Skip to main content
  1. Hotel reviews homepage
  2. Italy hotel reviews
  3. Lombardy hotel reviews
  4. Milan hotel reviews
  5. Reviews of Smart Hotel Central

Reviews of Smart Hotel Central This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Via Napo Torriani 28, Central Station, 20124 Milan, Italy

#91 of 456 hotels in Milan

Guests' Choice

Review Score

Based on 960 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.4

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    8.4

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: May 2, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast is very expensive, even for kids

    The location was perfect, close to the station so easy to get around. The staff is very friendly and helpful.

    Stayed in April 2025

  • Reviewed: May 1, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    You could hear tvs from other rooms but that's only if you were close to the door.

    The hotel was literally a 5 min walk from my train. The room was nice, clean and the bed was super comfy! The hotel was also right by the metro station so that made travel in Milan super easy and quick.

    Stayed in May 2025

  • Reviewed: April 28, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Great location according to our needs. Great service and breakfast. Close to train station, metro, and city center.

    Stayed in April 2025

  • Reviewed: April 27, 2025

    9.0
    Great location, friendly, big size rooms
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Only improvement I could suggest is better internet for business travellers; no issue for regular use

    Great location, very friendly, wonderful experience. Thank you

    Stayed in April 2025

  • Reviewed: April 16, 2025

    8.0
    Great location, friendly and helpfully staff
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was over priced

    Close to transport and modern

    Stayed in April 2025

  • Reviewed: April 14, 2025

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Lack of coffee machine or even a water kettle in the room, UNLESS you ask for it from the front desk then they will send it to you!

    Location, cleanliness, friendly and helpful staff

    Stayed in April 2025

  • Reviewed: April 12, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No option to cool the room...far too hot.

    Stayed in April 2025

  • Reviewed: April 2, 2025

    8.0
    Relaxed.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It felt more like a 3* hotel instead of 4*

    Very central but not like too much

    Stayed in March 2025

  • Reviewed: March 31, 2025

    9.0
    Nice hotel!
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast could be better for its price 16€. Not the best soundproofing!

    Very pleasant stay! They did a free upgrade for me! Very comfortable bed, big bathroom, everything is brand new. Very clean!

    Stayed in March 2025

  • Reviewed: March 31, 2025

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    It was cold in the room

    The location

    Stayed in March 2025

  • Reviewed: March 30, 2025

    9.0
    Great lcation with nice room
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Strange smell in the hallway from out of elevtor to the way all the way so that i need to walk fast. The DND sign and be only set ehen the room key was put inside the socket. When u take out the keu and leave the room, there is no paper sign for hanging up outside the door.

    Staffs were great and friendly. Very easy accesss to the station and metro in just few min walk. Bathroom is very new and clean.

    Stayed in March 2025

  • Reviewed: March 29, 2025

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The front desk was very helpful, especially Kevin who helped me with everything throughout my stay and a lady who took her time direct me to shopping.

    Stayed in March 2025

  • Reviewed: March 14, 2025

    9.0
    Value, great location to Milano Centrale, ergonomic bedroom design, helpful staff. Great
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    Friendly staff, flexible where they were able ie to give access to my room early. Love the layout of the room... well thought out with the open storage concept. Bit confused by the auto lighting in the bathroom (tried to find the switch for a while) but makes sense (when I realised how it worked). Great capsule hotel near the station.

    Stayed in March 2025

  • Reviewed: March 8, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The noise: and this depends on whether you have considerate or inconsiderate guests. The doors have a tendency to slam, and when they slam, the walls rattle and shake. My first room was surrounded by inconsiderate people; the second room was fine: the staff accommodated my request to change, and that solved the problem. Also, the place is beginning to experience some wear.

    The location and staff, from front desk to cleaning, was great. The bed was comfortable. The bathroom was large, clean.

    Stayed in March 2025

  • Reviewed: March 6, 2025

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything

    Stayed in February 2025

  • Reviewed: February 28, 2025

    10
    very clean and modern . helpful and friendly staff :)
    • Travelers with friends
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    the thermostat was not staying at the temperature that i set it at . I would turn it down to make it cooler because the room was on the warmer side, but it would jump back up to a set temperature. maybe i was just doing it wrong. it was not a big deal , i ended up sleeping with the window open and i was comfortable.

    needed a room to stay in pretty quickly and this hotel stood out to me more than the others . I booked it at a very fair price on kind of a short notice . I got what i paid for. I loved it , the room was modern and cozy. If im ever back in Milan and need a place to stay, i will choose this place again ! :)

    Stayed in February 2025

  • Reviewed: February 20, 2025

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    As always, amazing staff and very helpful.

    Stayed in February 2025

  • Reviewed: February 20, 2025

    10
    Lovely place
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing , everything was great

    Staff are extremely nice! Everything was great!

    Stayed in February 2025

  • Reviewed: February 19, 2025

    8.0
    Stable.
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    TV and telephone did not work in the room, reported to reception and they immediately sent a technician. He clearly did not know what the problem was and would return after a few minutes, as I saw from his look i did not see the technician again. You could not adjust the heating and we reported this to reception, they could operate it from there by entering my room number but this did not work either = slept with a child in the room 26 degrees in the room. We remove to another hotel.

    The hotel is very clean which is very important to us. The staff is also very friendly and helpful also the technician who did not show up after he told me to come back very was friendly. As advice I can give you to always book 1 night in a hotel first and if it is not good you can always move without incurring extra costs.

    Stayed in February 2025

  • Reviewed: February 16, 2025

    8.0
    Convenient for short stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was too warm despite the fact we turned off the heating. Still it would run at 24c with room temp at 27.

    Ok for one night and very close to the central station.

    Stayed in February 2025

  • Reviewed: February 11, 2025

    9.0
    Wonderful
    • Business trip
    • Group
    • Double Room
    • Stayed 4 nights

    Good location

    Stayed in February 2025

  • Reviewed: February 3, 2025

    10
    Exceptional
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Very small room

    Great location, very clean, friendly and helpful staff

    Stayed in November 2024

  • Reviewed: February 2, 2025

    9.0
    Very nice stay!
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Could be a bit more warmer :)

    Location was 10/10. The staff were very friendly and helpful. The room was very spacious and clean.

    Stayed in February 2025

  • Reviewed: February 1, 2025

    9.0
    Confortable and Smart !
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location

    Stayed in January 2025

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: