1. Not value for money. A 5 star hotel should at least have access to a private beach. We were not even advised whether there is a pool, which I doubt exists. 2. The shower had no shelf for shampoo/conditioner/body wash. 3. Complimentary water was placed in the room only once. 4. Breakfast was bland at best. 5. The kettle could not be removed to fill up with water from the tap. 6. The booking venue would not consider cancelling a night, knowing that if we had to leave, they would get the full amount quoted, and they would then let out the room to another customer and still make money. This is not showing any good faith to customers. 7. The toiletries were substandard at best. 8. Compared to a neighbouring 4 star hotel (which had all the facilities, toiletries and amazing customer service, Carrick's pricing is ludicrous for what is provided to customers.

Stayed in July 2023

The staff at the breakfast was unpleasant. They didn't seem to have time to take our orders and forgot to bring our coffee and other items on several mornings. The scrambled eggs were terrible. I didn't feel welcome there at all. We stayed in a round suite and it was like a very nice concrete bunker on the first floor. The view was to the stairs back in the building and to some staff facilities. The room didn't have any natural light and we had to keep the curtains closed due to no privacy. I would expect more from a 5 star hotel's suite! The sea view was accessible only from the rooftop.

The location was very nice! Camogli walking streets, restaurants and the beach very at a walking distance. Also the train station was nearby. The hotel was very clean and cool during a heatwave which we enjoyed a lot during our stay.

Stayed in July 2023

The staff working during breakfast was not so professional. The breakfast is too expensive for what is given. The products are higher quality but there is no so much choice and the coffee is really bad. We also thought that there is a private beach for guests but actually that is not the case. They just have some opportunities to provide a place with umbrella that you need to pay extra on the main beach.

We liked the location of the hotel and the room was nice and clean. The staff on the reception was good and I liked the fact that when we arrived the check in was fast professional and welcoming. I think the person name was Alfredo.

Stayed in June 2023

NOT a 5-star in terms of service level, comfort, and amenities. Service was curt and not helpful. The “extra bed” was a tiny twin in the room, and the staff did not conduct turn down service in the evening, and in fact said “I’m unable to do it.” I had to ask multiple times for the extra sheets, then the pillows which they forgot - more like a 2-3 star service hotel.

Great location near Camogli beach. Really nice rooftop bar and trendy aesthetic.

Stayed in May 2023

location cleanliness

Stayed in June 2023

A waiter yelled at my wife and threatened her when she took her breakfast to the outside terrace, impossible fior a five star house

New and modern

Stayed in May 2023

Very beautiful. Very comfortable. exceptional view from the terrace. very good breakfast. Our stay was amazing after having stayed at very bad hotels and apartments in Italy even though they got really good reviews here on Booking. This was the only one were the ratings and the pictures were actually true.

Stayed in May 2023

nothing

modern, great location, everything was well appointed

Stayed in April 2023

Did not feel like a five star hotel. Felt dated and weird. Needed to have some work done on interiors.

Breakfast was fine. Location was just ok. Room was bizzare, circular bed, lots of angles, no view, not great light.

Stayed in October 2022

Breakfast was incredible - so many options. It was the best we had anywhere in Italy. There was a beautiful cold buffet and you could also order eggs.

Stayed in September 2022

I don't even know what to say. Maybe a soap tray in the shower.

Everything from the main entrance lounge/work out area to the beautiful rooftop bar/hot tub/sundeck and shaded area. Breakfasts are excellent, service outstanding, comfort and cleanliness perfect. Complimentary Prosecco upon arrival as well as complimentary hour in the spa is very classy. Location is great, short walk from train and town centre.

Stayed in September 2022

so clean, so comfortable

Stayed in August 2022

Roof bar could stay open later

clean & modern

Stayed in August 2022

1. This is simply not a 5 star hotel. 2. Girl on reception lied about discounting one night - which was not the case. I was never expecting discount, infact paid full price 3. they didn’t bother to read my request on booking.com 4. breakfast was a complete disaster 5. staff serving breakfast were unprofessional and not trained 6. parking charges are 50 euros per night. no valet parking. 7. we checkout early and didn’t stay for breakfast next morning. PS- it is fair to say many other who were staying had similar experience. I won’t return here, if some gives me a free stay.

location

Stayed in July 2022

nothing at all

one incredible experience. imagine perfect place to stay…that’s it. Rooms are clean, comfortable. Bed is amazing. Staff is super friendly and helpful. But food…oh that’s something exceptional! Dinner at roof top is something I will remember. Hope will come back one day. thank you guys for everything

Stayed in July 2022

I honestly can’t say much because everything was awesome.

Breakfast was great, with lots of options and the set up was beautiful. everyone was kind and helpful. I liked that you could have eggs included in the breakfast and great Italian coffee too!

Stayed in June 2022

Parking quite expensive

Great located, very friendly staff.

Stayed in June 2022

pillows were hard and too big. I woke up with a neck ache every morning.

close to train station and beach

Stayed in March 2023

There are no comments available for this review

Stayed in October 2024

There are no comments available for this review

Stayed in October 2024

There are no comments available for this review

Stayed in September 2024

There are no comments available for this review

Stayed in September 2024

There are no comments available for this review

Stayed in August 2024

There are no comments available for this review

Stayed in August 2024