Rione Casalnuovo 115 (Piazza San Pietro Caveoso), 75100 Matera, Italy
#13 of 48 hotels in Matera
Guests' ChoiceBased on 166 hotel reviews
9.3Cleanliness
9.5
Comfort
9.4
Location
9.8
Facilities
9.4
Staff
9.8
Value for money
9.2
Free Wifi
9.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: July 4, 2023
Natasha
AustraliaToilet could be separate in the bathroom.
Breakfast was delicious. The staff opened early for us on the last day so that we could make our bus. Very appreciative!
Stayed in July 2023
Reviewed: June 28, 2023
Marcia
United StatesA/C not quite cool enough.
Very central location and wonderfully comfortable beds. Liked parking off site and shuttle availability.
Stayed in June 2023
Reviewed: June 15, 2023
Lynda
Australianothing
Fabulous renovated hotel located in the Sassi de Matera with a contemporary fit out making it a unique experience. We were impressed with hotel staff and the shuttle service provided to/from our car parking.
Stayed in June 2023
Reviewed: June 12, 2023
Petrus
United StatesThe website should have made it clear that the (free) parking is not onsite. They have a little bus to transport you back and forth. Not a big deal though.
This was one of the grottos converted to a hotel room. It was an exceptional experience staying there, despite the miserable weather in the middle of May. The room was enchanting. The staff went out of their way to make my stay pleasant. Breakfast was excellent and for dinner there are plenty of restaurants nearby. It was a pleasure walking through the old town and admiring the architecture and the views --despite the rain and the cold.
Stayed in May 2023
Reviewed: June 1, 2023
Bowden
United KingdomLocation superb for sightseeing but you need to know to call them for a pcik up form a main road road when you arrive i the town.
Stayed in May 2023
Reviewed: June 1, 2023
Eileen
United StatesThey need a bar. Or at least opportunities for cocktails on arrival. A glass of wine while enjoying the spectacular view would be a special moment. Rooms are quite nice. Beds are a tad stiff and low to the ground for older folks but it is very impressive what they have done with the rooms overall. Staff is excellent. Very kind. Very thoughtful. And most of all very excited about the city of Matera and eager to share their knowledge. Overall a great experience.
Location was beautiful. Breakfast was tasty but limited choices.
Stayed in May 2023
Reviewed: May 29, 2023
Pedro
Italynothing
The location is perfect. The rooms are big and nice. The breakfast is also good.
Stayed in May 2023
Reviewed: May 28, 2023
Barbara
SloveniaOn the page it says that there is parking available, which is not actually true ( there are no parkings in Sassi), but it is also not a problem , because they pick you up and drive you to the hotel and back to wherever you park.
Location is superb. Hotel is in the first row by the canyon. Sleeping in Sassi was really enjoyable and unique. Views from the outdoor terrace were wonderful. The staff are really nice. We would definitely stay again.
Stayed in May 2023
Reviewed: May 19, 2023
Tracey
Italynothing to not like
Roberto was soo soo helpful providing us with great suggestions to make our stay in Matera etc special. The rooms were clean, stylish and comfortable.
Stayed in May 2023
Reviewed: May 18, 2023
Karmen
SloveniaAmazing location, interesting room and equipment.
Stayed in May 2023
Reviewed: May 3, 2023
Frederic
FranceThe time spent at the hotel was too short...
If you go to Matera , stay at Basiliani hotel. It is a wonderful discovery. The view from the room is amazing, the hotel staff is super welcoming and helpfull, the beds are confortable and the situation of the hotel is a little exentrated from the bustle of the city center so you can sit and relax . The breakfast was really good and we sat outside on the terrasse enjoying the quietness and the beautiful view. To summarize: go, go, go...
Stayed in April 2023
Reviewed: May 3, 2023
Anton
SloveniaTop location, good breakfast and very friendly staff.
Stayed in April 2023
Reviewed: March 8, 2023
Manjesh
SingaporeBreakfast!
The location was just incredible. Our room opened up to the gorge.. Hard to describe, but we were just above this incredible canyon. It did mean that very often there were tourists right outside our door, but really it was one of the prettiest spots in the city. The "restaurant street" is right behind the hotel, so that helps too. Breakfast was a basic cold cuts /yoghurt/fruit spread. Could have been better for sure.
Stayed in January 2023
Reviewed: February 23, 2023
Shizuka
United Statesconvenient place, friendly staff
Stayed in February 2023
Reviewed: February 21, 2023
Monica
United StatesNOTHING.... it was amazing.
The place was magical. The hotel is in a great location, and you are part of the old town. Amazing experience. The room was spacious; the people at the hotel super nice and very helpful. I fully recommend this Hotel .
Stayed in January 2023
Reviewed: December 19, 2022
Louisa
Australianothing
the room and view from outside are excellent. all the staffs are so helpful
Stayed in December 2022
Reviewed: November 13, 2022
Thomas
IrelandNothing everything was 100%
We loved the hotel and attention to detail - staff were not only professional (as we both work in hospitality) but were helpful and kind especially Nino and Giuseppe - we have no hesitation in recommending this Hotel
Stayed in November 2022
Reviewed: October 8, 2022
Bruce
New Zealandour room was overbooked but they were very good about the mix up
in a cave
Stayed in September 2022
Reviewed: October 5, 2022
Nikolaos
GreeceIL STYLE CAVEOSO !
Stayed in September 2022
Reviewed: August 29, 2022
James
United Kingdomnothing
Authentic and quirky
Stayed in August 2022
Reviewed: August 25, 2022
Chadi
ArgentinaEverything about it! a little treasure in Matera
Stayed in August 2022
Reviewed: August 17, 2022
Fabiana
United Kingdomexcellent location
Stayed in August 2022
Reviewed: August 14, 2022
Paul
United Kingdomthe staff were absolutely lovely and excellent really helpful
Stayed in August 2022
Reviewed: August 10, 2022
Nevena
SerbiaGreat location, beautiful room, perfect host.
Stayed in August 2022
Bratislava, Slovakia
Negombo, Sri Lanka
Oklahoma City, US
Buenos Aires, Argentina
Playa del Carmen, Mexico
Brisbane, Australia
Vilnius, Lithuania
Grantshouse, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content