The property location was great, we were centrally located, a 5 min walk from St Marks square. There are lots of lovely restaurants very close by too.

Stayed in July 2024

The advertised “king bed” was two twins pushed together. They constantly slid apart and created a “crack” in the middle of the bed that was very uncomfortable. Thin walls as well.

It was a good location and the concierge was helpful in booking a water taxi to the airport. Clean room.

Stayed in July 2024

Old bathroom and finishes

Location and staff

Stayed in June 2024

The room was dark, decor very dated ie feathered lampshade, and the room smelt damp!

We had dinner along the canal in front of the hotel and the food was excellent!

Stayed in May 2024

The room was on the small side (consider upgrading), but having said that, great facilities within room, comfortable bed, clean en-suite. We used the hotel as a crash pad for sight-seeing and it was perfect for the job.

Loved the location and thought it was great value for money. Nice little restaurant on the canal-side where you can watch the world go by.

Stayed in June 2024

The shower was not our favorite The door in the shower was broken.

The staff were amazing Very helpful. The hotel and restaurant staff went above and beyond to make us happy and comfortable. What ever we needed they were there to help. The wonderful hotel staff even met us the first day, took our cases and showed us the way to the hotel. We had a wonderful time in Venice because of the kind people at the hotel.

Stayed in June 2024

Great location. Was my second stay.

Stayed in March 2024

The view. Beautiful, spacious room. Good service.

Stayed in May 2024

We got the room on ground floor level (there is just one). Very poor noise isolation therefor we woke up at 5am when staff prepared the breakfast buffet. Not to mention the noise once guests started breakfast. Rusty nail to repair the shower faucet is a more than questionable DIY fix.

Friendly staff, very good location close to san marco and giardini

Stayed in April 2024

The breakfast- the view - no lounge area - apart from some chairs scattered on a landing, by the entrance so nowhere to sit comfortably and chat when it rained apart from the bedroom.

The staff and the location

Stayed in April 2024

We loved the room and the decor, staff were helpful and friendly and the location was one of the best as a base for sightseeing

Stayed in April 2024

Good view, easy to find

Stayed in April 2024

Nothing at all.

This hotel is located very closely to the ferry, which made it extremely easy to arrive with our suitcases. The hotel is beautiful and we really enjoyed staying here. Room is comfortable, bathroom is very large, and the bed was extremely comfortable also. We ate at the restaurant on several occasions and enjoyed a glass of Chianti out the front whilst watching the gondola’s float by. Food and wine delicious. The service provided to us by the staff, particularly Ronnie and Al Amin was excellent and they were very attentive. We would absolutely recommend this hotel.

Stayed in March 2024

Perfect place to stay. Lovely and quiet room. Kind people who run the hotel.

Stayed in March 2024

First of all the price of property isn’t normal for this kind of Hotel. First of all it is not 4 star Hotel. There was problem with facilities in the room, we had problems with the toilet. Second the breakfast isn’t so great at it was described in comments. And staff, from one side, yes they do smile and help, but from other side you are feeling like they are not exactly like professional Hotel staff.

The bad was really comfortable, and view from window, with singing of gondoliers from the street. And room was clean.

Stayed in February 2024

Very, very, very modest breakfast!! Food is like in a student hostel... Small restaurant with few tables, that was originally part of the reception. Reception staff with very low foreign language skills. They can barely understand English....luckily at the bar was a Moldavian lady able to speak Romanian... I would't qualify it as 4* hotel in any way!! It is something like 3* hotel in terms of services, only location is ok.

Location was ok but it is not at all like displayed in the pictures on Booking.com

Stayed in February 2024

Hairdryer

Very good location, strong wifi, clean and warm, any noise.

Stayed in January 2024

Only thing was, that it had bathtub and i am used to shower style baths, but it is personal preference not a bad thing.

The junior suite with the balcony at the first floor was superb.

Stayed in January 2024

The staff were so friendly and the location very central

Stayed in December 2023

The lighting in the room could have been better. The pot to boil water was in bad shape….dangerous. You need to upgrade your technology. Writing down my credit card number on a piece of paper is not good. You need end tables for the bed to set water/phone etc on.

Stayed in December 2023

The property was stunning , Beautiful and clean. The location and staff were perfect. We will definitely be back.

Stayed in November 2023

Everything is good, comfortable, clean!

Stayed in November 2023

Nothing

Located in a very lovely part of central Florence and surrounded by people walking to see the sights. Lovely people running the hotel.

Stayed in November 2023

Great location and immaculate room.

Stayed in September 2023

Not too clean, very basic amenities and staff tries to sell their packages a lot

Not much

Stayed in September 2023