The water supply in the wash room was yellowish in colour which was repulsive. The floor wasn't cleaned properly as thick dirt stuck to the feet. The complimentary breakfast spread was disappointing !! No juice !! No fruits !! They really need to focus on a professional overhaul.

The ambience was amazing !! Calm and serene. The suite room was indeed a class of its own !! The staff was cordial.

Stayed in December 2024

Facility tried to take prepayment before check in and canceled the booking

Location

Stayed in December 2024

Little bit out of the way from maim attractions. Breakfast was very limited...3 choices

Very good value. Good clean, large rooms.

Stayed in December 2024

Limited choice for breakfast. Limited nearby restaurants.

Quiet, very good value. Staff tried very hard to please. Great big rooms. Swimming pool was a bonus.

Stayed in December 2024

The Fans were shaky and making lots of sound

Location

Stayed in July 2024

Cleanliness can be bettered

Stayed in June 2024

Food was superb,but therewhere lot of disturbances outside our room

Stayed in January 2024

They have Bar for people from outside is not good. that is a big minus for hotels. Drunk people around the hotels At the entrance collect rainwater. impossible to enter the hotel area from and to the road

good food and helfull pernal

Stayed in July 2023

Its really on highway Rooms are okay, but not best Not so clean

Place looks original

Stayed in January 2023

The food could have been more better. The choices were only a few. Should need buffet. We stayed for 3 days but didn't even get a single buffet.

The room was fine but the washroom was not clean.

Stayed in December 2022

First double room smelled cigarette smoke and staff were kind enough to swap the room. Bathroom was not maintained very well in the double room

liked the pool and the suite.Food and restaurant ambience was really good. Staff were really friendly and helpful

Stayed in December 2022

Cleanliness, comfortness, facilities

Close to NH 66

Stayed in August 2022

The mattress was not comfortable. Pillows are small, very easy to hit the head on the bed frame.

very clean, historic design and great customer service

Stayed in July 2022

When i chake in the room, it is full of mosquitoes, and i ask for a chang room they chang the room and a lot room on the 2nd floor, and after 1 day, AC is not working weather is very hot i have complaint at 8 pm and up to 11pm no one take enishetiv to solve probalem and after they chang my room 11pm in night in other room AC blower is not working it was so uncomfortable AC air is hit to body ,food service is very bed serv uncooked chapati in food and when requests for replacement take so long bye the time food gets cold and uneatbal

Dont like anything

Stayed in March 2025

Restaurant was average. Safety was average anyone can enter to property through big parking side.

Spacious room. Clean and neat. Water pressure was so good.

Stayed in January 2025

Good

Good

Stayed in January 2025

"I had a terrible experience at Treebo Hotel. The receptionist was incredibly rude and unprofessional. When I arrived, instead of welcoming me, they acted annoyed and barely acknowledged me. I had to wait for an unusually long time for check-in, the receptionist gave me a dismissive attitude and didn't even apologize. This was completely unacceptable and left me with a very bad first impression of the hotel. I expect much better customer service, especially from a well-known brand like Treebo. I won't be returning anytime soon.

What i like there in Treebo are food and the location that its easy accessible. Receptionist and Security persons are very arrogant and unrofessional. I will never suggest anyone to this hotel. If anyone want to go there you can just go and have food thats okay, dont expect any good service and professional touch from the receptionists. Even security person dont care about their customers. Will never visit this hotel again.

Stayed in January 2025

Hotel room was filled with cigarette smoke and were not able to breath and sleep. Food waiting time at the hotel cafeteria was way too high. The menu items were limited. Not much options available when ordering.

Hotel ambience, location, staff.

Stayed in December 2024

I had a disappointing experience at Treebo Premium Travancore Palace Cherthala. The front desk was unprofessional and unprepared, showing no readiness to welcome us. They did not provide basic information about the venue, facilities, or breakfast timings. I only learned about the breakfast coupon after the restaurant staff asked for it. Additionally, the staff who showed us to our room skipped a walkthrough, so my father couldn’t figure out how to use the TV. Our room, located next to the pool, was noisy until 1 a.m., and the toilet was poorly cleaned with visible stains. The shower drainage was clogged, leaving water stagnant in the area for over an hour. Furthermore, the staff were rude to my mother while she was retrieving something from the car but polite to me when I intervened, which highlighted their discriminatory behavior. Despite Booking.com stating that payment could be made at the venue, I was pressured to pay in full two days in advance, causing unnecessary stress. The staff remained inflexible over the phone, but upon arrival, the venue was not busy, and payment was accepted at check-in without issue. These issues were entirely avoidable. The management must improve their professionalism, ensure better communication with guests, and honor Booking.com’s stated payment terms to avoid creating such stressful and unpleasant experiences, especially for international travelers.

The hotel is easily accessible as it is located alongside the national highway. The parking area was spacious and well-maintained, adding to the convenience.

Stayed in December 2024

staff needs to hospitable, anticipation of needs missing, lack of in room amenities

traditional theme and location

Stayed in December 2024

all good

luxury hospitality

Stayed in November 2024

Good

Good

Stayed in October 2024

The washroom was very dirty. Even lift facility is not available. For senior citizens and pregnant women how can go to 2nd floor without lift. For all properties now lift facility is available. AC is not working properly

Ambiance

Stayed in July 2024

The ambience and the staffs.

Stayed in April 2024