Bed was not confortabel

location

Stayed in October 2024

The weather was 14 centigrade degrees outside with heavy rain and winds but the air conditioning didn’t work. When I asked the receptionist about it the answer had something to do with law but in many restaurants and shops the AC was working. So what abot that? The wifi reception didn’t work in our room. The answer for this was that it worked in the lobby and everyone could use it. The main issue here is the attitude. He didn’t even attempt to find a solution. He just replied and turned his back waiting for me to leave. Another problem was that, since the weather was 8 degrees at night, we had to use a blanket with it its previous guests’ hair all over it.

The location was wonderful. You can walk from the Santa Lucia train station in only 7 minutes.

Stayed in October 2024

The room facing the canal was exceptional.

Stayed in September 2024

No breakfast

Location, clean and friendly staff

Stayed in October 2024

Wifi can’t reach my room, insufficient furniture and products in room, no breakfast, poor lobby design

Location, staff, room size

Stayed in September 2024

The worst internet. Almost worthless at times. A bit pricey for what you get.

Tight room and bathroom. Too much/too big furniture in the room. Great staff.

Stayed in September 2024

This place is the kind of has been place that makes the whole experience sad. The two doors closer to the canal were shuttered. Breakfast hasn’t been served since before the pandemic. The bed was a hard cot on a stiff metal frame. The bedcover was old and worn. The room was tiny and I felt like the room and the bathroom were so close I could have held hands with my mom from bed while she was at the sink brushing her teeth. It was decent and clean with friendly staff, but the whole time I felt like I was in a space fading into obscurity because nothing has been done to update the space or services.

Nice location

Stayed in September 2024

Absolutely nothing to complain about.

Great location, lovely staff and although the room was on the small side it was very comfortable. Great hotel to stay in.

Stayed in August 2024

There was nothing I didn’t like.

The view from my room facing the canal was spectacular.

Stayed in September 2024

I wished they had a mini fridge!

The people at the front desk were so lovely and had great beach recommendations! We really enjoyed our stay here and every morning our room was reset which was such a luxury! The air conditioning was life saving and we loved the decor, it was also very close to the station which made it very accessible for us!

Stayed in August 2024

Very kind and caring staff. Absolutely wonderful little hotel, hard to find ones run this well these days. Had a view over the canal outside my window, couldn’t have asked for a better deal on a venice hotel

Stayed in August 2024

Very polite staff. The room was clean and comfortable.

Stayed in August 2024

Cant fault the hotel

The room was so much nicer than the pictures, we opened the windows right on top of the canal, it was immaculately clean and modern, great location and friendly staff, amazing shower and hairdryer

Stayed in August 2024

At first it was a pain having to stop for the key every time we went to the room but we got used to it

Very clean and the location was great

Stayed in July 2024

WiFi is very weak, only getting some WiFi signal near the door, rest of the room no WiFi. Mezzanine was hot and no air flow. No window inside, no sunlight.

Washroom is new renovated.

Stayed in July 2024

No

Super location. Super staff. Super room. Super clean. Everething better than we hope.

Stayed in July 2024

Very close to the train station. Very quiet . Air con cape in handy . Nice view of the canal. Very clean. 24 h Welcoming staff

Stayed in July 2024

No breakfast

Location

Stayed in July 2024

There was nothing to dislike.

Very charming old hotel. Pretty detailing along the floors and walls. Bedroom was simple and cozy. Bathroom was clean and new too.

Stayed in July 2024

Bed cover was not clean. I prefer not to have the bed cover as it is in general does not get cleaned often enough. After we checked out, I received a weird email/ message from the Hotel, that we damaged their bathroom mirror and they asked a compensation of $250. They forwarded an email to me, as if they complained to Booking.com. However I received nothing from Booking. Com. So of course I contacted Booking.com. To which we refused as we did damage anything. It was very strange. We felt as if it was a scam. By what party we don’t know. My advice is to be careful while checking out. They have staff 24/7. When we checked out, we returned the key and told the Receptionist. It was the weird experience with mixed emotions about the hotel.

Location.

Stayed in June 2024

The staff was very kind

Stayed in June 2024

Central location, clean rooms, helpful staff

Stayed in June 2024

Nothing can’t complain

Location was great close to train station and water taxi but far enough from the crowds. Staff were super nice and room was clean and spacious !

Stayed in May 2024

Very kind & friendly people at the reception. Very old and beautiful building and Hotel is been renovated so many things like bathroom are very new and clean

Stayed in May 2024

Main issue was that the room was super hot. Online, it said there was AC. When we got there, they said that they have AC. After getting to the room, he looked around for a remote, couldn't find one and said they don't have AC

Stayed in May 2024