I stayed at the hotel for 1 week and the breakfast was the same, no change of the dishes. Also I had the breakfast included in my booking, but some basic drink as espresso or capuccino was extra charge, something that is really impossible to thinks in a 4 stars hotel. There are no advise on the booking. premise: i was at the hotel during christmas week and i asked to have dinner on the 24th and 25th. i was denied the possibility because i was told that everything was booked and to look for another restaurant. now i can't believe that there was no room on those days. in fact i checked on the 24th and 25th and i noticed that there was room. now as a guest in my opinion i should have had the possibility to choose and have dinner in the restaurant. Finally early close of the kitchen.

Excellent position for the trip outside Reikyavik.

Stayed in December 2024

Room was small. Not value for money.

Location

Stayed in September 2024

The least interesting breakfast on our 12 day trip at an outrageous price as an add on

staff was pleasant

Stayed in August 2024

The shower I did not like the shower and it was dangerous. There is no need for any hotel charging what they charge to have a shower that is impossible to get into and also impossible to operate the tiny button that controlled the water was extremely hard to push. When I asked for help with it, the woman who was at least 40 years younger than I was not able to push it in either.

I liked the location, I liked the desk. Staff were wonderful.

Stayed in August 2024

Poor outlets, no room thermostat for temperature control, very expensive for what you get. Understaffed no parking!

Close to old town

Stayed in July 2024

Pricing and lack of service and friendliness

Location

Stayed in July 2024

wanted to charge $50 for early check in; asked if they would take $30 and they did. I find it ridiculous that there is a room ready but they want let someone use it even though it is available

location was good

Stayed in July 2024

No storage in the room, small rooms for the price

Loved the breakfast buffet

Stayed in June 2024

No sun or thermal blocking curtains. In the land of midnight sun, you would expect this to be a default option. We were given alternative rooms to choose from but they weren’t much better. For the rate we paid, we were expecting to be able to sleep a bit more in the morning…breakfast was also limited in terms of what was on offer and we were very surprised to discover that espressos and capuccinos were not free (we paid about 12 eur for 1 espresso and 1 cappuccino which is overly expensive even for Iceland..).

Great location. Helpful staff.

Stayed in April 2024

The room was already expensive at £330 per night. We arrived on an early flight and were at the hotel at 11.20am. My room was ready but I had to pay 50Euros as an early access fee to use it, even though it was obvioiusly available and not being used. That felt very money-grabbing. The hotel is on top of a very, very loud bar which plays music until at least midnight. Luckily I was on the 5th floor so only could hear the drum beat faintly. I feel very sorry for anyone who was on the lower floors (perhaps they have very good sound-proofing for those rooms).

One of the most centrally located hotels in town, in the same square as the Icelandic parliament ('alpingi'). Helpful staff, good sized-room ('business single') with excellent shower and cleaned to a high standard.

Stayed in December 2023

Room was small, value for money was low

Location and free Wifi

Stayed in September 2023

There was no storage in the room at all so could not unpack. We were guilted into not having our room cleaned daily. It was unpleasant to come back to wet towels and an unmade bed. Cost should have we been lowered due to lack of service for 4 days. Breakfast selection was good but the eggs and bacon were stone cold every single day.

The location was great. Staff were helpful. Quiet room.

Stayed in August 2023

Only one person at the front desk who was constantly busy. Always a line waiting to check in or check out. They wouldn’t answer the phone when you called.  Had to go out on the street to find a taxi because I couldn’t talk to anyone.

Great location

Stayed in August 2023

Well my parents missed there flight to Iceland. I understand that the room I booked was non refundable. Booking was willing to cancel the hotel was not. The hotel could of said yes or offered half price the cost.

Stayed in July 2023

room was too lound during the night, breakfast and service for breakfast was bad. darkening curtains broken, no service carrying luggage (which is expected in that kind of hotel)

excellent location and a friendly young man at check-in. room was clean.

Stayed in July 2023

The price was very expensive, yet breakfast was not included. Got in late,was my birthday. Except for the expensive mini bar. Nothing was available. The only thing that was good was the front desk staff. Otherwise, I would not recommend an overpriced hotel to anyone.

The location.

Stayed in May 2023

Location a doubled-edge sword as music could clearly be heard from a nearby club until 3am Couldn't get air-con to respond to reset Was woken 3 times on check-out morning by housekeeping entering the room whilst I was in bed. It seems the manager had incorrectly entered into the system that I had checked out early. Even so, it doesn't explain why the first two people didn't go to the manager to rectify the problem, it took a call from me to reception after the third person entered to fix it

Decent location, nice Art Dec-style touches, highly competent and pleasant staff on reception

Stayed in February 2023

there was a private party there on the Friday night which was so loud my room was shaking. I couldn’t think about going to sleep until this stopped around 11.30pm then he staff were moving tables and chairs around which created more noise. when your paying this type of money for a hotel you don’t expect them to be throwing party’s. Your either a classy hotel or a night club

beautiful hotel and great location

Stayed in January 2023

perfect location, great breakfasts

Stayed in September 2022

we had a booking for a deluxe room as we had large quantities of luggage. the room we were given - 518 - was very small due to it’s position in the corridor. Tiny windows as it was top floor, not at all like the appearances shown online. Unable to turn off heating. I sent an email about the room size to clarify but no one replied. We had tours booked so didn’t have time to wait in the queue at reception. I’m sure other rooms are better than this, however this particular room was a disappointment.

great location

Stayed in September 2022

We expect a pool and hot tub to be available in the morning and/or evening. Their hours are from 10:00 am to 8:00 pm, which doesn’t allow for either. Guests, especially in this city, will generally be out enjoying activities and meals and want to come back to the hotel in the evening to use the spa area. Of all the hotels we stayed in, this was the only one with a pool or hot tub that wasn’t available at night. In Iceland it’s common to swim/soak after a long day. Those facilities were a main reason we’d chosen this property.

Stayed in September 2022

the terrible noice of a nearby bar with live music, really absurd

Stayed in July 2022

first room was extremely small and overlooked a narrow internal area. the second room was reasonably sized and with more air albeit no views.

it’s 20s style

Stayed in June 2022

Parking facilities or passes would have been welcome

Breakfast was reasonable. Hotel was well located in the city.

Stayed in March 2022

My room was opposite some sort of commercial space where a light stays on all day and night and is very very bright.

Beautiful building and centrally located. Excellent service.

Stayed in October 2023