Tough beds, price, booked a room for 3, which was said to be upgraded to junior suite at checkin but still seemed a room for 2 and 3rd bed was not installed and was just a sofa-bed in the end. For the the price of 377 a night was too high.

Location, updated facilities and modern interior

Stayed in April 2024

I was extremely disappointed with the service, especially considering the premium price per night. Upon arrival, and well aware that a cot for our 9-month-old, which we had requested online, might not be guaranteed, I made a point to double-check with the front desk staff. Despite reassurances from a rather dismissive attendant that a cot had been arranged, we were frustrated to find none in our room at check-in, four hours later. This oversight necessitated a frantic call to the front desk while our baby, needing a nap, was left crying. It took another 20 minutes for the cot to be delivered to our room. Additionally, the communication between staff members was poor. We had arranged for assistance with our luggage upon checkout, calling the lobby well in advance. However, this was not communicated internally, forcing me to rearrange this during the busy checkout process. This delay nearly caused us to miss our train to Florence. For the amount charged, I expected seamless service, which was sadly not the case. This experience was not just disappointing but unacceptable for a hotel of your repute and pricing. I hope this feedback prompts a review of your customer service practices to ensure that future guests do not encounter similar frustrations.

The location was great, near the train station and a 20 minute walk into the main square.

Stayed in April 2024

N/A

The location & the property was nice

Stayed in April 2024

The dated looking room and uncomfortable bed

Across from train station

Stayed in April 2024

The rooms' furnitures are outdated. Would be nice if it can be modernised.

Breakfast selection was good with very patient and helpful service staff

Stayed in April 2024

Room old fashioned, sofa bed uncomfortable and noisy, cannot change temperature in the room, not a proper hairdryer in the bathroom

Na

Stayed in April 2024

Old rooms and furniture . Looks very tired . Not valued the price

Was just one hotel with 5 stars available. But it’s definitely not 5 stars . Old rooms . Looks like with bed bugs, because some people from our group was scratching as morning . Breakfast ok. Location was good.

Stayed in March 2024

Because its located near the train station, tons of homeless people and crime. Smells like one big urine pool. Then when you check out they tell you you have to pay city taxes, almost 40 euro. Not the hotel nor booking mentioned city taxes before or on original booking. I can’t believe this days they use minibar, and more to that they spread snacks outside too so you think it’s complementary but its not!!! To top this they tried to charge me for mini bar charges I didn’t use. Bathroom was terrible, shower cord short, and all water spray out.

It’s location near the main train station

Stayed in March 2024

Breakfast: overcooked green beans are their choice. The selection and quality were mediocre in the culinary center of Italy. Noise from street people near the station. Staff created an unnecessary problem with payment. The area has a ghetto feeling in some areas.

Close to trains. Comfortable lobby.

Stayed in March 2024

Upon check-in, the hotel staff showed themselves to be disgusting!!! and the whole impression of a generally not bad hotel was irrevocably spoiled. The room had already been paid for through booking (180 euros), and upon check-in they asked for a credit card to pay the city tax of 8 euros (in other hotels the city tax is paid upon check-out). The card terminal did not work. I didn’t have cash euros with me, and the hotel didn’t accept cash dollars. Because of this, the hotel staff refused to check me into my room for half an hour. I had 2 children with me, one of them was 1 year old. all this time, my children walked around the hotel lobby and did not understand why they were not checking us in. when I said that this was bad service, the girl at the reception answered me - “so what!??”. Only after I started swearing and said that I would go to the ATM and withdraw cash to pay 8 euros of city tax - they gave me a room key. a lot of nerves and time were wasted. I will not return to this hotel again

Stayed in February 2024

Rooms with old appliances. Shower grandmother style.

Near to railway station

Stayed in February 2024

Small tv, no desk space on junior suite. Old-ish furniture.

Functional, well positioned. Good breakfast

Stayed in February 2024

Rooms are very dated not welcoming to us the bar a lack of staff.

Location is great as opposite the station for the airport.

Stayed in January 2024

Breakfast included doesn’t mean you can get a coffee, but you need to pay 5.5€ per person every morning!

Comfortable rooms, nice al a carte restaurant

Stayed in January 2024

Although they have claimed gym facility on their page, the gym hall was closed. The biggest problem was on the departure: after we checked out, the parking spot has asked us to pay 30 Euro. We have told them in their page, it was mentioned that the private parking is available and if the spaces are available there is no charge. When we arrived in the hotel, the parking spot was empty and there was no warning that this area is not belonging for the hotel and managed by private company. When we went to reception to tell them that their information on the page is misleading; they refused to accept the information with a very rude manner and forced us to pay the amount. Actually we were surprised that a nice hotel is trying to mislead their clients by saying that the parking MAY be free or MAY BE not free. We finally paid the amount but will ask hotel to reimburse the amount to us immediately.

Everything was pretty much ok until our departure

Stayed in December 2023

Reception rude

Stayed in December 2023

There are a few things: - I was traveling by car, and wrote and call to reserve a parking. Despite all endurances it was booked, they parking guy didn’t have my name on the records (they had plenty of space though) - entrance to the garage is not that “intuitive”, perhaps worth a warning for people not used to this kind of entrance - my room developed some strange noise and had to change room at 2am as it was not possible to sleep. They didn’t even offer me a bottle of water as an excuse… not that customer friendly - hotel is big and clean and somehow classy… 20 or 30 years ago. Quite heavy dark decor in rooms. -

Location for people traveling via train is excellent

Stayed in December 2023

The temperature of our room wasn’t dimmable so we spend the first night sleeping with the windows opened because it was extremely hot, we called 4 times in order to get it fix but nothing happened, then they offered us another room that was fine and the temperature was dimmable but we had to call the staff 2 times ( different days)because there was no hot water for the shower … things that you don’t expect to run in to when staying in a 4 stars

Great location, the staff is very helpful and made everything to helps us with all the issues found during our stay, the restaurant and the breakfast menu are great

Stayed in November 2023

Complementary drinking water for hotel guests was not provided in the rooms. Mattresses were sagging and pillows were lumpy.

Good location right opposite Bologna Centrale train station. Restaurants, pharmacy, cafes in walking distance. Very clean and upscale hotel appearance.

Stayed in December 2023

more value for money, given the farther distance to city center, pricing could be more attractive

Location, it near to the train station and within walking distance to the city center

Stayed in November 2023

10/15 minutes to get hot water for the shower. Breakfast selection limited Room heating couldn’t be controlled

Location near the station

Stayed in November 2023

Bed was not very comfortable

Great location Rooms were spacious Got free upgrade Close to central station

Stayed in November 2023

The ratings would have been way better if this wasn't for the fact that my card was charged for the " city tax" when in fact I paid that tax in cash upon the check out. Got in touch with the hotel via booking.com chat and was completely ignored. It's about principals and paying attention to details as mistakes can happen to everyone. Ignoring your guest concerns, especially when it comes to money, is absolutely shocking. Make sure when you pay in cash to ask for the receipt!!!

Stayed in November 2023

The bed sheets were not impecably clean

Close to the train station. Good restaurant

Stayed in November 2023

They claim to have a concierge, but they don’t. I asked for the train schedule to Florence and they told me to go the train station and look at the board. They were so unhelpful that I was shocked, I am use to hotels printing out schedules and helping you book. In addition one of the lifts shakes like it is going to fall down.

It was near the train station and not far from town. Rooms were not bad.

Stayed in October 2023