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Reviews of Hotel Bristol This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Via Capo 22, 80067 Sorrento, Italy

#12 of 91 hotels in Sorrento

Guests' Choice

Review Score

Based on 302 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    9.7

  • Facilities

    9.2

  • Staff

    9.6

  • Value for money

    8.7

  • Free Wifi

    9.5

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: April 4, 2025

    10
    Definitely recommend! 30 minutes from Positano with a car or scooter 🛵
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Amazing location , great staff and a beautiful hotel. Close to everything ❤️

    Stayed in April 2025

  • Reviewed: April 2, 2025

    10
    I highly recommend this hotel
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    The center is within walking distance. The staff was really kind and helpful. My room had a fantastic and breathtaking view 🏝️. The breakfast was very pleasant and delicious, with a diverse selection of choices.

    Stayed in April 2025

  • Reviewed: March 30, 2025

    9.0
    Outstanding hotel to celebrate my 55 th birthday
    • Leisure trip
    • Family with young children
    • Double Room with Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing it was spotless

    Beautiful location and walking distance to the town

    Stayed in March 2025

  • Reviewed: March 26, 2025

    9.0
    Will stay again
    • Leisure trip
    • Group
    • Double Room with Balcony and Sea View
    • Stayed 5 nights
    • Submitted from a mobile device

    Bit pricey

    Views of Sorento were amazing from hotel

    Stayed in March 2025

  • Reviewed: March 25, 2025

    9.0
    Superb old worldly hotel with the best views.
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    Water in room not complimentary and not allowed to store personal items in fridge

    Room was excellent, really smart and clean. Great breakfast but the views from the room have to be the best in Sorrento. Staff friendly and engaging.

    Stayed in March 2025

  • Reviewed: December 25, 2024

    10
    Superb stay in low season in sunny Sorrento
    • Leisure trip
    • Couple
    • Double Room with Balcony and Sea View
    • Stayed 1 night

    Why location was a 10-15 mins walk to the centre, it was alongside a busy road with a relatively narrow pedestrian path, so appropriate care is necessary when walking. Another small downside in terms of the location is that there are neither restaurants nor grocery shops in the immediate vicinity of the hotel.

    The view from the room over the entire gulf, and directly above Marina Grande was superb. Also, the view from the breakfast room on the highest floor offered more great photo opportunities. The staff was nice and always ready to assist. We got a free upgrade to a room with a balcony. They also accommodated us with a slightly later checkout at no cost. The breakfast was of a good standard for this type of a hotel. The location was around 10-15 mins walk to the centre. The cleanliness of the room was at an acceptable level.

    Stayed in November 2024

  • Reviewed: December 25, 2024

    10
    Superb stay in low season in sunny Sorrento
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights

    Why location was a 10-15 mins walk to the centre, it was alongside a busy road with a relatively narrow pedestrian path, so appropriate care is necessary when walking. Another small downside in terms of the location is that there are neither restaurants nor grocery shops in the immediate vicinity of the hotel.

    The view from the room over the entire gulf, and directly above Marina Grande was superb. Also, the view from the breakfast room on the highest floor offered more great photo opportunities. The staff was nice and always ready to assist. We got a free upgrade to a room with a balcony. They also accommodated us with a slightly later checkout at no cost. The breakfast was of a good standard for this type of a hotel. The location was around 10-15 mins walk to the centre. The cleanliness of the room was at an acceptable level.

    Stayed in November 2024

  • Reviewed: December 22, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    The location and view from balcony

    Stayed in November 2024

  • Reviewed: November 13, 2024

    10
    Exceptional staff and accommodations! Would absolutely return and stay here again!
    • Leisure trip
    • Couple
    • Suite with Hot Tub- Annex
    • Stayed 3 nights

    NOTHING

    The view from our suite was phenomenal! Exactly what an Italian postcard would look like from every vantage point. The restaurants on site served some of our favorite meals, especially the pizza and soup! Loved the ping pong table, pool, outdoor lounge areas and bars; so many places on the property to explore and enjoy. Hot tub and outdoor living area off the suite was perfect.

    Stayed in October 2024

  • Reviewed: November 10, 2024

    10
    Exceptional
    • Business trip
    • Couple
    • Superior Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Water pressure and temperature

    Great old school staff, amazing view, room size Luca is awesome!

    Stayed in November 2024

  • Reviewed: November 9, 2024

    8.0
    Very satisfactory.
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 4 nights

    The view was great, very picturesque. Breakfasts were good and the room very clean and extremely quiet. Going from the front reception to the room was a bit rambling but in its way this is also a special characteristic of the hotel.

    Stayed in November 2024

  • Reviewed: November 6, 2024

    10
    Amazing view to Sorrento and Vezuv directly from your room's balcony!
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights

    Parking and stopping in front of the hotel are very difficult, and the charge is 20 EUR / day. The city center is a bit far from the hotel (but the view is worth the distance). Breakfast is a bit boring and could be more varied (they are not serving prosecco or wine in the morning - hey! It's Italy ;) Bed was so uncomfortable and soft.

    The view from our room's balcony was stunning (it has a view of the whole Sorrento and Vezuv). We've got a bigger category room than we paid for, so our room was huge and had a big balcony (with a sofa, a table with two chairs and two sun beds). The hotel has a great and elegant atmosphere. The restaurant's view is also amazing, so every breakfast was a wonderful experience! The staff is charming and helpful! There are so many floors, but there are also a lot of elevators. In the summertime, they have a pool on the top of the hotel. The mini bar was full of reasonably priced soft drinks, beers, and proseccos.

    Stayed in November 2024

  • Reviewed: November 3, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 4 nights

    View, great staff, breakfast, tour help

    Stayed in October 2024

  • Reviewed: November 2, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    That the hotel did not offer a free shuttle esp with luggage it's a difficult walk and 20+E for a 10 mins car journey is ludicrous! The pool bar was closed but that's possibly because it's the end of the season.

    The lovely breakfast on the balcony put together by the hotel.for my husband's 60th birthday.was a real treat. Our room and all seem to have a unique quirky style. The best views in Sorrento. The service and extra mile the staff went too Smiley staff, attentive (not on their phones which is the norm these days!) The authentic Italian style of the hotel..which was modernised whilst still keeping its charm and wonderful features. The massage was first class and the wellness room. We will be back .....

    Stayed in November 2024

  • Reviewed: November 1, 2024

    8.0
    Very nice stay in this sprawling hotel with amazing views and delicious breakfast
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 4 nights

    It was great

    The view is fantastic, rooms large, breakfast delicious

    Stayed in October 2024

  • Reviewed: October 30, 2024

    8.0
    Had a wonderful time, everything we wanted and needed
    • Leisure trip
    • Family with young children
    • Suite with Spa Bath
    • Stayed 5 nights

    The room was very cold and there was no way for us, as guests, to control the temperature. We often opened the balcony door to warm up the room. The evening meals were not to our tastes and we felt they were expensive for what they were. There were inadequate places to dry wet swimsuits and towels, considering there was a hot tub on the balcony. We struggled to find places to dry these. The final lift up to the 9th floor was iffy, the light occasionally went out and the lift would not move. This happened enough to make us unsure if it would work when we got in.

    The view was stunning, we could see the bay of Naples, Sorrento and Vesuvius from our balcony and our private hot tub. The breakfast was adequate. The staff were very friendly and helpful and any special requests were met promptly and with a smile. The packed lunches provided were huge, sufficient for at least 3 meals! There was good provisions for gluten free eaters, with choices. Shower was hot and had good pressure. The beds were comfortable and there were plenty of blankets to use when we needed them.

    Stayed in October 2024

  • Reviewed: October 30, 2024

    9.0
    Wonderful, accommodating, knowledgeable.
    • Leisure trip
    • Couple
    • Junior Suite with Balcony and Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    Wonderful staff. Old time elegant atmosphere. The view from the pool and terrace over the Bay of Naples.

    Stayed in October 2024

  • Reviewed: October 29, 2024

    10
    I loved my stay so much that I will be back!
    • Leisure trip
    • Travelers with friends
    • Superior Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It was so beautiful! The staff was so helpful! The views were amazing and the location was perfect:)

    Stayed in October 2024

  • Reviewed: October 27, 2024

    10
    Very relaxing
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 2 nights

    The hotel was beautiful and the staff was great. Easy walk to the center of Sorrento. The views from our balcony were wonderful!

    Stayed in October 2024

  • Reviewed: October 18, 2024

    10
    Magical place to stay in Sorrento
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Amazing views and charming hotel. The staff was very accommodating and both the front desk and the restaurant employees went out of their way to take great care of us The included breakfast every morning was exceptional. Our room was very clean and had amazing views of Vesuvius and panoramic views of the sea and the city below This hotel was a delight and a lovely place to enjoy the beautiful city of Sorrento.

    Stayed in September 2024

  • Reviewed: October 15, 2024

    10
    Absolutely Breathtaking Views from your Room
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony and Sea View
    • Stayed 3 nights

    I didn't like we had to check out lol

    Our rooms had the most incredible views from our private balcony, absolutely breathtaking. The hotel was clean, filled with art and the staff was professional and accommodating, the restaurant food was great and every morning they served us with a delicious breakfast over-looking the most amazing views. Our floor also had an incredible olympic sized swimming pool and gorgeous lounge areas throughout the hotel. I highly recommend Hotel Bristol.

    Stayed in October 2024

  • Reviewed: October 6, 2024

    10
    Exceptional! Highly recommend. 🙌
    • Leisure trip
    • Couple
    • Suite with Hot Tub- Annex
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing.

    Superb! The property is clean and perfectly located. The view from our room was AMAZING. We enjoyed the delicious breakfast offered daily.

    Stayed in October 2024

  • Reviewed: October 4, 2024

    10
    Spectacular views of Sorrento and the sea from a spacious well-appointed room
    • Leisure trip
    • Couple
    • Junior Suite with Balcony and Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    See above.

    Nicely appointed Junior suite with plenty of space and light. The view of Vesuvius and Sorrento from our balcony, the restaurant (And yes, there is technically only one restaurant) outdoor pool and lounge was breathtaking. Breakfast was a buffet of a wide variety of healthy and sweet pastries, Coffees, And omelettes or fried eggs on order. Most of it was delicious. The dinner cuisine was not the best I’ve ever had and the buffet salad comes up really short for an Italian salad. However, their eggplant parmesan was the best I’ve ever had. The hotel is located just up a hill on the edge of town, and the bus stop is just out the door, so it’s away from the maddening crowd, but with convenient transportation. The staff was incredibly kind and helpful, Providing us all sorts of useful information. The only recommendation of the staff that I would not agree with would be to take the boat they arrange to Positano and Amalfi for €60. It was uncomfortable and loud. Check into the ferry and bus options first.

    Stayed in September 2024

  • Reviewed: September 28, 2024

    8.0
    Very comfortable and enjoyable despite the run down property.
    • Leisure trip
    • Couple
    • Suite with Spa Bath
    • Stayed 6 nights
    • Submitted from a mobile device

    The decor, music and vibe of the common areas and dining room were very dated and more akin to a retirement home.

    Great service, great location with amazing views. We had a terrific suite that was perfectly situated and well appointed.

    Stayed in September 2024

Showing 1 - 25

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