Minor things that did not affect our stay, like the fact that the air conditioning in our room was weak and there were towels on the wardrobe to catch the likage. The bed felt soft. It is a pity that the concierges are all men. The whole of Venice has this peculiarity of only men in the main and most visible professions (gondoliers, boat drivers/vaporetto drivers, gastronomie fronthouse/waitresses, concierges, ecc.).

The concierges were very kind, helpful and friendly. They answered all my questions when I needed them. They gave us a map and some indications about how to move around. We had a room with a balcony, which was very nice, it was cosy. The room and bathroom were clean, there was a minibar with view items and a safe (big enough to put a computer in). I could leave my bags on the last day at the premises in order to explore Venice further, which was very useful.

Stayed in July 2024

Nothing

The location was amazing, right across the Grand Canal from the train station and a five minute walk to taxis and buses. Great breakfast, lots of choices! Friendly staff, very helpful reception. Perfect room temperature on a very hot day!

Stayed in July 2024

No tea/coffee making facilities, the room was a bit outdated, shower in the bathroom was very low pressure and the water did not get hot. We had to leave our key at the front desk every time we left, which was an annoying but the front desk staff were friendly. The hotel is located 6 mins from train station and 20 mins from Rialto bridge, 30 mins from st marks square.

Friendly staff, comfortable room

Stayed in July 2024

Nothing material

Clean room, nicely laid out. Conveniently placed electrical sockets for charging and good toiletries provided as well as clean linen daily. The hotel was quiet, briliantly located in San Croce across the Grand Canal from Santa Lucia central train station and so minimal slugging of luggage around Venice - only one bridge. Also convenient for the bus station two short low bridges) and great access to all parts of Venice - San Marco, San Polo, Durodoso, Carneggio etc and close to the Vaperetti along the Grand Canal. Would stay there again.

Stayed in July 2024

Nice hotel for the price we paid, very friendly and kind staff. The room was very clean and we had everything we need for our stay. The breakfast was plentiful and delicious. Close to the bus/train/boat station, so we didn't walk a mile to get there, and yet far enough, so no noises and other distractions.

Stayed in July 2024

The only shortage is that the staff a little bit inappropriate where they weren’t that much helpful nor friendly.

Convenient hotel with regards to location, value and cleanliness.

Stayed in July 2024

The hotel was slightly tricky to find the first time and did involve going down a few alley ways which my daughter (11) really didn't like even once we were familiar with the route. For some reason my daughter really didn't like the hotel but couldn't put the reasons into words.

The hotel was near the station, the rooms a reasonable size, clean and comfortable, and quiet.

Stayed in July 2024

Cleanness must be improved

Stayed in July 2024

Where was no view through the window, but it wasn't so important.

Everything was clean and good, small but ok.

Stayed in July 2024

Facilities are limited (no bar, no lunch) but there are plenty of places nearby and considering the price and location still great value.

Great location very convenient and great value, staff give the personal touch and are super helpful. If you want simple value, close to most things, comfortable air conditioned, then this could be a good choice. If I was staying longer I would choose more luxury, but would also have to pay much much more. They get it right here, and the staff are great!

Stayed in July 2024

- air conditioner leaked due our stay - a bit outdated bed, makes noise even with slight turn

- location, close to the train station - WiFi connection - friendly staff

Stayed in July 2024

Wish I asked the females name at the front desk. She took a lot of time with us helping with directions and setting up tours. She wrote everything out and was very patient. Please tell her how grateful we were..

Stayed in July 2024

The lady in charge of the dinning room was rude and not collaborative. Even though we tried to be nice and smiling, she was rude. Brunch was delish though. Plus, please change those old and outdated comforter in the room.

The front desk person was helpful and welcoming.

Stayed in July 2024

The room was comfortable and clean. The staff were absolutely amazing, offering me an early check in and lending me a steamer for my clothes. All staff were extremely helpful and useful. The breakfast was really good & tasty, with a great selection of hot and cold foods, fruits and juices. Overall recommended stay - very happy

Stayed in June 2024

Location, Friendly staff

Stayed in June 2024

The bathroom was small and outdated and not enough lighting. The room did not much natural light either.

The location was great.

Stayed in June 2024

Bathroom is a little dated, but is very clean and well equipped.

Great location, can be difficult to find as GPS doesn’t like Venice but very simple once you get your bearings. Staff are very friendly and the hotel is spotless. Breakfast is a very nice buffet.

Stayed in June 2024

Room was very small with no cup of tea facilities in room tiny little shower the toilet broke

was close to station & walkable Breakfast was good

Stayed in June 2024

Bed was on firmer side

Rooms were clean with a nice sized bathroom. Very traditional room with classical furniture and aesthetic. Excellent location near to train station making it excellent for day trips.

Stayed in June 2024

Elevators were small , the walk to the hotel can be rough if you had a lot of luggage. It was not exactly clear on how to get a hotel porter to push bags for you and the price. Overall rooms were small but that is what I was expecting with the category of hotel selected. I really put a premium on location versus hotel star level.

The rooms were clean and functional, we were on the main island so a bit of a walk from were the cabs/ride share drops you or the taxi boat. The weather was nice so walking to the hotel gave you a bit of a preview of shops, restaurants and overall feel on the area.

Stayed in June 2024

The price for the room was expensive - $500aud per night and I was expecting sheer luxury. But I need to bear in mind that it was a hotel in Venice - one of the most visited cities in Europe and prices have increased significantly since COVID. I was also paying for the location.

The location of the hotel was perfect after a long train journey from Lucern. The breakfast was an adequate buffet, and the ladies serving the coffee/tea and clearing the tables were very efficient and helpful

Stayed in May 2024

The blankets, they were old fashioned and heavy.

Location was perfect, near good restaurants, the bus station and the vaporetto. Breakfast was delicious and it was a nice classic, pretty details.

Stayed in June 2024

great breakfast and location

Stayed in May 2024

The room was a little small. hotel was clean, staff was excellent

Stayed in June 2024

The hotel is perfectly located in Venice. The room was ok as well as its bathroom. I would recommend this hotel if the price is not too high (however consider that Venice is very expensive!). Rather, I suggest not having breakfast since there are a lot of "pasticcerie" (one also close to the hotel) that serve the typical (sweet!) Italian breakfast based on croissants and cakes.

Stayed in June 2024