Largo Fratelli Alinari 15, Santa Maria Novella, 50123 Florence, Italy
#204 of 379 hotels in Florence
Guests' ChoiceBased on 311 hotel reviews
8.4Cleanliness
8.8
Comfort
8.7
Location
9.5
Facilities
8.3
Staff
9.3
Value for money
8.2
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: January 24, 2025
Sidnei
BrazilRoom was a bit small.
Florence is an amazing city, the location is excellent, walking distance from pretty much anything of interest. The hotel lobby is not right at the entrance of the building, is a little further inside, some people may miss it at first sight. It's a classic place, I really felt like I was in old Florence.
Stayed in January 2025
Reviewed: January 7, 2025
Clara
SingaporeNothing!
Very close to the train station. Spacious room! We were also able to check in earlier.
Stayed in December 2024
Reviewed: December 16, 2024
Huang
TaiwanNone
All
Stayed in December 2024
Reviewed: November 11, 2024
Carlene
AustraliaGreat location, spacious room ad bathroom and there was an elevator!
Stayed in October 2024
Reviewed: November 10, 2024
Laura
NetherlandsBreakfast room was very small and sometimes a bit crowded .maybe they could do shifts for breakfast
Location was great. Super easy to reach airport , station and centre
Stayed in October 2024
Reviewed: November 8, 2024
Asier
SwitzerlandThe pillows could be more comfortable.
Really nice staff, it really make the difference. Good location and value.
Stayed in November 2024
Reviewed: November 1, 2024
Guillermo
United StatesThe traffic
It was shorts distance from the train terminal,but too much traffic
Stayed in October 2024
Reviewed: October 23, 2024
Kenneth
AustraliaNil
Clean,good breakfast, central location
Stayed in October 2024
Reviewed: October 18, 2024
Rebecca
United StatesBreakfast staff member was a bit short the first few days but we had a different staff member on the last day who made up for the previous staff member's behavior. The rest of the staff was great.
The rooms were a good size, beautifully decorated, clean, great location. They offered laundry services which was extremely helpful.
Stayed in September 2024
Reviewed: October 9, 2024
Marie
PhilippinesThere was no coffee machine which was a bit of a downer considering Italy has the best coffee. We requested for a water kettle which was promptly brought to our room
This was very near the train station so it's easy to move around Florence. We booked a tour early the next day and it was a breeze to go to the meeting point. There are 2 supermarkets nearby so it's easy to buy stuff we need for our stay. The mercato centrale plus the open market selling various souvenirs to bring home (bags, scarves and other stuff) was also very near.
Stayed in October 2024
Reviewed: October 7, 2024
Megan
AustraliaA but expensive but location was ideal for train station and other sights.
Excellent location and room at the back was very quiet. Friendly and obliging breakfast staff member.
Stayed in October 2024
Reviewed: October 5, 2024
Laura
BelgiumThe room was very clean and the bathroom was really nice too. The room was small but it was comfortable. The personnel was absolutely very nice and the breakfast was very good.
Stayed in October 2024
Reviewed: October 4, 2024
Toni
United StatesOur bed and pillows were extremely hard. The breakfast was good, but more fruit and a variety of main courses from day to day would much improve it.
Great location close to the train station. Restaurants, Duomo, David, Last Supper, and Hop on Hop Off bus stop. Staff was extremely accommodating. We were disappointed in our room and the staff moved us to a perfect room.
Stayed in October 2024
Reviewed: September 30, 2024
Estela
United KingdomBreakfast options were a bit limited.
Very friendly staff, generous sized room with a nice bathroom. The hotel is just a 5min walk from the main train station, tram to the airport, and a 10 min walk from the cathedral. The area was safe with plenty of cafes, supermaket and restaurants.
Stayed in September 2024
Reviewed: September 30, 2024
Annerose
IrelandNothing
Super location - close to city and sights.
Stayed in September 2024
Reviewed: September 26, 2024
Ian
AustraliaAt times the air conditioning did struggle a little in the intense heat,
Wonderful staff. Ilaria and Antonio at the front desk were fabulous. They did everything possible to enhance our stay in Florence, by assisting us to book tours, recommended some great restaurants and generally were a pleasure to deal with. The rooms were spotlessly clean and comfortable. The hotel is less than five minutes walk from the main train station, the hop on hop off bus has a stop directly across the road and is right in the centre of the main restaurant and market area. For an old hotel, we would give it ten out of ten.
Stayed in August 2024
Reviewed: September 18, 2024
Alessio
ItalyReception non 24H
La camera
Stayed in August 2024
Reviewed: September 11, 2024
John
United KingdomVery convenient to the central station, just a short walk. The hotel does not have its own bar but we understood that before booking and so that was absolutely fine for us. The room was really nice and the bathroom the best part being spacious and new. Cannot fault the place, enjoyed the old lift to our floor, perhaps and issue for some but not for us. staff very friendly and helpful.
Stayed in September 2024
Reviewed: August 28, 2024
David
United KingdomThe bath in our bathroom wasn't working. Could have done with more cupboard space
Very convenient location for the Duomo and other parts of central Florence. Breakfast was ample - good choice. Friendly staff throughout the hotel.
Stayed in August 2024
Reviewed: August 28, 2024
Hatice
TurkeyBreakfast was mediocre. You can probably find better places for breakfast with the same price. The walls were thin, a lot of noise coming from other rooms. Also, they want you to pay the city tax in cash so be aware.
Location was excellent very close to the train station. Also there was a carrefour and Mcdonald’s nearby. Staff were helpful.
Stayed in August 2024
Reviewed: August 27, 2024
Margaret
United KingdomI would prefer to have a staff member on duty overnight.
Great location, very central and perfect for catching an early morning train. The room was very clean, the breakfast was good.
Stayed in August 2024
Reviewed: August 20, 2024
Mavis
AustraliaA bit old and small bathroom.
Very central in the city. Daily breakfast and house keeping.
Stayed in August 2024
Reviewed: August 11, 2024
Mario
United StatesIt is literally in the city center but still out of the limited traffic zone, which it makes it extremely convenient either if you get there by car or train. The parking spot was a great perk. The building is really nice and the room was very spacious and even had a jacuzzi. The staff was extremely nice and helpful
Stayed in July 2024
Reviewed: July 30, 2024
Daniel
AustraliaMaybe a few extra pillows in the cupboard for 3 people occupancy - 1 extra is not enough.
Hotel located within walking distance to many attractions, shops and restaurants. Very surprised that the hotel had modernised the bathroom and the rooms decorated very nicely. The breakfast was very nice and the lady in charge of the breakfast area was very friendly and helpful. She worked nonstop replenishing food, cleaning and resetting tables. The staff member at reception was very friendly and helpful. He was especially helpfully when we were trying to park our very large vehicle inside the hotel’s quadrant. Night Security at the hotel was also great.
Stayed in June 2024
Pamporovo, Bulgaria
Nanteuil-lès-Meaux, France
Druskininkai, Lithuania
LʼÎle-Rousse, France
Balatonlelle, Hungary
Bentota, Sri Lanka
York, US
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content