Comfortable and clean, nice fresh made coffee at breakfast, great that you can borrow bikes for free

Stayed in October 2023

Bed was very comfortable. The staff are all friendly and accommodating. Breakfast was delicious

Stayed in October 2023

Friendly staff, very clean facility, conveniently located just opposite Porta Elisa - we will be back for sure !

Stayed in October 2023

None

Neat and great location. The staff is very knowledgeable and welcoming. The breakfast was great!

Stayed in September 2023

The room was very clean and comfy. Breakfast was perfect. Would stay here again.

Stayed in October 2023

Nothing

The room was spotless, the hotel has a nice bar and restaurant

Stayed in October 2023

Nothing - everything was of a high standard.

Fantastic location just outside the city walls. Staff were very helpful. The room was clean and sizeable and the breakfast buffet had lots of choice.

Stayed in September 2023

We liked that we could park our car there, and that they had bicycles available for us to use to cycle around Lucca. The room we had was clean and comfortable with good facilities.

Stayed in August 2023

This was a lovely stay, short walk to old city of Lucca, great facilities, excellent food and bar, friendly helpful staff. We would visit again

Stayed in September 2023

Might try and afford a bigger room next time although the double we had was fine.

Attractive frontage. Great location within walking distance of the city centre. Plenty of on-site parking, which the management said we were welcome to use even after we had checked out, if we wished to sight-see in Lucca. Extremely efficient and courteous staff. I asked for an iron and it was delivered immediately, together with an ironing board. They kindly made a restaurant reservation for us, and their choice was great. Lovely drink in the bar to end the day - an extremely generous Aperol. Comfortable bed and very good buffet breakfast the next morning. Can’t fault this hotel in any way and would certainly make it our first choice when staying again in Lucca.

Stayed in September 2023

A lovely comfortable room and generous breakfast and the staff were lovely

Stayed in September 2023

I didn't stay long enough...

Location, close to the Lucca city wall.

Stayed in September 2023

Breakfast good but not a 4 star selection : for example no eggs

Close to the city centre, parking directly at the hotel, very clean, friendly staff, comfortable rooms and bed

Stayed in September 2023

No milk in our room to have coffee and no bottled water, but not the end of the world.

It was really clean and tidy, the staff at reception were incredibly friendly and I loved the attention to detail in the rooms. Branded towels etc We had a lovely stay.

Stayed in August 2023

It’s not the first time we are coming to this hotel Alway very good service

Stayed in August 2023

The location is close to the city center (approx. 10 minutes on foot) and approx. 1 hour by car to Pisa or La Spezia (from where you start to Cinque Terre). It is also very close to the train station (for those who don't have a car or don't want to use it). The location is very neat, the staff is very kind and free parking is offered. If I have the opportunity to come to the area again, I will come back here with great pleasure! Until then, I recommend them with pleasure!

Stayed in August 2023

Breakfast was lousy. Boring and cheap. The only thing that was below our expectations.

Friendly and helpful staff. Clean and tidy rooms and lobby. Pleasant atmosphere. Excellent location.

Stayed in August 2023

Man, possibly owner/manager - quite condescending in manner

Easy access to Luca, 2 minute walk to gate of wall. Lovely, helpful young girl at reception. Beautiful grounds to sit in.

Stayed in July 2023

A pool could have been nice but none have one in the area

Breakfast was a good continental. Room was of a high standard. Location was perfect just outside the wall and close enough to the train station but no noise from it. The hotel is of a good standard and most staff very nice especially the lady in charge on reception

Stayed in July 2023

Close to the old town centre, the reception staff was amazing, very helpful. Nice breakfast area with wide range of food.

Stayed in August 2023

If the facility had a pool

Location Excellent opposite the Wall at Lucca. Room very clean and comfortable. Great variety for breakfast.

Stayed in July 2023

The room could have been a little larger. The toilet paper was very thin. The great croissants at breakfast ran out too quickly. These are just minor quibbles and they didn't spoil our very pleasant stay.

The staff were, without exception, friendly and helpful. There was a great selection at breakfast. The location is ideal. This was a return visit - we stayed here in 2014 and the hotel is just as good now as it was then.

Stayed in June 2023

No milk for my morning coffee in the room. And the lift that sunk a bit as you got in it.

Our flight cancelled and they were able to supply rooms at very last minute. Arrived at 2.30am to be met with a very helpful member of staff who spoke excellent English. His help was perfect. Behind a fairly non descript frontage lays a perfect clean and amrt hotel. Not too big and not too small. Plenty of sitting around room, a terrace and rooms are well supplied (except no milk which surprised me as it is advertised as international) Otherwise all there, including slippers. Breakfast in the price and a good continental breakfast spread was laid out for those who wok in time (7am -10am) We had late check out, bags were stred for us while we wandered Lucca for the afternoon. They even ordered us a mini bus. Nothing was too much to ask it appears. Would happily stay again. Not cheap, but they supplied all and more than you would expect. Oh and the sheets on the bed were very very nice indeed.

Stayed in July 2023

location was brilliant just outside the walls . good choice for breakfast staff very friendly and helpful. everything perfect

Stayed in July 2023

Perfect location, amenities and staff

Stayed in July 2023