The staff do not provide extra hand towels and bath towels even upon requesting twice and thrice. First - we didn’t had any towels at all in the room. Upon requesting - they got us one towel between two persons after almost an hour. Travellers be aware - get your towels and napkin from home. Hotel staff bluntly denies on your face that they won’t provide extra hand towels or napkins and bath towels. No matter how much you insist - they simply won’t provide towels 😆😆 This was hilariously disgusting.

PASSABLE. THE STAFF WILL NEVER PROVIDE YOU TOWELS EVEN AFTER REQUESTING THRICE. ONE TOWEL BETWEEN TWO PERSONS AND NO HAND TOWELS.

Stayed in April 2025

The property looks old, the only pleasing place is the reception lobby. There were cockroaches over the water kettle. For a 4 star property, the cleanliness and facilities does not match up. The food at the restaurant is passable. The plus was the airport shuttle was provided and on right time.

Location was apt, in the middle of the city and not far from airport.

Stayed in December 2024

Location

Cleanliness

Stayed in November 2024

Location and old property

Food

Stayed in November 2024

Very poor service at reception 😢 No customer care at all. Needed to amend booking but would not help or change until I threatened to complain strongly.

Service in restaurant was good with Durga being amazing and friendly with smile . Food quality and choice was nice especially with live station.

Stayed in February 2024

Bathrooms must improve . Poor standards

Stayed in December 2023

Young female receptionist at check-in desk who wasn't fully conversant in English.

Nice, clean hotel. Good location. Left early so didn't get a chance to sample breakfast. Hotel kindly arranged transport to airport.

Stayed in October 2023

Services for in house dining was bad

Facilities were good

Stayed in November 2023

Poorly maintained, room had foul smell. Carpets were like rags. Floor tiles inside the room was noisy perhaps due to years of use. Asked for a double bed but got 2 single bed. Lighting was inadequate. Reception staff was not helpful.

Location is good, food served were good.

Stayed in September 2023

Ac doesn't work properly, Price difference in Booking.com & at Hotel Checking.

Cleanness , Facilities

Stayed in August 2023

Service staff was rude. Late arrival of food and the ambience of the restaurant was poor. The mattress in the suite was old.

Good location and looks good

Stayed in February 2023

Rooms are too small. The bathroom has cockroaches and there was dust in the curtains. Noise from other rooms kept disturbing our sleep.

Nothing.

Stayed in January 2023

Took lot of time checking in

It was a good hotel and is in a pretty central location

Stayed in December 2022

all was good

Good varitey of food

Stayed in April 2025

Breakfast was very good.

Stayed in March 2025

I have so many complaints regarding this place. 1. The rooms were not at all well maintained. 2. Very untidy and dirty rooms and bathrooms, broken things in the bathroom. 3. There was dust everywhere in the room, especially the coffee mugs and the tray where they put coffee, tea sachets. Ill upload pictures of the coffee mugs. Dust on other things is still fine, but how can you not have clean coffee mugs and glasses. When it comes to food and drinks, hygiene is very important. 4. The staff had no answer when complained about it except apologizing. But when they knew we were going to check in, how can they not keep the rooms clean.

The location of the property was the only good thing about this place.

Stayed in March 2025

Everything, very bad hotel with cocorouches

Nothing

Stayed in March 2025

staff , facility, Hotel to rajkot air port taxi fare is very high

location , beak fast is ok

Stayed in February 2025

Location rooms not value for money

Stayed in February 2025

1). Front End : Mr Yashwant (even after calling two times at 5:25am) - he didn’t kept the bill ready. He didn’t Co-ordinate with Mr Balu bhai (taxi) for charges. 2). Mr Balu bhai promised taxi price Rs 4000 Incl tax but I was charged Rs 5026 at the end. 3). Taxi driver is always in hurry to pick from destination Mr Dinesh. We paid high charges but we have to leave destination as per driver as they always complain that they do not have driver. Well that’s not my concern as I paid for the service. 4). Tea : How can u not give tea at 5 or 5:30am. Mr Yashwant denied for the same Overall - very poor

House keeping staff was very polite.

Stayed in February 2025

Very low quality for the brand and the amount paid. Rooms were smelling. Bed linen was so old. We had requested for 2 singles but was given 1 double.

Staff was quite friendly and helpful

Stayed in February 2025

Clean , friendly staff , helpful

Stayed in February 2025

The rooms were a little small but comfortable for 2 people.

Nice and Comfortable place and Polite staff. Food was good but a little Spicy.

Stayed in January 2025

The property is highly advertised yet the cleanliness is very very poor for a “4 star” hotel. We stayed for a total of 3 nights and had 2 different room types. The first room allocated was a Winter Green room #216. This room had black mold all over the wall. The floor and side tables had plenty of dust and other particles on them. Requested for a room move and was allocated a better room. The Hazel Suite was our second room which was also not cleaned. It feels as if the beds are made and the floors are wiped briefly and not as per a normal hotel standard. The corridors have carpets to the rooms which seem as if they are only cleaned bi monthly. We requested for the rooms to be thoroughly cleaned and yes the staff did help but I would not recommend this hotel. Not that I was looking for any compensation- nothing was even offered as a gesture of good faith. As per standard hotel cleanliness this hotel is not recommended yet thinking of the “Fern” Brand people will think otherwise. On the other hand Yashwanth at reception did assist me well and heard my queries. Thanks for that.

Stayed in December 2024