Ganesh, massage therapist. Beautifully renovated rooms with stunning design details. Bathroom was lovely as well.

Stayed in February 2025

The staff at the brick oven didn’t respond promptly due to large number of guests at a given time. My opinion is to increase staff members during peak times as I believe this would resolve this small issue. Nothing much to complain about property or staff in particular.

The property was well maintained and the room was top notch and exceeded expectations. Accepted my special request and fulfilled them on-time. The staff from the doorstep, reception check-in area and laundry at the property were courteous. Special mention to staffs named Sivashanmugam, Riyaz and Barani did their job very well.

Stayed in March 2025

Food choices, more variety will be good especially vegetarian. Breakfast place was congested with people & food ran out.

The cleanliness & design

Stayed in February 2025

The toilets were horribly bad. The bathtub had an ugly stain which couldn’t be removed. I suspect we got the older rooms which are not renovated yet. I would reccomend Hotel to do away with bathtubs if they cannot maintain them.

Breakfast is really good with a wide variety.

Stayed in February 2025

NA

I like all the facilities in the hotel & the location. Furthermore all the staff are very friendly, helpful & cheerful. The hotel, the surrounding & the room is very clean & neat.

Stayed in March 2025

None

The service was excellent.

Stayed in March 2025

Price high in relation to what the hotel offers.

Stayed in March 2025