Via Vincenzo Civitali 38 San Concordio in Contrada, 55100 Lucca, Italy
#11 of 42 hotels in Lucca
Guests' ChoiceBased on 110 hotel reviews
9.0Cleanliness
9.3
Comfort
9.2
Location
9.5
Facilities
8.9
Staff
9.7
Value for money
9.3
Free Wifi
9.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: December 16, 2024
Eythor
NorwayVery nice location that's only a five minute walk from the southern gate to the old town. The bathroom is a little small and feels cramped when showering, but other than that, I was happy with the room. The host was friendly. We mentioned to him that we were vegan, and he bought some vegan croissants and made us cappuccino with plant milk for breakfast.
Stayed in December 2024
Reviewed: October 20, 2024
Jackie
United KingdomAs an English person, it would have been great to have a kettle in the room.
The location was perfect. Very near the station but 10min walk from Lucca’s treasures. Very quiet cul de sac. Also loved the wonderful Alimentera opposite.
Stayed in October 2024
Reviewed: October 8, 2024
Ian
United Kingdommentioning for future guests - there are no lifts; also, to reach nearby station and city gate to Lucca, you cross a rail footbridge with many steps. no problem for most, but you have limited mobility, or poor fitness, and heavy luggage, might not be for you
well maintained family run hotel. very friendly and super helpful hosts. rooms very clean and nice breakfast. well situated just outside city walls for exploring Lucca. would definitely recommend, and would use again.
Stayed in October 2024
Reviewed: October 6, 2024
Kim
CanadaClose to train & village, helpful and friendly hosts, excellent breakfast,
Stayed in October 2024
Reviewed: October 5, 2024
Murray
New ZealandReally good location, close to walled city and the railway station
Stayed in October 2024
Reviewed: October 1, 2024
Jan
United KingdomTrains were a little noisy at times, but not a problem.
Very comfortable and clean. Great breakfast, Good access to Lucca. Close to railway station. The hosts were very friendly and helpful. A very well run hotel. Would definitely come back and recommend this hotel.
Stayed in September 2024
Reviewed: September 30, 2024
David
United KingdomN/A, there was nothing we disliked
Great location, clean room and surroundings, friendly staff and tasty breakfast
Stayed in September 2024
Reviewed: September 29, 2024
Marle
South AfricaClose to the city centre and station. Comfortable, very clean and good breakfast. Value for what we paid.
Stayed in September 2024
Reviewed: September 29, 2024
Kevin
IrelandThe location is excellent and the owners are very helpful and welcoming. I highly recommend the hotel, and I would stay again if visiting Lucca.
Stayed in September 2024
Reviewed: September 16, 2024
Sonia
United KingdomNothing to dislike
Greeted with smile from Marco to this gem of a hotel, 5 minutes from Lucca centre. Lovely small hotel and lovely breakfast. Quiet and comfortable 2 night stay.
Stayed in September 2024
Reviewed: September 6, 2024
Brittany
AustraliaThe perfect, private stay in Lucca. Less than a five minute walk to the train station and old town on a very quiet and safe street. Staff were so friendly and treated you like family. I honestly don't know why this property is only two stars it was clean, comfortable, well maintained, spacious, everything you could want at a very reasonable price...it should be at least a three star property. Loved my time here and would definitely come back.
Stayed in September 2024
Reviewed: September 4, 2024
Ina
NetherlandsReally good location near by train station and the shops and restaurants, clean room and comfortable bed. Good service, the owner is very helpfull and friendly.
Stayed in September 2024
Reviewed: July 31, 2024
Anita
IrelandNothing, I loved everything. However may not suit anyone with mobility difficulties as no lift, and you climb up steps to cross train tracks on way to Lucca. Not a problem for most people.
Everything! Very well appointed rooms, bright and spacious. Excellent location beside train station and very close to Lucca walls. Lovely friendly hosts. Good breakfast. Nice atmosphere.
Stayed in July 2024
Reviewed: July 30, 2024
Andreas
SwedenClean and comfortable
Stayed in June 2024
Reviewed: July 29, 2024
Laura
United KingdomGreat location, clean rooms with good bathroom and very welcome, efficient air conditioning! All staff were very friendly and helpful.
Stayed in July 2024
Reviewed: July 11, 2024
Keelah
United KingdomThe trains were noisy but that is expected with the location. The shower seemed to have mold in it. Not completely sure if it was mold but it seemed like it.
The staff were lovely.
Stayed in July 2024
Reviewed: June 30, 2024
Mel
AustraliaKatarina was an excellent host, very helpful and knowledgeable about the area. The room was quiet and comfortable and the location was excellent.
Stayed in June 2024
Reviewed: June 25, 2024
Darragh
IrelandI had a very comfortable stay, the hotel was kept clean, and the staff were very nice and helpful. I had a pleasant stay!
Stayed in June 2024
Reviewed: June 19, 2024
Nikola
BulgariaThe late start of the breakfast at 8:00 AM - inconvenient if you have business in the morning.
The convenient location near the railway station, the cleanliness and the polite receptionist.
Stayed in May 2024
Reviewed: June 18, 2024
Lei
AustraliaThe staff was very friendly and helpful.
Stayed in June 2024
Reviewed: June 13, 2024
Bente
NetherlandsThe man at the counter was very sweet and helpfull, great central location and good breakfast.
Stayed in May 2024
Reviewed: June 13, 2024
Ellie
AustraliaFantastic position and easy to find. Rooms were spacious and well appointed and exceptionally clean
Stayed in June 2024
Reviewed: May 16, 2024
Roland
NetherlandsNice quiet room, nice breakfast
Stayed in May 2024
Reviewed: April 26, 2024
Kim
AustraliaThe staff were really helpful, great breakfast, clean and comfortable room. Could not fault it. An exceptional stay.
Stayed in April 2024
Salzburg, Austria
Great Barrington, US
Bakersfield, US
Sowayma, Jordan
Piesendorf, Austria
Minami Aso, Japan
Milan, Italy
Lagos, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content