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Reviews of Starhotels Excelsior This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Viale P. Pietramellara 51, 40121 Bologna, Italy

#23 of 108 hotels in Bologna

Guests' Choice

Review Score

Based on 2584 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.1

  • Facilities

    8.8

  • Staff

    9.1

  • Value for money

    8.3

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1276 - 1300

  • Reviewed: May 4, 2023

    7.0
    An okay stay at a 'cookie-cutter' hotel.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    It was fine - for a chain hotel that caters to businesses and those with expense accounts. Perhaps the breakfast is so exceptional that it's worth the €15 per person but we have never had to pay that much and are not likely to.

    This hotel is just across the street from the train station. It's a 'conference hotel' and, as such, has no real charm or anything to endear it to guests. It could have been located anywhere. That said, it was clean, the room was fine (although we didn't really have much of a view), the cleaning staff was cheerful and the receptionists were quite efficient but it was obvious that the hotel caters to those in town on business. We didn't try the breakfast as €15 per person was more than we were willing to pay. (We've had some wonderful breakfasts in Scandinavian hotels that are included in the price of the room). In short, everything 'worked' at the hotel but there was nothing special about it or anything that would cause us to return to it.

    Stayed in April 2023

  • Reviewed: May 4, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Overall, the structure is a little bit old. And very big. There is a constant checking-in and checking-out, at the front desk more personnel could be needed or a way to do a self-check-in or, at least a self-check-out could be helping. Bathroom was also dated, and pieces of the shower were ruined or broken. Toiletries was missing or under the expectations for a 4* Hotel. Furniture is also a little bit dated and would need a restyling, from my point of view.

    The Hotel is a big one located just in front of the main station. Rooms are spacious (even the superiors). The breakfast is excellent with a very large buffet. It is to appreaciate that someone of the staff is always there traing to respond to every need.

    Stayed in April 2023

  • Reviewed: April 28, 2023

    7.0
    good hotel
    • Leisure trip
    • Travelers with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    the location is good for the train station but a bit far from main attractions

    the beds were super comfortable

    Stayed in April 2023

  • Reviewed: April 21, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The AC /ventilation in the room and the breakfast

    Location, staff, room size

    Stayed in April 2023

  • Reviewed: April 21, 2023

    3.0
    Not cost effective
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    re was nothing special with breakfast although it was promised to be excellent. Amazingly for omelets one was asked to pay. Unbelievable

    Nothing special

    Stayed in April 2023

  • Reviewed: April 15, 2023

    7.0
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 4 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: April 14, 2023

    4.6
    Not dog friendly
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Please don’t book this hotel if you’re expecting it to be pet friendly. We were greeted with a long list of do and don’t in relation to our small well behaved dog. The staff were rude and abrupt in dealing with our pet.

    Nothing

    Stayed in April 2023

  • Reviewed: April 8, 2023

    7.0
    A lovely hotel with great staff. Wifi very poor and TV didnt work
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Wifi was very poor- TV didnt work Area around the hotel was quite dodgy.

    The staff were very friendly, helpful and the hotel itself is spotless and in great location to train station and Bologna centre.

    Stayed in April 2023

  • Reviewed: April 5, 2023

    7.0
    good choice overall
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 4 nights

    breakfast - way too busy on some of the days, and lack of choice for my family who are dairy free.

    Professional staff, nice family room, quiet, modern facility

    Stayed in April 2023

  • Reviewed: April 3, 2023

    5.0
    Was expecting better
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 3 nights
    • Submitted from a mobile device

    For more than 250£ per night, I was expecting way better. Room was OK, not really that big, basic decor, but defective air conditioning meant it was so hot we had to keep the window open. Breakfast was ok, nothing special. People working at the hotel were nice and polite. Overall OK, but it isn’t a 250£ a night hotel.

    Location relatively close to the city centre and to the main train station, although train station area not very glamorous.

    Stayed in April 2023

  • Reviewed: March 30, 2023

    1.0
    Very Poor
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night

    We stayed in room 319. From 6 o'clock in the morning, the cleaning staff started to make noise around in our room, rooms above and rooms next to us.

    The location is very convenient as it is opposite to the train station and walking distance from the city centre.

    Stayed in March 2023

  • Reviewed: March 26, 2023

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    location

    Stayed in March 2023

  • Reviewed: March 9, 2023

    7.0
    very welcoming staff and very comfy bed!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was super hot. there was a slight smell of damp in the bathroom and the blackout curtain was slightly broken.

    close to the station and the centre. very sweet and helpful staff. The bed was fantastic!

    Stayed in March 2023

  • Reviewed: February 9, 2023

    1.0
    Never again
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 2 nights

    No hot water, restaurant closed to guests who were not part of an Enel seminar. Next night bar closed even early evening. No hot water all first night. Heating fan more than noisy. Breakfast quality of products poor. Breakfast staff miserable. Not to be recommended at all.

    Not much, the bed was good. Little else.

    Stayed in February 2023

  • Reviewed: January 13, 2023

    7.0
    Good spot for an early or late train
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night

    double room was really 2 single beds that weren't together

    across the street from the train station

    Stayed in January 2023

  • Reviewed: January 5, 2023

    1.0
    STAY AWAY - CHEATS
    • Leisure trip
    • Group
    • Deluxe Triple Room
    • Stayed 1 night

    They claimed 5 of us ate breakfast which is a total LIE. Only two people had breakfast and wanted to charge us 45 EURO for nothing.

    The location.

    Stayed in January 2023

  • Reviewed: January 3, 2023

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Unpolite inefficient personnel. Not helpful in anyway. Located in a hazardous area.

    Stayed in January 2023

  • Reviewed: November 30, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Breakfast was disappointing: lots of average quality food, mostly sweet and complemented by some low quality cold cuts, insipid scrambled eggs, and German sausages.

    Stayed in November 2022

  • Reviewed: November 29, 2022

    7.0
    does the job but could be improved
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    biggest hiccup was at the end of the stay checking out, the receptionist seemed to insist that we did not pay for our stay when I showed her my bank statement for the booking.com charge for the whole stay. she seemed to insist that only a deposit was taken and not charged. would have been better if she had checked before insisting. hotel doesn’t have an iron which I found odd. rooms are slightly dated. air conditioning did not work well.

    great location opposite train station, housekeeping was great, basic but functional gym, comfortable bed, great shower

    Stayed in November 2022

  • Reviewed: November 28, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights

    In that price breakfast should be included. Also it wouldn't be difficult to offer a few basic things to the guests such as a small bottle of water.. Rooms should be more modern maybe.

    Great location next to the train station and close to the city center. Clean and spacious room. Staff was polite and helpful.

    Stayed in November 2022

  • Reviewed: November 22, 2022

    5.0
    clean well located hotel. Reception staff ultra friendly & helpful. Breakfast awful including the unhelpful staff
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    breakfast.

    location

    Stayed in November 2022

  • Reviewed: November 21, 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast

    The rooms were had okd furniture and cheap laminated floor. I paid in full cash after checking out and they took the money from my Credit card that i used to so the reservation and it took be more than a moths to get the money back . Customer service is appalling nevee answer any of my emails. The only good things was the breakfast. Not good vakue for money at all. Very sad reflecting badly on the Italian Hotel industry. I felt ashame as an italian citizen about their luck of professionalism.

    Stayed in October 2022

  • Reviewed: November 15, 2022

    7.0
    Good
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Fridge was not working

    Stayed in November 2022

  • Reviewed: November 14, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    old

    location and room size

    Stayed in October 2022

  • Reviewed: November 5, 2022

    6.0
    Average stay and expensive for what hotel offers
    • Business trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Despite the room was spacious, AC is very noisy, shower … forget about the hot water at least for 5-10min (that was the case with my room), walls are not soundproof you can easily hear everything around, too crowded hotel so I believe the lobby is not big enough for the number of people visiting them.

    Good location if you want to explore Bologna and cities around. Stuff is very professional and helpful.

    Stayed in November 2022

Showing 1276 - 1300

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