Food was worst. Service is very poor.

The food is rubbish. Staff is very unprofessional

Stayed in February 2025

Breakfast spread was superb

Stayed in December 2024

No hot water

Location

Stayed in January 2025

Room not clean , restroom door lock not working, restaurant staff not responsive

Location

Stayed in December 2024

Wifi is non existent - so do not stay here if you wish to do any remote work or even check your email. No help from the hotel. TVs advertised in the room did not work, and no help was provided by the reception. You are paying for these two amenities, however. The room was not clean in 4 star standards. Lots of mosquitoes and smell of open drain!? The hotel did provide a plug-in to repel mosquitoes, which helped a bit. However, mosquitoes were too much, and too many. In room dining is a joke! Staff are untrained. Food takes an extremely long time. Staff is too eager for tips. Check-in was good and painless (Ms. Sushma). Check out, however, was a nightmare of 32 minutes. The reception clerk (D) did not want to listen and managed to get my cc locked (fraud sustected by the bank). This hotel needs vast improvement to even come close to its neighbouring hotels (The Grand, Lalit Great Eastern, etc.) in meeting 4 star standard. At best it's an overpriced 2 star. The Aheli restaurant is the best part of this hotel. I will gladly wait until the Grand Hotel renovation is complete before I visit Kolkata again. Not returning to Peerless!

Location. Aheli restaurant and tea house coffee shop. Some staff were very helpful and knowledgeable. The suite that I upgraded to was great. The view was superb. There is plenty of room to have guests visits. Breakfast was fine. It's pretty much the same spread every morning.

Stayed in January 2025

Poor maintenance

Location

Stayed in January 2025

hotel worn out, very noisy rooms due to bad quality windows. They demand extra charges for standard service

Stayed in January 2025

Location, room, facilities, staff

Stayed in December 2024

Breakfast.can be improved. It's 7/ 10. Some items go untouched as I noticed.

A caring attitude, courteous staff, they attend to any request without delay.. Great location. Will visit again.

Stayed in December 2024

Very horrible experience. They checked us in a smaller room while we have booked a suite. We had to complain to get room changed as per the booking. During breakfast, they said breakfast is not part if the scheme in-front of all people when we gad already booked room inclusive of breakfast. This was very embarrassing and staff was not cordial. At checkout, our luggage was missing as the hotel staff had sent it to done other room. It was quite a hassle to get luggage back as we were in a rush to board our train. Overall , a very unpleasant experience.

Stayed in October 2024

Bad

Stayed in December 2024

Interior decorations

Rooms

Stayed in October 2024

Only 1 elevator was working during my visit, this was inconvenient due to my age. The wait staff in the restaurant were lacking customer service.

Excellent service from all Hotel staff. The room was clean and the bed was very comfortable. Breakfast was great. The onsite bar is unique and welcoming. Wonderful location for shopping in New Market.

Stayed in December 2024

Generally great

Friendliness of all staff. Hotel is right at the doorstep of metro station. Very beautiful interior design.

Stayed in December 2024

undue delay in getting room service. For example, Coffee was delivered more than half an hour after order. In one instance, it was not delivered at all. Water from the shower was not hot, despite complaining at the receptiion

Stayed in December 2024

Cleanliness and Security. People talking around corridors late night is not a good sign of safety and security.

Location and staff

Stayed in December 2024

The lift as of now is very slow and only one was available. Probably having two would be best for the size of the hotel

Great location of the hotel. The room was of good size. It has all the amenities needed and service was great. Best thing I would say to try Aaheli which I would recommend for Bengali cuisine.

Stayed in November 2024

I am happy to go ther again

Stayed in November 2024

Nothing

Not good

Stayed in October 2024

This review is hidden because it doesn't meet our guidelines.

Great location, food was amazing. Worth every penny spent.

Stayed in October 2024

Staff and service

Stayed in October 2024

The Room was freezing cold. I turned off the AC, but still everything in the Room was cold. I had to wait almost 5min until hot water came to take a shower.

Check in went smoot, and check out also.

Stayed in August 2024

Fungus grown rooms. Not hyegenic. Facilities mentioned were not provided. For example, there fruit platter in my booking. After 3 hrs they provided only 2 apples. No bathtab was there. There is only one lift for all. So u hv to wait long for any up & down.

Nothing

Stayed in July 2024

They kept ignoring my messages so i didny even stay here. Cant imagine staying at a place with no courtesy

Stayed in June 2024