WiFi poor despite raising issues . Extra table in room would have been useful

Location Good space in room Staff Breakfast

Stayed in April 2025

The room was spacious and very comfortable and the hotel is beautiful. The location was wonderful and within easy walking distance to the sights of beautiful Palermo. We greatly enjoyed our stay and would happily stay here again.

Stayed in April 2025

Bathroom was awkward because of the set up with shower/toilet. Electrical plug in bathroom did not heat my hair iron. Was able to plug in in bedroom area but there was no mirror - ended up using my iPad camera to style my hair. 😂

Comfortable, quiet and great staff.

Stayed in March 2025

The bathroom: there was nowhere, no shelf, etc to put things, no hooks to hang up towels etc. I had to hang up my pyjamas on the shaving mirror.

Lives up to the title “Grand”. Like moving back in time to old times of luxury travel. The staff were exceptionally friendly and we have to mention Claudio and Wim.

Stayed in March 2025

Very friendly and helpful English speaking staff for foreign visitors. Rooms were clean and accommodating with an old world charm. Close enough to the main attractions but distant enough for quiet and solitude.

Stayed in March 2025

Nothing

Excellent hotel with great staff and outstanding breakfast.

Stayed in March 2025

Lack of tea and coffee in the room. No natural daylight in my room. But was fine.

The porter was lovely :) Would have been nice to have complimentary tea and coffee facilities in the room but it had everything else and we had an amazing stay! Loved the English breakfast tea and the free biscuits from the kind man at the bar was just lovely x

Stayed in March 2025

We were there towards the end of carnival and it was a bit noisy at night.

The location was great, it’s close to the opera house. There are plenty of cafes and restaurants nearby and it’s a great base. Hotel staff were great and the reception staff extremely helpful. Breakfast really good selection and was open for a decent amount of time.

Stayed in March 2025

Lovely friendly staff. Beautifully decorated. Nothing was too much trouble. Would certainly use again.

Stayed in March 2025

The decor, great location and friendly staff. Large comfortable room.

Stayed in March 2025

Wifi was mostly on but sometimes off.

I liked the bar area and bartender, nice way to wrap up the evening. The breakfast was good.

Stayed in March 2025

Being advertised as having a fitness centre was a joke. There was a treadmill and an exercise bike in the lobby outside the massage rooms.

The beautiful faded glory of the rooms and the hotel as a whole.

Stayed in March 2025

Really helpful staff throughout the hotel especially the reception desk.

Stayed in March 2025

Room was a bit noisy - Italians do like their car horns !!

Old style grandeur in a very good location. Staff friendly and helpful. Breakfast was very good - especially the cake selection ! Extremely good value for money.

Stayed in March 2025

Air conditioning wasn’t the best

Authentic decor and little extras like the chocolate before bed etc.

Stayed in February 2025

Beautiful hotel, comfortable, friendly and helpful staff.

Stayed in February 2025

Nothing

Elegant, clean and old school. How hotels used to be and should still be now.

Stayed in February 2025

Really nice hotel

Stayed in February 2025

ery good location of the hotel in the middle of the city, but still quiet. Many good restaurants in the area.

Stayed in February 2025

The room temp was too hot. We were showed how to turn it down which we did but it didn’t make it any different

It was a beautiful old style hotel. Staff were lovely from the bell boy to the amazing breakfast staff who were always there for you. Bed comfortable and room dark . A great stay

Stayed in February 2025

By default there's no electric kettle for you to boil water. But if you ask the staff, they can bring you the set. Also the room I got is quite small, ok for one person but it won't fit more than that. The breakfast choice is rather limited considering it is a 5 star hotel and the dishes are quite standard, without any true specialties.

Location is good, within walking distance to both the sightseeing area as well as to the port. The staff is helpful with my requests to send extra water/coffee and provided me with the info on the airport shuttle, which is not reflected through Google Map. The room I booked is small but clean, with boutique interior. The shower is nice with strong water.

Stayed in February 2025

It is outdated, with a classic style.

location is perfect, near to the main walking area with a lot of foods and stores.

Stayed in February 2025

Room can get stuffy, and street outside is extremely noisy with traffic if you keep the windows open

Gorgeous decor, high end service, and wonderful breakfast buffet

Stayed in January 2025

Our standard room was without a view, but we did not expect to have such a small window.

Nice breakfast room on the top floor, with a lot of choice. Very large bed. Parking valet. Bar and cosy lobby.

Stayed in February 2025