This stay was not what we had hoped given prior reviews. Room was small but adequate. The shower had all sorts of black mildew or mold growing around the grout lines and seams. Near bedtime we got extremely hot in the room. We carry a portable thermometer and the temp was almost 79 Fahrenheit. when we called the front desk, they told us the AC could not be turned on and that our only option was to open the window. Well it was pouring rain that night. We opened the window anyway and got the temperature to drop a few degrees but not sufficient for sleeping. We had a horrible night’s sleep and woke up covered in mosquito bites from having to open the window. The breakfast was OK except that the bacon was not fully cooked, apparently, because a few hours later my husband had a violent case of food poisoning. He ate nothing else that would have caused a problem. Staff was a bit brusque at the front desk. Did not get a warm welcome and person seemed upset that we asked some questions. Maybe we just caught this place on a bad day but sadly I can’t recommend this hotel.

Great location Nice common spaces

Stayed in October 2024

Noise of drilling work before 8am

Max at Reception was outstanding

Stayed in July 2024

Value Price ratio Just the sofa in the living room. Could have been better furnished to create something much warmer

The space

Stayed in March 2024

We were not in the main hotel, but in some other building 2 blocks away. We had to wheel our suitcases the 2 blocks haul them up the stairs because in this other building there was no elevator. No coffee in the room. The room was very stripped down, felt like a cell. It was very unattractive. We thought we were getting a four star hotel at that price.

The location was good, the staff was friendly. But this was not a four star hotel as advertised and pruced

Stayed in July 2023

we booked superior room, unfortunetly some mosaic tiles are missing from bathroom, wall was dirty, some chip on the furniture, wifi was extremly poor, bathtube was dirty. Overal I felt the room is quite used and not regulary checked. Based on comments and price I had a higher expactation about quality and clearness.

great location, friendly helpful stuff (given list of the restaurant, try to fix poor wifi) bar is available at ground floor, easy to find and also parking is good, i like the size of the hotel.

Stayed in January 2023

Carpeting in room was a bit worn, and the room had a tired feeling , no view

great location, friendly staff

Stayed in September 2022

price was nearly half the next day and the day before

good choice at breakfast

Stayed in September 2022

1. The lady at the reception was very unfriendly. At the check-in she told us on a very rough tone that we didn’t declared our little child by the booking. We apologized and told her that he is sleeping in our bed and also accepted the 50€ additional fee without any comments. The additional fee was high, but ok…the way she communicated it to us felt like a punishment that we tried to cheat her and rob her from the money. at the end we payed roughly 250€ for one night in a wannabe boutique hotel for a 12m2 room and a spartan breakfast. 2. I drove the whole Ferrara to find a parking place, after 45min found one and had to go to the hotel 15 min. on foot. The option was to pay 25€ from 10Pm to 8am for a garage.

the Location of the hotel is perfect, right across the castle.

Stayed in June 2022

If you want to leave your luggage for some hours in the hotel after checkout, you have to rent a locker at hefty 8 € for a larger one, which is ridiculous to our opinion Music on lobby and breakfast room was a bit too loud.

Main building directly at Piazzetta del Castello, facing the Este Castle. Secure storage for bicycles in a small courtyard, which however costs 5€ per bike. Our room in the Dependance was spacious for 2 persons and hat a terrace, although in a small courtyard.

Stayed in May 2022

Very rude staff

Nice place and location

Stayed in November 2023

There are no comments available for this review

Stayed in February 2025

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Stayed in January 2025

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Stayed in November 2024

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Stayed in October 2024

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Stayed in September 2024

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Stayed in September 2024

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Stayed in August 2024

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Stayed in June 2024

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Stayed in July 2024

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Stayed in July 2024

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Stayed in June 2024

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Stayed in June 2024

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Stayed in June 2024

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Stayed in March 2024

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Stayed in May 2024